business image

Auburn Volkswagen

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(157 Reviews)
55

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
55
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
3109 Auburn Way N Auburn, WA 98002

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
55
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
3109 Auburn Way N Auburn, WA 98002

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
55
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
3109 Auburn Way N Auburn, WA 98002
All Departments' Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(157 Reviews)

BG
gravatar
BRADLEY G.
Maple Valley, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/13/2014
verified customerVerified Customer
Category: Service
Insufficient attention to detail
I recently had service on my car and they damaged the paint. After first denying their responsibility, and after some discussion, they said they would fix it. They did indeed fix it to my satisfaction, but when I returned the car for the paint fix it turned out I needed a new rear wiper motor at the same time.

When I picked the car up I noticed that the rear window wiper squirter nozzle was not hitting the window high enough up on the window. I dropped the car back at the dealer and they did adjust it by the time I picked it up by they didn't recheck this sufficiently because the squirter stream now hits the rear spoiler and mainly misses the window. I took the car anyway, and later that week I got a rear hatch sensor fault.

I took the rear hatch apart myself and discovered it was wet inside the rear hatch door. I found the cause when I barely touched the reservoir hose going to the rear wiper motor and the hose popped right off the fitting. I pushed it back on until it snapped on firmly, dried out the hatch, and was able to remove the rear hatch sensor fault. They clearly were in a hurry or lax in their work.

This was upsetting since with the rear hatch fault active I could not lock the rear hatch at all and I have an expensive subwoofer and amp in the back of my car. I feel that they are rushing their work and are not being thorough in their approach or testing of repairs. To my thinking and experience, their work quality has dropped off in the last year or two.
Not Recommended
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