I thought I had found an auto repair shop that I could trust until this visit. The first issue I had with CPR Automotive this visit was when the mechanic was explaining what repairs needed to be done, he tried to tack on extra parts that were unnecessary to fixing my vehicle. Had I not questioned him, I would have paid an extra $120 for it. The second issue I had with CPR was that they changed a part out on my radiator and told me the coolant leak on my vehicle was repaired but it wasn't. The mechanic would have known this if he had checked his work and looked under my truck once he was finished installing the part. It took all of one second to look under my truck to see a very large puddle of coolant which meant that he hadn't fixed the leak. When I pointed out the large pool of coolant under my truck while it was still in their yard, the mechanic said it wasn't from my vehicle. I asked him if he was sure about that and he said yes. Once I got home, the truck was leaking coolant even worse than when I had brought it in. I had to bring my vehicle back which ment an extra day in the shop and my wasted time (that I had to take off of work). The third issue I have with CPR is that the radiator they replaced on my vehicle three years ago is defective. When I asked them if my radiator should last longer than three years, they shrugged their sholders at me and stated probably but the part was out of warranty so they couldn't do anything about it but that they could install a new part and charge me for both parts and labor.

Next time I need a mechanic, I will look for another shop.

Not Recommended

Bill H. from CPR Automotive responded on 08/09/2013 10:34 AM

Mr. Roberts we are truly soory that your radiator went bad in your vehicle, it had been 3 years and 30,000 miles since we had replaced it for you, our warranty is 12 months or 12,000 miles. As far as your front brake repair it is common procedure to replace brake pads and rotors when repairing brakes proffesionaly and warranting the repairs, in fact it is a liability for a repair shop to not machine or replace the brake rotors. In no way was that an attempt to sell you parts that were not needed. My technician pressure tested the cooling system before and after the first repair and did make a mistake when he replaced the radiator petcock, it appeared that the coolant was leaking from it but was leaking from the end tank seal and running down behind the fan shroud. We did discount the radiator repair and also did not charge for any additional coolant. We do apologize for the inconvience of having to have the vehicle a second time to repair it for you. We have performed many other repairs for you on this vehicle in a proffesional and timely manner and would like to continue that in the future for you. Sincerely Bill Hancock.

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