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SureCritic / The Auto Clinic Repair and Towing
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The Auto Clinic Repair and Towing

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,046 Reviews)
95
Write a Review
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Score Details

5 stars
93%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(815) 433-9181
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1734 N 26th Rd Ottawa, IL 61350-9360
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The Auto Clinic Repair and Towing's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,046 Reviews)
Write a Review
Recent Reviews
JB
Jared B.
Mercedes-Benz GLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
I found my lifelong mechanic!
Everyone at the auto clinic is so nice and helpful. They went above and beyond to make sure my yearly check up on my vehicle went well and that I was satisfied with the service. I will never take my car anywhere else. I highly recommend the auto clinic!
JV
John V.
Marseilles, IL
Ford Crown Victoria
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
When I need help their always helpful
When I need something done, they do it right away and don’t overcharge me. I’m very happy with everything they’ve done.
CB
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Caroline B.
Ottawa, IL
Buick Lucerne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Very affordable
Outstanding customer service. They gave me a ride home after I left my car there. They were told to do anything it took to make my car safe and that's exactly what they did. I never thought I would find another great shop after I moved, but I certainly did. Very friendly and knowledgeable.
Verified Customer
Ottawa, IL
Tesla Model Y
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Timely Support with unexpected maintenance
As always, needed support based on a flat tire and the issue resolved very quickly! Thanks
SM
Steve M.
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Highest Quality Work, Sincere, Knowledgeable, and Thorough
We were in town traveling and pumped gas mixed with diesel from a local station. We started misfiring on the highway home. We called the Auto Clinic and they said they could fit us in.

Well... not only did they fit is in but they scanned the car, determined the issue, came up with a game plan, and solved the problem to get is back on the road. Their team even worked through lunch!! We had a two hour drive left and a flight to catch. The office staff gave me a ride to town to get lunch while their mechanic worked tirelessly on his solution. They offered very competitive pricing and worked non stop to deliver my vehicle in a shorter time then planned.

They are also helping us to support what happened by documenting what they saw. That is way above what I would have expected.
GB
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Gene B.
Ottawa, IL
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Great work
They did a timely job excellent service
Verified Customer
Marseilles, IL
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Best mechanics in the 815
They will work with you, and make sure your car comes back better than ever. 10/10
MM
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Margaret M.
Ottawa, IL
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Cable and battery
My car married to Auto Clinic cuz they love her and makes her happy running smoothly! Thank you, Surgeon!
JA
Jonah A.
Ottawa, IL
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Excellent service
Car was acting up took it there, happen to work it self out but they kept notes incase anything were to happen and of course it did. They got me in quick and had everything done quick, top notch service and communication! Customer for life
BG
Bob G.
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Bob G
Very well satisfied thank you.
DF
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Dan F.
Streator, IL
Mercedes-Benz E550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
My review
. The Auto Clinic maintains a high level of professionalism, ensuring that customers are not charged for unnecessary services. This level of trustworthiness is a testament to their commitment to providing exceptional customer service.
LA
Lorenzo A.
Davenport, IA
Chevrolet Malibu Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Transmission trouble
My transmission cut out on me so I called the nearest auto shop I could find and luckily it was the auto clinic in Ottawa. Greg came out to pick me up with his tow truck and was very helpful with telling me which options I had as far as getting it up and running again, he also was helpful with letting me know about payment options. And a week later I had my car back. I don’t live near Ottawa but if I have anything else go wrong with my car I will definitely try to go back to them for work. Thank you 😊
Verified Customer
Ottawa, IL
Lexus ES 300h
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Car maintenance
The Auto Clinic is really a well run machine. I take my car for an oil change and they send me an email while I wait about what they are performing on the car. Very clean atmosphere and very cordial people.
CE
Chuck E.
Streator, IL
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Oil Change
Great people, Great work as always and the cheapest oil change north of The Gulf Of America! My kind of people. Appreciate u all. Especially the one behind the desk with the hearing , it's amazing lol
PS
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Patrick S.
Ottawa, IL
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Great service!! Friendly service!!!
found the problem and gave me great advice on which route to go!
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