I think this is a good bargain (oil change and rotation), but you get a little less in the way of other services and the wait can be a bit longer than "in-n-out" lube shops. A simple vacuum of the interior and clean windows would go a long way to customer satisfaction. A customer can't really "see" the oil change or tire rotation, so one feels like they didn't "get" anything with the service. I know this is all superficial, but it makes for a good relationship.
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