Suboptimal Reliability
I purchased a "Factory Certified Used Vehicle" 2017 Hyundai Elantra in January 2020. Within three months, the battery died and required replacement. The dealership considered the item as "maintenance" and would not cover the cost of replacement. Within that same period, the radio temporarily stopped working for a week. Further, recurring rough idling, power loss, vehicle shuddering and near stalling prompted four service calls between February and September. Apparently, the roadside assistance line was down during part of August so I had to hire a towing company to transport the vehicle to the dealership. It took quite awhile and a letter campaign before Hyundai reimbursed the towing cost some weeks later. During the 2nd warranty work for the above engine problem, two (of four) faulty coils were discovered and required replacement. Less than two weeks after that, the problem recurred, the service engine icon illuminated and another service call was made. The dealership kept the vehicle for a week at the time but could not diagnose the problem, despite my description of the identical malfunction as with the prior event. The vehicle was returned unrepaired, and soon the problem arose a fourth time (September), when yet another coil was determined to be the problem. Luckily, there are many other makes and models of vehicles available, and based upon my individual experience, I will not purchase another Hyundai, regardless of its impressive warranty. It certainly needs a ten-year warranty. It has been an inconvenience to date, requiring me to seek alternative transportation each time the vehicle sits in the dealership service department.
Verified Owner
