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Charlie's Garage, Inc

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,602 Reviews)
95
Write a Review
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Score Details

5 stars
97%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Charlie’s Garage understands that trust is earned and our goal is to achieve that with each customer. We offer a variety of automotive services and repairs. At Charlie’s we only use quality parts and equipment. Our Technicians are ASE certified. Serving Northeast Ohio since 1981, we pride ourselves in providing excellent customer service, Charlie’s Garage understands that trust is earned and our goal is to achieve that with each customer. We offer a variety of automotive services and repairs. At Charlie’s we only use quality parts and equipment. Our Technicians are ASE certified. Serving Northeast Ohio since 1981, we pride ourselves in providing excellent customer service, outstanding workmanship at a fair price. Please, give us a call or stop by and allow us your business and your trust. ...more

Categories
Car Maintenance, Auto Repair, Domestic Auto Repair
Contact
(330) 628-4757
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1247 Waterloo Rd Mogadore, OH 44260
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Affiliations

Charlie's Garage, Inc's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,602 Reviews)
Write a Review
Recent Reviews
Verified Customer
Mogadore, OH
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Oil change and inspection.
Great service once again. Very helpful and reasonably priced. Very satisfied.
DS
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Dave S.
Mogadore, OH
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Excellent service
Been going here for years for my auto needs
Terry always takes care of my vehicles
MS
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Meredith S.
Rootstown, OH
Nissan Quest
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Consistently good quality work and reasonable prices
We've been going to Charlie's for years now, and not only has the work been correct each time, we have also always been treated with kindness and respect. I highly recommend their services.
JF
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Joe F.
Mogadore, OH
Toyota Tacoma
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2025
verified customerVerified Customer
10
Great service
Nice people, great service!
DW
Don W.
Akron, OH
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
9
Car repair
It was extremely excellent experience,my car was repaired in timely matter, the staff there was friendly I am very happy with my results.
MS
Michael S.
Mogadore, OH
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2025
verified customerVerified Customer
10
Found my new service garage
Looking for a new service garage to avoid the extreme prices for service at the dealership. Ran across Charlie’s Garage online and read several of the reviews. Majority of reviews had same theme… fair, trustworthy, only did what was needed, didn’t try to sell additional service, great communication prior to any service done on vehicle. Sounded too good to be true right ? So being a local garage, I decided to give Charlie’s a try. Stopped in on Tues after work to inquire about getting my car in for service. Explained the “Check Engine” light was on and what car was doing. Also told them there was an exhaust leak. Was told they could take a look at car on Thursday. I dropped car off Weds nite. Charlie’s called me around 2:00 Thursday afternoon with what they found out was causing issues. Problems were, in fact, due to exhaust leak. I was given estimated total cost of repairs. I instructed them to proceed with repairs. Charlie’s told me parts were available and that they should have vehicle done sometime Friday afternoon. I also told Charlie’s that the vehicle could probably use a new set of spark plugs. Charlie’s told me “let’s fix the exhaust first and then see if spark plugs are needed. I then received a call from Charlie’s around 3:00 Friday afternoon informing me that the car was done and ready for pick-up. I was also told spark plugs were not needed at this time. I was blown away that they didn’t just go ahead and replace the plugs just for additional charges. What honesty !!! I picked up car late Friday afternoon. Car runs like/sounds like new.!!!!! What an amazing shop !!! THANK YOU CHARLIE’S GARAGE !!!
SA
Steve A.
Mogadore, OH
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Tune up
Set appointment, right in time, got a tune up and a couple of other things fixed, done by end of the day. As promised, very courteous and professional
I highly recommend their services
BW
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Bill W.
Akron, OH
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Charlie’s Garage is Terrific!
The owner, Terry, is very personable and gives my car the same treatment he would give his own car. Prices are very reasonable and the quality is great!
Verified Customer
Mogadore, OH
Subaru Forester
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2025
verified customerVerified Customer
8
Supporting Small Businesses is our goal!
Our experience with Charlie’s Garage was very satisfying. We have had the Spring Special that Charlie’s offers done on both of our vehicles the last 2 years. It’s a great special and gives us maintenance information that may or may not be needed in the near future. They were very courteous, timely and didn’t gouge on pricing. Thank you!!
TD
Tony D.
Atwater, OH
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
Oil change and tire rotation
Charlie’s is the just the best garage for your cars service. They are professional and courteous- great prices too!
SC
Steve C.
Mogadore, OH
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
The Best
Charlie’s is consistently friendly, courteous, and professional. They are also a credit to the Suffield Community
MW
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Matthew W.
Rootstown, OH
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Terrific Tire Service
Once again another fantastic service by Charlie’s Garage.
Thank you for promoting service and excellent tires.
DT
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Dennis T.
Mogadore, OH
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Always great service
We always know things will be done right at a fair price!
Terry C., Service Adviser from Charlie's Garage, Inc responded on 03/20/2025 06:50 AM

Thank you for trusting in our service, Dennis.

Terry Chitty
330-628-4757
DB
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Denes B.
Brimfield, OH
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Excellent.
They always kind,fast reliable service,and affordable fair prices.
Terry C., Service Adviser from Charlie's Garage, Inc responded on 03/20/2025 06:49 AM

Denes, your business is always appreciated!

Terry Chitty
330-628-4757
CF
Chuck F.
Kent, OH
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Doesn't try to upsell you he only fixes the stuff that needs fixed
Very fast of getting your vehicle back does not try to sell you extra stuff that you don't need only fixes stuff that you need fixed .. lot of other places are upselling you so they can make more money when you really don't need to work done they do not do that there 😁
Terry C., Service Adviser from Charlie's Garage, Inc responded on 03/20/2025 06:42 AM

Thank you for trusting in our service, Chuck.

Terry Chitty
330-628-4757
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