Dear Enock,

First of all, on behalf of Matt's Automotive, I'd like to apologize that you've had such a bad experience with our store, and please rest assured that we've done our best to rectify the situation.

To clarify what happened, when our technician was finished fixing your vehicle, he noticed that he left fingerprints on your window. He then began to clean the window with glass cleaner, (which is standard procedure and we've never had an issue with this in our store's history), and the tint started to streak off. Immediately he came and told the Service Manager working, Travis, who then contacted you directly.

You supplied Travis with your tint installer's contact information, and he called and spoke with their owner. He told Travis the tint was 6 months old, so he would warranty it for you.

You came back to our shop 2 weeks later to tell us the tint installer said he would not warranty your tint. Our owner, Matt, then called the tint installer on the spot. With you present, Matt confirmed that he would warranty your tint because it was only 6 months old.

Both Travis and Matt have been in contact with your tint installer, and he told both of them that your window tint is under warranty, and that he would fix it for you free of charge. It is my understanding that at this point, it's up to you to take your vehicle to him.

Again, I apologize for the situation, and if there is anything else we can do to help you with this process, please let us know!

Best Regards,

Kelly Grow - Marketing Communications Manager
Matt's Automotive Service Center