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SureCritic / Renaissance Auto Care Inc
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Renaissance Auto Care Inc

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(143 Reviews)
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Score Details

5 stars
95%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Contact
(919) 461-0700
Closing in 7 minutes
Business Hours

Business Hours

Mon
8:30 AM - 5:30 PM
Tue
8:30 AM - 5:30 PM
Wed
8:30 AM - 5:30 PM
Thu
8:30 AM - 5:30 PM
Fri
8:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1100 W Chatham St Cary, NC 27511-6230
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Renaissance Auto Care Inc's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(143 Reviews)
Write a Review
Recent Reviews
AO
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Andrzej O.
Bellmore, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
You still find helpful and caring mechanics around
My wife and I had an amazing experience on our way down from Long Island, NY to Houston, TX on May 23, 2021. We unexpectedly developed problems with our 2012 Audi A4, normally extremely reliable and almost problem free. The warning light on the dashboard indicated some problems with oil pressure and warned not to drive any further. We happened to be in Cary, NC and quickly started looking for an auto shop in the area that could help us. It was close to 5pm on Monday and the places we called didn't want to help claiming late hour and being too busy. Renaissance responded. Jay Parrish and his younger assistant agreed to check the car almost immediately. After half an hour of diagnostic work Jay was able to tell us what the problem was and how to handle it for the remainder of our trip. He also, without being asked, determined we had a slow leak in one of our tires and fixed it temporarily. When asked for a bill he strongly refused to accept any money! Even after I tried to insist on paying him.
It was such a great experience for us! Both because we felt relieved we could continue our journey to Texas, and also we felt that our faith in helpful, selfless, good Samaritan type people has been upheld by this one single event on the road.
Yes, there are still good people out there, many good people.
Thank you Jay for this experience. If you had your shop on Long Island we would certainly become your customers at once! Anyone reading this review, please know that this auto shop is most highly recommended for their good attitude, good ethics and expertise!
Recommended
HE
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Hannah E.
Gwinn, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
BEST GUYS EVER!
BEST GUYS EVER. Two girls traveling from Boston to Florida, called first thing Monday morning, they were booked two weeks out, but that didn’t stop Jay from caring about us! First thing he said was “can you bring it over soon, we’ll fit you in?” GENUINELY THOUGHTFUL. They had my car in before 9am and out within a couple hours. FAST & FRIENDLY. They exceeded my expectations. Have the best customer service I have ever seen. And Jay is extremely knowledgeable, but spoke to me so I could understand. HIGHLY RECOMMEND.
Recommended
WG
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William G.
Cary, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
William Groblewski&Family
I have to write another great review for the team at Renaissance Auto. The whole staff us committed to top notch service from the front desk to the shop area. My family has a variety of Honda/Accura vehicles and all run great and we're confident with advice and care. Fantastic customer service!
Recommended
HG
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HITESH G.
Cary, NC
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2017
verified customerVerified Customer
Great
Excellent
Recommended
JF
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JEFF F.
Apex, NC
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
verified customerVerified Customer
Customer Service Focus
I work in a customer support role for a living, and these folks know what it takes to build confidence and treat their customers with respect. I know almost zero about cars & engines, so I had called Jay Parrish because family friends had highly recommended him and I needed a second opinion on some work that needed to be done. He wasn't available when I called the first time, but I received an (apologetic even though it wasn't at all necessary) call back just an hour or so later where he took the time to understand my concerns and explain things in terms a layman like me could follow.

When we finished even that initial call, Jay had already gone a long way to establishing trust. Which in my opinion is the single most important thing in someone working on your cars. You just want to know you're not getting fleeced and that the work that's being done is quality.

And after having subsequently taken the vehicle to them, I feel like that's exactly what I got from Jay & Renaissance. Thanks, I'll definitely be back.
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 07/18/2017 09:04 AM

Thank you Jeff for the opportunity to earn your business. 

SV
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SANDEEP V.
Cary, NC
Toyota Cressida
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2017
verified customerVerified Customer
Just great
definately recomend.. They fixed my car AC on time and were able to save money as well.
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 07/16/2017 06:05 AM

Thank you for your business. 

JP
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JAMIE/TERRI P.
Holly Springs, NC
Volkswagen Golf
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017
verified customerVerified Customer
Super Cool, literally!!!
Took our 2011 VW Golf to Jay and his crew at Rennaisance and they were able to replace the AC compressor control valve versus the entire compressor. The cost of the repair was very reasonable and the AC now works as intended.
Great Work, Great People, Great Business!
Thank you,
Jamie Poole
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 07/14/2017 09:01 AM

Thank you guys!! Yall are the best and we appreciate your business. 

JB
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JOANNA B.
Cary, NC
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2017
verified customerVerified Customer
Saved the day
They were the only repair shop in town that would take me on a moment's notice to fix my car that had broken down and left me stranded. They had her up and running within 24 hours.
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 07/08/2017 06:40 AM

Thank you Joanna. Let us know if you need anything else. 

AW
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AMY W.
Raleigh, NC
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
verified customerVerified Customer
Always great service
Always professional. Never push unneeded repairs. Keeps my car running great.
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 07/08/2017 06:39 AM

Thank you for your business Amy.

DG
Diane G.
Holly Springs, NC
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
verified customerVerified Customer
Category: Service
Diane said she and her husband like this business. They have done business with them in the past. The employees did a good job and they worked well.
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 07/03/2017 09:39 AM

Thanks Diane. Hope you and Jay are doing well. Thank you for your business. 

GK
Greg K.
Cary, NC
Chevrolet S10 Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
verified customerVerified Customer
Category: Service
Greg said this business did everything he asked them to do.
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 06/28/2017 03:11 AM

Thank you for your business Greg.

WB
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WENDY B.
Raleigh, NC
Mercedes-Benz GL350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2017
verified customerVerified Customer
Such A Great Place!
Thank you Jay for your time in explaining what was going on with my car and patiently working towards a solution! I would highly recommend Renaissance!
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 06/24/2017 11:33 AM

Thank you Wendy. We appreciate your business. 

JD
Joe D.
Apex, NC
BMW 740i
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2017
verified customerVerified Customer
Category: Service
Joe said he would recommend this business for service.
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 06/26/2017 12:58 PM

Thanks Joe. Let us know how we can earn that 5th star.

JB
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JOSEPH B.
Cary, NC
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
verified customerVerified Customer
you guys are great
super knowledgeable, very friendly, and you don't try to fuck the customer sideways
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 06/22/2017 10:16 AM

Thank you Joseph. Let us know if you need anything else. 

CD
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CHERI D.
Cary, NC
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
verified customerVerified Customer
Always a pleasure !!
They care that they do a great job and explain what needs to be done.
Recommended
JAMES P. from Renaissance Auto Care Inc responded on 06/16/2017 08:28 AM

Always a pleasure working with you Cheri. So good to see you yesterday. Don't hesitate to call if you need anything.

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