Quite impressive about the quality of overall services. Quick and efficient and effective. Very infor
mative in explaining situation. Very kind, polite and personable communications. Precise and polite manners of the personnels. Particularly happy to have received excellent informative communications with the owner himself.
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Easy to work with and gave daily update messages.. Very knowledgeable about Subaru. Final product wa
s like new. I am confident in their service and quality of work. Thankful that I chose them.
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I've now had Shadow Lake Collision work on my vehicle twice (first time was hail damage and second ti
me was replacement of some body panels and components). Both experiences were incredibly smooth and painless for me. From the initial estimate of work, through the insurance claim process, up to the day I picked it up, they handled everything professionally. I received periodic e-mail notifications and phone calls to keep me current on the progress, and they handed the keys back to me with my vehicle looking as good as it did the day I bought it. I can't say enough great things about this company or the people who work there. Extremely friendly and courteous staff of folks who are really great at their respective roles. Thank you!
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Another great experience. I usually do my own auto maintenance, but never hesitate to let On The Mar
k do things for me when I don't have the time. Props, as always, to Bobby. I trust his work.
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