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SureCritic / North Wells Service Center
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North Wells Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,969 Reviews)
91
Write a Review
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Score Details

5 stars
91%
4 stars
6%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(260) 483-4438
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Indiana (East)
522 Wallywood Avenue Fort Wayne, IN 46808-1545
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North Wells Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,969 Reviews)
Write a Review
Recent Reviews
Verified Customer
Fort Wayne, IN
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Excellent Service
Always helpful and courteous
Verified Customer
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Work get done in time.
Excellent
SK
SETH K.
Fort Wayne, IN
Toyota Prius c
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Good honest work for a fair price
I’ve taken my car here twice for various things and they always let me know if the work is necessary or not and they charge reasonable prices. I can’t recommend them enough.
MICHELLE H. from North Wells Service Center responded on 03/12/2025 09:38 AM

Thank you for the great feedback, Seth. We appreciate you more than you know! See you next time.

MB
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MITCH B.
Fort Wayne, IN
Volkswagen Eos
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Awesome
Had service work performed. Upon getting it home had an issue. Wells went above and beyond to address this issue which was unrelated to the prior service work. The team at swells is awesome!
MICHELLE H. from North Wells Service Center responded on 03/12/2025 09:37 AM

Thank you for the awesome feedback, Mitch. It's because we have the best customers in town! We are here for you, should you need us!

PF
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PAM F.
Fort Wayne, IN
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Wheel bearing replacement
Got me right in. Since I didn't have a ride, I had to wait. The service was estimated to take 2.5 hrs and am happy to say I was out of there in two hours. Car runs great and no more noise. Would recommend highly.
MICHELLE H. from North Wells Service Center responded on 03/12/2025 09:20 AM

Thank you for the wonderful feedback, Pam. We appreciate your ongoing loyalty over the years and we look forward to helping you for many more years to come!

JL
JENNIFER L.
Fort Wayne, IN
Mercury Montego
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Amazing Service & Honest Employees
North Wells will be my "Go To" for anything/everything car related!! They are ABSOLUTELY AMAZING from start to finish!! I REGRETTABLY took my car to a shop closer to me and was scammed!!! North Wells Service Center are Honest, Hard Working People and IT SHOWS!!
Thank You SO Much!!!
MICHELLE H. from North Wells Service Center responded on 03/12/2025 08:59 AM

Thank you for the amazing feedback, Jennifer. You are SO VERY welcome! No worries, we won't tell anyone that you cheated on us ;) Welcome back to our North Wells Service Center family. We are here for you.

DW
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DAN W.
Avilla, IN
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Used Car Inspection
Wells took an incredibly thorough look at a used car for me. It took a little bit, but they came back at me with (unfortunately) a good long list of repairs the vehicle would need despite the dealer assuring me the vehicle had just been through their own shop. $70 well spent too save me (low thousands) in future headaches. Would highly recommend!
MICHELLE H. from North Wells Service Center responded on 03/12/2025 08:56 AM

Thank you for the wonderful feedback, Dan. We grately appreciate you! See you next time :) 

Verified Customer
Fort Wayne, IN
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Great place to have your vehicle repaired
Excellent job
MICHELLE H. from North Wells Service Center responded on 03/12/2025 08:53 AM

Thank you for the excellent feedback. We appreciate you!

DT
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DEBRA T.
Fort Wayne, IN
Cadillac XT5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Reliable work
Everyone there was extremely nice snd attentive. The owner and the mechanic were very curtious and helpful and explained the problem with my vehicle and what they would fix on it. They told me they would call me if anything else needed done. They proved to be a very reliable business. I would recommend this establishment to all my family and friends
MICHELLE H. from North Wells Service Center responded on 03/12/2025 08:43 AM

We appreciate the wonderful feedback and referrals, Debra. Thank you for allowing us the opportunity to earn your trust and keep you safe on the roads. We want you to know that we like to keep the lines of communication wide open so that you can stay in control of your repairs at all times while making informed decisions regarding the urgency of any repairs needed. Welcome to our North Wells Service Center family!

PS
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PATRICK S.
Fort Wayne, IN
Ford Explorer Sport Trac
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Oil change
It was great! Mike gave me a cup of coffee.
MICHELLE H. from North Wells Service Center responded on 03/12/2025 08:25 AM

Thank you for the feedback, Patrick. No, you're great! We truely appreciate your continued loyalty over the years and we look forward to helping you for many more. 

KN
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KELLY N.
Fort Wayne, IN
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Checked out shocks
Just wanted them checked out. Gave me a heads up of when they should be replaced.
MICHELLE H. from North Wells Service Center responded on 02/19/2025 08:31 AM

Thank you for the positive feedback, Kelley. We are here for you whenever you need us - no matter how big or small. We appreciate you! 

DK
DEBBIE K.
Fort Wayne, IN
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Service
Good customer service and work.
MICHELLE H. from North Wells Service Center responded on 02/19/2025 08:27 AM

Thank you for the kind words, Debbie. We grately appreciate your loyalty over the years and we look forward to helping you for many more! See you next time.

AA
ANAYS A.
Brady, TX
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Very helpful
I believe they did a great job with my vehicle. They did a thorough inspection and I appreciated their honesty and also their pricing. Heather and Michelle were always so kind to speak to on the phone and were very accomodating. I truly appreciated the service center and also how fast they were. The next day within a few hours my car was ready and they have a great drop off key system.
MICHELLE H. from North Wells Service Center responded on 02/13/2025 06:36 AM

We appreciate you taking the time to leave such kind words, Anays. Car repairs can be stressful enough, so we try to eliminate as much stress as possible  to get you back on the road as quickly and safely as possible. Welcome to our North Wells Service Center family. We are here for you should you need us!

DK
DERRICK K.
Bluffton, IN
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great communication fair prices and always quality work
We've taken multiple different vehicles there for multiple different kinds of services and have always been happy with their service. Very friendly excellent communication and good work. Definitely would recommend.
MICHELLE H. from North Wells Service Center responded on 02/11/2025 07:36 AM

Thank you for the great feedback, Derrick. We appreciate your continued support over the years and we will continue to be here for all of your automotive needs. See you next visit! 

RP
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RITA P.
Fort Wayne, IN
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Experience
Have been going here for over 20 years and never had been disappointed. As a female it is hard to find someone you can trust, I'm not into cars, but also have everything explained so that I understand. If asked I always recommend North Wells as a place to be trusted and stand behind their work. Never go any where else.
MICHELLE H. from North Wells Service Center responded on 02/11/2025 06:58 AM

Thank you for the fabulous feedback, Rita. It's always a pleasure working with you! We appreciate you to the moon and back. Of course, we are here for you when you need us.

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