At Matt’s Automotive Service Center, it is our mission to give our customers a better experience than they’ve ever expected from an automotive facility. We aim to earn and keep their trust from the moment they walk in our door. Through continuous education, advanced training, high ethical standards, and a friendly attitude, we strive to At Matt’s Automotive Service Center, it is our mission to give our customers a better experience than they’ve ever expected from an automotive facility. We aim to earn and keep their trust from the moment they walk in our door. Through continuous education, advanced training, high ethical standards, and a friendly attitude, we strive to be more than just an experience, but to become the new standard. ...more
Verified CustomerHi Ashley,
I’m so sorry to hear you had a bad experience! We’ve tried to reach out to you several times, but haven’t heard anything back. There must have been some kind of miscommunication between you and our Service Advisor, Travis, because the estimate we have on file doesn’t match the price you mentioned. The estimate was for $204.44 and included diagnosis time, labor time to replace a sensor, and the part itself. If you had combined that with the purchase you made the day you were here, the total would have been $243.82; or if we had done just the labor time to replace the sensor and the part, it would have been closer to $130.
Above all, I’m sorry you feel we weren’t looking out for you. Having excellent customer service is something we pride ourselves on, and on behalf of the company I sincerely apologize that you did not get our best effort.
As far as our pricing goes, while we might not be the cheapest auto repair shop in town, I definitely believe we’re the best. We employ several ASE Certified technicians and happen to be the only shop in the FMWF area to have earned the ASE Blue Seal of Excellence. We believe in quality over price.
We charge a diagnosis fee is because we want to be absolutely certain that we replace exactly what’s needed. It takes more than just plugging a car into a computer to turn a customer’s complaint into an auto repair order. It takes expertise and state-of-the-art equipment to do it right, (at least according to our standards). By approaching a repair this way, it actually saves our customers money in the long run. We don’t like to play the game of “guess and check” - it’s expensive, time consuming and leaves the customer without their vehicle longer. While we can’t offer bottom tier pricing and stay in business, we can offer a 2 year/24,000 mile warranty on our repairs with the ability to stand behind them.
As I mentioned before, we did try to get ahold of you last week. If you get a chance in the next day or two, we’d really like to clear up the situation and would appreciate it if you could either call or email us back! Thanks Ashley!
