Business Solutions
English Español
SureCritic / Main Street Shell
business image

Main Street Shell

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(791 Reviews)
100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
87%
4 stars
9%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(703) 349-4675
Opening in 59 minutes
Business Hours

Business Hours

Mon
7:00 AM - 9:00 PM
Tue
7:00 AM - 9:00 PM
Wed
7:00 AM - 9:00 PM
Thu
7:00 AM - 9:00 PM
Fri
7:00 AM - 9:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
9956 Main St Fairfax, VA 22031-3902
Get Directions
Main Street Shell's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(791 Reviews)
Write a Review
Recent Reviews
TA
gravatar
TORI A.
Toyota Sienna
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2013
verified customerVerified Customer
Be Aware of Diagnostic Charges
I've been a satisfied customer in the past but this summer took my vehicle in to have two separate problems diagnosed. I was unpleasantly surprised to have to pay for the technicians time to diagnose my problems at $100 each time. I've now paid $200 and haven't had my problems fixed. I should have remembered this but was in a hurry as I was leaving for the summer and apparently had amnesia upon my return when I took it in again; my mistake. Just be aware of this if you decide to use them to diagnose a problem but don't let them fix it. Also had one incident where they changed my oil but apparently didn't get the filter tightened down properly and I took an 800 mile trip and found the oil had spewed out until my light came on alerting me my vehicle had no oil left. Could have ruined my engine I was told but luckily the problem was discovered I had it fixed before any damage occurred. I told them about this when I returned. They were skeptical but did give me a free oil change on my next visit.
Not Recommended
Jeff G. from Main Street Shell responded on 09/06/2013 09:18 AM

We apologize for the poor impression that we've left over the last couple of services.  Please contact me directly at (703) 591-8155 or jgould@vatire.com so that we can resolve this to your satisfaction.

Thanks, Jeff Gould
Manager
Main Street Shell

Businesses Near You
Auto Century University Mall
87
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(43 Reviews)
Pineridge Shell Service Center
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(346 Reviews)
King's Park Exxon
83
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(486 Reviews)
VA Auto Service of Fairfax
88
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(353 Reviews)
Burke Centre Exxon
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(682 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.