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Pendleton Auto Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,182 Reviews)
92

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
5
Total ReScores
4.8
ReScore Average
92
Net Promoter Score ®

Business Details

About

At Pendleton Auto Care, Formally known as Riley & Sons. Our number one goal is your safety and complete customer satisfaction. Every day, with every customer, we focus on providing high-quality auto and truck repair services coupled with top-notch customer service. We are the premier shop in Pendelton, IN. At Pendleton Auto Care, Formally known as Riley & Sons. Our number one goal is your safety and complete customer satisfaction. Every day, with every customer, we focus on providing high-quality auto and truck repair services coupled with top-notch customer service. We are the premier shop in Pendelton, IN.

Categories
Auto Repair, Auto Maintenance, Tires
Contact
(765) 778-3194

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7335 S 300 W Pendleton, IN 46064
Pendleton Auto Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,182 Reviews)

CC
gravatar
Charles C.
Pendleton, IN
Ford Pickup Heritage
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/23/2014
verified customerVerified Customer
Too rigid with customer payment.
My son in law over $7000 on a new motor for his truck, and when there was a mix-up with the credit card payment they told him he couldn't take the truck home. He had to call for a ride home until the next day when the credit card company refunded payment. Talk about a lack of trust to a good customer. You just lost our whole family as customers. I've been a repeat customer for many years. I won't be back.
Not Recommended
Dave D. from Pendleton Auto Care responded on 07/28/2014 12:02 PM

We do apologize for any inconvenience that we may have caused you. It is our goal to provide our customers with a great repair experience. Our manager on staff was following our company policy within his guidelines. Unfortunately he was not able to release $7,000 repair without payment. We are small business and we try our best to implement customer policies that are not only reasonable and fair to the customer but are equally reasonable and fair to our company. Again we are sorry that we were not able to meet your payment options. Thank you for taking the time to give us your comments. We take all customer comments and concerns under advisement to better serve our community. D. Driggers Co-Owner

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