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Emerald Automotive and Tire

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(268 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores
2.7
ReScore Average

Business Details

Categories
Contact
(440) 946-3505

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
34880 Vine Street Eastlake, OH 44095
Emerald Automotive and Tire's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(268 Reviews)

RF
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Roy F.
Wickliffe, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/18/2014
verified customerVerified Customer
dissapointment - tire rotation
Actually I was dissapointed. My vehicle was sent to another shop to have the front end alignment done. It therefore took about an extra hour to get done (2 hours in all) while I stood around. They did not tell me until I asked how much longer it was going to take and I realized that they were calling another shop to find out. Thwncthey charged me for shop fees when my vehicle never entered the shop to begin with. If I wanted the work done by a different shop I wouldhave taken it there myself. They originally told me that their equipment might not be ready on Saturday morning so I scheduled my appointment for Monday. Afterward the car still feels like it pulls. I took it elsewhere to get the tires rotated and the mechanic, out of the blue, said that it looks like I should get an alignment.
Not Recommended
Brian L. from Emerald Automotive and Tire responded on 02/18/2014 09:04 AM

To Our Valued Customers,

Thank you for understanding we are under construction due to the recent move to 34880 Vine St. Eastlake, OH.  We have had an overwhelming response to our new location, and we greatly appreciate your loyal support.  Due to the move, a few of our services will be delayed, such as wheel alignments.  We have partnered with other local area businesses to assist us in your complete car care in the mean time.  Do still call us to schedule your next vehicle repair as we are fully open during construction.

As a general bit of good advice; Tire wear due to alignment is sometimes inevitable.  Unless replaced, tires will show signs of alignment wear, sometimes for the rest of the life of a tire.

Although we do our very best to get vehicles done in a fair amount of time, the are occasions where extra work is needed to do the job in a correct manner, as with your vehicle the tierod nuts needed torched and therefore extra time was required. We do appologize for the longer wait and want to ensure you are happy.
 

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