WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

KS

Kevin S.

Washington, DC

2012 Hyundai Genesis

08/13/2020

Service Type: Maintenance

Verified Customer

Category: Service

welcoming and friendly

?

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2020 10:24 AM

We appreciate your kind feedback about our business and employees Kevin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AB

Allan B.

Washington, DC

2017 Hyundai Santa Fe Sport

08/10/2020

Service Type: Maintenance

Verified Customer

Category: Service

Al

I've been coming to Pohanka Hyundai for years the service reps, personnel and mechanics are very respectful and very professional and the service is fantastic.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/12/2020 02:11 PM

We appreciate your trust Allan, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

DS

Donna S.

Fort Washington, MD

2015 Hyundai Sonata

08/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Great customer service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/12/2020 01:43 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

VM

Valerie M.

Upr Marlboro, MD

2015 Hyundai Santa Fe Sport

08/06/2020

Service Type: Repair

Verified Customer

Category: Service

Convenience

Mr. Will Bishop was very professional and courteous. 5 Stars!

I didn’t give 5 stars because I had to return two days later, because a part I had ordered months ago, was not put on my car. The service department decided to fix the problem with the existing part, which broke the following day.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:33 AM

Thank you for your feedback Valerie. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and promise to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ER

Ebone R.

Washington, DC

2017 Hyundai Elantra

08/04/2020

Service Type: Maintenance

Verified Customer

Category: Service

Outstanding service

I had a great service experience as usual, Will is always the best and the only one I look for when getting my car serviced. This was my 30,000 mile service and I greatly appreciate how my car feels after service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:20 AM

We appreciate your kind feedback about our business and employees Ebone. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

CJ

Cathy J.

Upper Marlboro, MD

2018 Hyundai Santa Fe Sport

08/03/2020

Service Type: Repair

Verified Customer

Category: Service

proffessional attitudes and all questions are addressed

I had a great experience with everyone from the attendant who greeted me outside , the service advisor and the cashier. I was just a little surprised that the turbo went in a 2yrd old SUV under warrenty

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:18 AM

We appreciate your positive feedback about our business and employees Cathy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2018 Hyundai Sonata

08/01/2020

Service Type: Maintenance

Verified Customer

Category: Service

clean and friendly environment

Service reps know the product and willing to share experienes

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:07 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TM

Tammi M.

Washington, DC

2019 Hyundai Tucson

07/29/2020

Service Type: Maintenance

Verified Customer

Category: Service

Staff very friendly , Address your concern

My concern was handled didn’t take long at all, I’m very satisfied over all.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:32 PM

We appreciate your trust Tammi, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CB

Charles B.

Woodbridge, VA

2007 Hyundai Sonata

07/28/2020

Service Type: Maintenance

Verified Customer

Category: Service

During these trying times the pohanka service staff remains professional and helpful.

Kudos to Mr. Will Bishop for his professionalism and helpful disposition. He Is an exemplary employee and Is one of the primary reasons I patronize your store.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:32 PM

Thank you for your wonderful 5 star rating Charles, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

WM

William M.

Bowie, MD

2015 Hyundai Genesis

07/24/2020

Service Type: Repair

Verified Customer

Category: Service

Service writer was very professional

May be attention to detail is necessary in some repairs.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:28 PM

Thank you for your feedback William. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KM

Kenneth M.

Washington, DC

2014 Hyundai Sonata

07/13/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Will did a great job communicating and helping me plan out my repairs. He and the rest of the staff are always considerate of my time.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/14/2020 01:53 PM

We appreciate your trust Kenneth, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

MW

Monica W.

Capitol Heights, MD

2019 Hyundai Santa Fe

07/12/2020

Service Type: Maintenance

Verified Customer

Category: Service

Okay service

When I left my vehicle with the service department they detached my personal keys and left them in my vehicle, then the Service guy turned on my auto start which then locked me out of my vehicle. However Mr. Bishop was able to get me into my vehicle quickly and with a smile!! Oil change took over 2 hours and when I go to College Park there service is always less than that.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/14/2020 01:53 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

IB

Ian B.

Capitol Heights, MD

2014 Hyundai Equus

07/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

Had my car for 9 days without an update

I said I wouldn’t write a review but they keep sending me the email to review my last visit so here it go. I dropped my car for “early bird drop-off” June 25th for the check engine light illuminated they diagnosed it to a sensor and told me they have to order the part and it would be in the next day. That was the last I heard from anyone at the dealership about my car and it wasn’t until July 1st when I walked over to the General Manager’s office and told my situation. He of course got my car repair done, really?..I’m just fortunate to have another car but could you imagine if that was someone’s only car? No loaner vehicle, no real explanation of why it took so long, just I’m sorry, I understand your frustration...oh and take this bill for $300.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/14/2020 01:52 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2017 Hyundai Tucson

07/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great service

My only complaint is they do not take appointments.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 03:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KP

Karen P.

Fort Washington, MD

2015 Hyundai Sonata

07/07/2020

Service Type: Maintenance

Verified Customer

Category: Service

Exceptional Service

As a consistent customer of the service department, I am never disappointed with the care I receive for my vehicle. I am given the necessary information on what to expect for upcoming care. It helps me prepare financially for the upkeep.
Will Bishop is always a great help and answers all my questions and puts me at ease.
Now if only after being the pervious owner of 2 Hyundai Sonata's, and current owner of 2 Hyundai Sonata's, one with 378,000 miles , they would offer a one time FREE major maintenance service.
I've been a faithful customer of Pohanka Hyundai Capitol Heights for a long time!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 02:59 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JW

Jerome W.

Bowie, MD

2011 Hyundai Sonata

07/04/2020

Service Type: Maintenance

Verified Customer

Category: Service

CUSTOMER SERVICE WITH KNOWLEDGEABLE TEAM MEMBERS

Service Advisor, Will Bishop is one of the best in the business. We have followed his advice and recommendations for nearly 4 years and have gotten the best performance from our Hyundai Sonata. His candor and professionalism can be relied upon to ensure the best of service at your budgeted price. Now we have to consider converting all of our vehicles to Hyundai knowing that we can rely upon quality maintenance and support from professionals such as Mr. Will Bishop.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:51 AM

We appreciate your AMAZING feedback about our business and employees Jerome. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LC

Laverne C.

Largo, MD

2017 Hyundai Tucson

07/02/2020

Service Type: Repair

Verified Customer

Category: Service

Great experience

The service was great

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:40 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Laverne. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RS

Rasheedah S.

Washington, DC

2018 Hyundai Kona

07/01/2020

Service Type: Repair

Verified Customer

Category: Service

Why do I need a title

No need to type a review.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2020 02:04 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PJ

Patricia J.

Upper Marlboro, MD

2010 Hyundai Elantra

06/28/2020

Service Type: Repair

Verified Customer

Category: Service

Trust

I would not trust any other dealership to perform repairs, and examining my vehicle. The professionalism of the staff is over the top. The service technician's is the first stop and then to the service department for the repairs. They are forthcoming with what they find and willing to show you.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/30/2020 02:15 PM

We appreciate your trust Patricia, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TD

Tamonie D.

District Heights, MD

2014 Hyundai Santa Fe

06/28/2020

Service Type: Repair

Verified Customer

Category: Service

New Engine

Engine went out in Sante Fe.. Hyundai paid 90% I paid 10% because it was just out side the warranty of course.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/30/2020 02:14 PM

We appreciate your trust Tamonie, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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