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Humble Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,142 Reviews)
68
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Score Details

5 stars
77%
4 stars
11%
3 stars
5%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
293
Total ReScores™
4.9
ReScore™ Average
68
Net Promoter Score ®

Business Details

About

Humble Hyundai is conveniently located in Humble, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Humble Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Humble Hyundai is conveniently located in Humble, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Humble Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(832) 644-4000
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
18877 Highway 59 North Humble, TX 77338
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,142 Reviews)
Write a Review
Recent Reviews
AB
gravatar
AMY B.
Houston, TX
2009 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor Service Department
Previous visits to the dealership for repairs were not in their system. Information entered when scheduling service on line was not in the system when arriving at the dealership. Watching the service team for almost an hour, the staff was not friendly at all, and the manager walked around or sat at his desk without providing any assistance to customers or his team. The staff was too busy to give anyone the proper attention deserved, and were often short with the customers, while the manager throughout the hour made no attempt to help. The services personnel don't seem to understand they are in the service industry taking care of people. Their focus was processing cars much like an assembly line. I truly was being shuffled in and out. This is the 2nd very similar experience I have had at this dealership.
Not Recommended
Richard H., Service Director from Humble Hyundai responded on 01/14/2014 10:15 AM

Im sorry to hear of your experience at our dealership. And we will take this and turn it around so you will have a great experience on your next service.

Richard Hrozek

713-826-1619

rhrozek@nfhyundai.com

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