I know the aim is to provide speedy service... but there doesn't seem to be a good flow of information between all the different people you deal with. I was allowed to drive off w/ one person saying my tire was patched only to get home and find that the "tire" was not even in my car. I got back to the station only to be told it was not repairable and that I'd have to buy a new one....and probably should buy both rear tires... I walked away feeling very unsatisfied and potentially ripped off.

Not Recommended

Marty K., General Manager from Virginia Tire and Auto of Ashburn/Dulles responded on 11/04/2013 04:54 AM

Following up with the customer to apologize and address the issues. We will also determine what caused our communication breakdown and make adjustments to help prevent recurrance. Thanks for letting us know about it.
Marty Kelliher Managing Partner, Virginia Tire & Auto, 703-840-1016, mkelliher@vatire.com

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