By Verified Customer in Northridge, CA
AI continues to provide consistent and reliable service for maintenance as well as any additional repairs required for both of my vehicles. Very trustworthy as they are honest about what service is required and do not try to find additional items which would inflate the charges incurred. When additional service may be required outside of the normal maintenance items the explanation is clear and emphasizes potential safety concerns which need to be addressed. The level of competence in completing all of the work required is consistently at the highest standard.
By JOYCE R. in Van Nuys, CA
I have been a customer of Automotive Instincts for more than 25+ years. They are the best. Unlike dealerships, they do not “push work”. For about the last 6+ months, they have been monitoring a potential $500 repair, and they keep telling me, it’s fine, we’ll check on it next time you come in, unlike dealerships who say “it can go out anytime”. In 25+ years, every repair was done right the first time. Gary
By BARBARA O. in Northridge, CA
When ever I go to Automotive Instincts I am sure that my car will receive a thorough check-up. If there is any item that needs service I am told when I need to replace/repair the part. Sometimes they watch an item and let me know when the time has arrived to repair. They have been my mechanics for 25 years.
By LILY R. in Pacific Palisades, CA
Even for a minor tune up or oil change AI is the best. Honest prompt service. I drive 20 miles to come here.
By CARLOS A. in Newhall, CA
My experience at Automotive Instincts with an oil change was excellent. This now the fifth time that I get my Honda Accord serviced here and every time has been positive. I always take their recommendations and advice seriously.
By GREG G. in Northridge, CA
Steve is always the best. 40 years doing business ⭐️⭐️⭐️⭐️⭐️
By STEVE M. in Northridge, CA
Been coming here for a few years now. Can’t say enough good things. Dealer quoted me $2,631 for various work on my Lexus RC350. AI did the same work for $1,938. That’s a 26% difference.
By SUSAN D. in Woodland Hills, CA
I started bringing my car to this business about a year ago. The staff is friendly and knowledgeable. Think about the time you spend driving, often with my grandkids in my car, and you want to be sure you’re getting the best service. They are thorough and I feel safe driving.
By ANGEL B. in Canoga Park, CA
Thank you guys Scott was excellent and I’m very appreciative of being taken care of the way you guys do. Today was my only day off and I was worried that you might not have time but you guys are always on the money. I love the place I love the service And certainly the attitude is always outstanding. There really isn’t any other place to go not in town you guys got it locked in and I love it. Thank you.
By PAMELA F. in Chatsworth, CA
They always help and give good advice!!!
By VICKY K. in Reseda, CA
I brought my Hyundai in to Automotive Instincts for a service and a check engine light. They gave me a ride home and picked me up when it was ready. They completed the work in a timely manner, and for a reasonable price. Overall the experience was painless and pleasant. I would recommend them to my friends who are in need of a mechanic.
By PAULINA D. in Woodland Hills, CA
Automotive Instincts truly came to my rescue when I was facing car troubles recently. Right from the start, their team greeted me with warmth and immediately put my mind at ease. They patiently listened to my concerns and offered an honest diagnosis for the issues my car was experiencing. Their kindness and transparency were absolutely outstanding. I'm incredibly grateful to everyone on the team for their dedication and professionalism. A massive thank you to Automotive Instincts for turning a potentially stressful situation into a positive and reassuring experience!
By JUDY C. in Los Angeles, CA
As per usual, my experience went very well. They were ready and fully knowledgeable about why I was there and answered my concerns about my car. They were able to take care of the additional work efficiently and had my car ready when I needed it. I always recommend them without hesitation to everyone I know. I feel that they will take as good a care of my friends as me.
By PETER X. in Pacoima, CA
I am so happy I found Automotive Instinct and working with Edwin along with Steve. They provide amazing service whenever I have an issue with my car, my wife car or my dad car. They replaced my dad catalytic converter and installed the CAT Shield. They check my wife car AC system for her and recommended that the dealership looks at it due to known deflects. They just finish replacing my whole timing belt because it was leaking. Edwin kept me inform through ever process and made sure to be careful with my car since I asked him to. I got my brake pads changed at this shop before and if I had any squeaking noise, they were quick to take a look at it and solve the issue with no charge. I'll be sure to take all my car business and tell everyone I know to come here.
By MARK M. in Northridge, CA
Took my 2016 Honda pilot in to get it checked out prior to going on a 2000 mile road trip. they serviced it had a few recommendations and returned it expeditiously. I’m very pleased with her service and have been using them for over 30 years.
By LORETTA D. in Van Nuys, CA
Always greets me by my name and with a smile. So polite and helpful. Explains what services will be performed and how much I will be looking at to pay and how long it should take.
By JIM A. in Northridge, CA
Major repairs on my 1996 Corolla. All seems fine now. The service managers were attentive to detail and, courteous — easy to talk with. I have trusted this AI repair shop for many years and they do good work.
By RUTH D. in Reseda, CA
So grateful for the excellent services, Edwin and team. They are really efficient and compassionate, truly care about customers and the vehicles. Keep up the great job!
By DENNIS U. in Granada Hills, CA
Fast service, professional/friendly staff. Work was completed in a tamely manner and at an affordable price.
By RUTH B. in Northridge, CA
Every time we go there, they provide excellent service! Also very attentive!