business image

Harlan Automotive

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(351 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

We have proudly served Murray, KY and the Calloway County area for more than 20 years. At Harlan Automotive, you're guaranteed the same service that we would exert on our own vehicles. We take automotive repair personally because, well, cars and us go way back.

SERVICES WE OFFER: Oil Change, Wheel Alignment, Preventive Maintenance,
We have proudly served Murray, KY and the Calloway County area for more than 20 years. At Harlan Automotive, you're guaranteed the same service that we would exert on our own vehicles. We take automotive repair personally because, well, cars and us go way back.

SERVICES WE OFFER: Oil Change, Wheel Alignment, Preventive Maintenance, Transmission Repair, Jasper Engines and Transmission, Pre-Road Trip Inspections, Used Car Inspections, Emission Repair, Windshield Repair & Replacement, Battery Diagnostics & Replacement, Starters & Alternators, Brake Repair, A/C Repair, Engine & Cooling System, Shocks & Struts, Timing Belts, Custom Lifts, Classic Car Repair, Hybrid Repair, Tire Sales, Specialized Diagnostics for BMW, Mercedes, & European Vehicles
...more

Categories
Auto Repair, Car Maintenance, Tire Repair
Contact
(270) 767-0101

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* No Time Zone Provided
408 N 4th St Murray, KY 42071-2004
Harlan Automotive's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(351 Reviews)

SL
gravatar
Sarah L.
Murray, KY
Honda Accord
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/18/2014
verified customerVerified Customer
They ripped me off!
I am a college student at MSU. I went to Harlan because I knew that they were a Christian company and I had read good reviews online. I called earlier in the week and got a quote on tires. I was told that they would be about $102 a piece, so I scheduled to have them put on. When I got there, they asked me if I actually wanted them on my car. DUH! Why would a college (female) student just want tires for the fun of it? As a result of them putting them on my car, my total cost for the tires was $80 more than expected. I feel like I was ripped off completely. The tires should have been put on for free, especially since I was already paying over $400 for the tires themselves. I will not be going back for any service.
Not Recommended
Your S., Owner from Harlan Automotive responded on 01/24/2014 06:14 AM

I call Ms. Loowry concerning her experience with us.  I  explained to her that the person who originally gave her the quote was new and failed to mention that the price of the tires did not include mounting and balancing nor did it include taxes.  The cost of the two tires was $205.40 and mount and balance was only $27.00.  I did notice however she was incorrectly charged for tire a rotation.  I apologized for the $15.00 rotation fee and refunded the mount and balance due to a miss communication on our part.  She has come in and picked up her check for $42.00.  

Mike Harlan
Owner-HarlanAutomotive
270-767-0101
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(65 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(421 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(150 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(103 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(227 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.