business image

Zimbrick Hyundai West

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,074 Reviews)
70
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
102
Total ReScores
4.6
ReScore Average
70
Net Promoter Score ®

Business Details

About

Get the answers you need to feel comfortable working with us at Zimbrick Hyundai West. Get the answers you need to feel comfortable working with us at Zimbrick Hyundai West.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(608) 230-0600

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1809 West Beltline Hwy Madison, WI 53713
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,074 Reviews)

BR
gravatar
BERNARD R.
East Troy, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lack of integrity
A few weeks ago I had work done on my 2009 Sonata. After I got home I noticed they had put aftermarket windshield wipers on the car. When I took my Santa Fe in for an oil change last week I asked why Hyundai wipers were not put on. I was told they sometimes use aftermarket parts on older cars to keep the price down for the customer. I was not told this when I had the car in and the price I was charged was for Hyundai wipers. I was given a pair of Hyundai wipers to put on
1. If I wanted to put the parts on myself I would buy the parts at Walmart for half the price.
2. If they used aftermarket wipers how do I know if the door switch they replaced isn't also an aftermarket part.
I have no trust in Zimbrick anymore and will not be do business with them again.
Not Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.