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SureCritic / VW Dealer / Volkswagen of Duluth
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Volkswagen of Duluth

Average Score
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(54 Reviews)
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Score Details

5 stars
72%
4 stars
<1%
3 stars
<1%
2 stars
3%
1 star
24%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

At Volkswagen of Duluth, we are here to provide you with any assistance you may need when looking to purchase a new or used Volkswagen. Also, Minnesota Volkswagen owners can count on us for all their service needs. At Volkswagen of Duluth, we are here to provide you with any assistance you may need when looking to purchase a new or used Volkswagen. Also, Minnesota Volkswagen owners can count on us for all their service needs.

Categories
VW Dealer, New Car Dealer, Auto Repair
Contact
(218) 722-6989
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
4735 Loberg Avenue Hermantown, MN 55811
Get Directions

Score Details

5 stars
78%
4 stars
<1%
3 stars
<1%
2 stars
7%
1 star
14%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

At Volkswagen of Duluth, we are here to provide you with any assistance you may need when looking to purchase a new or used Volkswagen. Also, Minnesota Volkswagen owners can count on us for all their service needs. At Volkswagen of Duluth, we are here to provide you with any assistance you may need when looking to purchase a new or used Volkswagen. Also, Minnesota Volkswagen owners can count on us for all their service needs.

Categories
VW Dealer, New Car Dealer, Auto Repair
Contact
(218) 722-6989
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
4735 Loberg Avenue Hermantown, MN 55811
Get Directions

Score Details

5 stars
64%
4 stars
<1%
3 stars
<1%
2 stars
7%
1 star
28%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

At Volkswagen of Duluth, we are here to provide you with any assistance you may need when looking to purchase a new or used Volkswagen. Also, Minnesota Volkswagen owners can count on us for all their service needs. At Volkswagen of Duluth, we are here to provide you with any assistance you may need when looking to purchase a new or used Volkswagen. Also, Minnesota Volkswagen owners can count on us for all their service needs.

Categories
VW Dealer, New Car Dealer, Auto Repair
Contact
(218) 722-6989
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
4735 Loberg Avenue Hermantown, MN 55811
Get Directions
All Departments' Reviews
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(54 Reviews)
Write a Review
Recent Reviews
RF
gravatar
ROBERT F.
Hayward, WI
VOLKSWAGEN GTI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/11/2013
verified customerVerified Customer
Category: Service
Bad day for sure!
Simple oil change took almost 3 hours. Regardless of the snow storm a day or so before, it really was inexcusable. Communication was as bad as the time was long. Nice guys back there, but really one of the worst simple service days I've ever experienced, and I'm 60! And they lost track of simple requests and said they were out of a very common product every dealer should have - said someone threw out their limited supply by mistake - not the excuse one would expect from a professional dealership. I stayed patient and friendly the entire time, but I left pretty unhappy. Could have made it a better experience by letting me know of the delays - or even calling me in advance (my Appt was at 2 PM and we came from 80 miles away - I even called them an hour or so ahead to confirm things were on track!) that it was going to be a slow day. But basically nothing, zilch nada! - and I'm pretty easy going. Glad my wife wasn't there w/ me, she would have gone bonkers! Tis a shame really, in that it could be a nice facility if managed properly. Will probably not come back - and I love my VW and want it serviced right. While I'm on a roll, the price was higher than it should have been - fancier city dealerships charge less and generally are pretty damn professional 99% of the time. Not the case here on this day - all very preventable with just a little more communication - and paying attention to details. They need to do better & soon! More people in the waiting room were unhappy w/ the long wait times as well -- just needed the service manager or whomever to keep us all informed. Sorry, the big storm can not be the excuse here - lack of communication & professionalism the big problem. And I NEVER fill out surveys like this!!
Not Recommended
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