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Performance Auto Specialists

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(728 Reviews)
33
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
1
Total ReScores
5.0
ReScore Average
33
Net Promoter Score ®

Business Details

About

Your dealership alternative for quality auto repair and maintenance. We offer a 24 month/24,000 mile warranty on all repairs. Your dealership alternative for quality auto repair and maintenance. We offer a 24 month/24,000 mile warranty on all repairs.

Categories
Auto Repair, Auto Maintenance, European Auto Repair
Contact
(910) 343-1650

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
19 Covil Ave Wilmington, NC 28403-0707
Performance Auto Specialists' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(728 Reviews)

MM
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MATHEW M.
Wilmington, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2013
verified customerVerified Customer
Slow work & expensive oil change
My wife spent over 7 hrs at the shop for a break job. They had a lot of trouble fitting the pads on. They also were unable to diagnose a problem, as well as charging over $70 for an oil change.... This is on a Toyota Prius. I doubt we will be going back.
Not Recommended
Laura R. from Performance Auto Specialists responded on 10/17/2013 06:36 AM

I am so sorry you were not satisfied with your visit. Normally, it does not take 7hours for a brake job. This particular situation, where you wanted after market pads for your vehicle, and the parts were not coming in correct. After trying 3 different sets, we got the parts from Toyota and didn't charge you for the factory parts. We also discounted the bill and gave you the oil change and tire rotation for your wait. The oil change original price coming out to around $70 included full synthetic oil, which is more expensive but what your car calls for. We do try to make everyone satisfied, and would love the chance to service you again and show you it's not always a bad experience. 

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