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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

EC
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Edwin C.
Ballwin, MO
2018 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nathen Nazari great, service sucked
Over all Happy but will go to DickDean for further service
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/02/2019 08:39 AM

We apologize for the very long wait time on your recent service with our dealership. We have made the improvements needed in our express bay to ensure this long of a wait time does not happen again. We hope to see you soon for your next routine service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
EP
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Evelyn P.
Saint Louis, MO
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer services
Customer services was Excellent
Recommended
Brad D. from St. Charles Hyundai responded on 08/02/2019 08:39 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
OK
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Olivia K.
Maryland Heights, MO
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Far Too Long Service Times With No Communication
I called in to make an appointment and was told the appointment time would be noon. I arrive early, about 11:30, and asked if it was okay, I was told yes. Two hours later my vehicle is done, and it would have been longer had I not asked the service person to decline a car wash so I could get out of there as fast as possible (the service person I originally spoke with was on a lunch break at the time so I spoke with someone else). The entire reason why I came to Saint Charles Hyundai, which I fully explained to both the person who made the reservation for the oil change and in cabin air filter over the phone, was because the former Hyundai dealership I went to took way too long for oil changes, around 100 minutes. This was 120 minutes at your location. I have never wanted to leave a service center as quickly as I did. Yes the inside facilities were nicer than many other service centers but no one wants to wait two hours for an oil change and an in cabin air filter. Why would I want to come back here for regular maintenance if it's going to take this long, with an appointment? This wasn't horrible service, there was no service, no updates, no reason or call or information to the delay. If showing up early caused this then it seemed like I would have waited 90 minutes instead of 120 minutes, still not something I want to do. So please, I ask you, have faster service or tell your customers up front this will take a very long time, because when I asked about the timing for service two hours wasn't mentioned. I also made it very clear to Mister Bob that the prior Hyundai dealership never went over any charts/status of my vehicle in regards to the multi-point inspection, and this didn't happen at Saint Charles Hyundai either when I asked for it.
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/30/2019 05:31 AM

Thank you for reviewing your recent service with our dealership, we do apologize for the very long wait and lack of estimated time for the service. We will be sure to correct these issues on any further service appointment. We hope to see you soon for your next routine service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
RS
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Richard S.
Saint Louis, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance - Oil Change
Service was done in excellent time even though they were quite busy at the time.
Recommended
Brad D. from St. Charles Hyundai responded on 07/30/2019 05:29 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FG
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Frank G.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a smile
Great service, very quick in and out, employees were very friendly and helpful
Recommended
Brad D. from St. Charles Hyundai responded on 07/30/2019 05:29 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FP
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Fred P.
O Fallon, MO
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Done good job!
Team was efficient and courteous. They completed State Inspection/Emissions in good time.
Recommended
Brad D. from St. Charles Hyundai responded on 07/30/2019 05:29 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KH
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Kerri H.
Weldon Spring, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Fast: friendly and thorough
Recommended
Brad D. from St. Charles Hyundai responded on 07/30/2019 05:28 AM

Thank you for the survey on your recent service! We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Dardenne Prairie, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Hyundi
Everyone is great.
Recommended
Brad D. from St. Charles Hyundai responded on 07/25/2019 12:23 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JS
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John S.
O Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Had an ongoing problem with tail light directional signal burning out. Had to order parts for the repair and provided me with a car at no charge for 3 days. Always a pleasure to deal with Mr Dean.
Recommended
Brad D. from St. Charles Hyundai responded on 07/25/2019 12:23 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
ED
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Eric D.
Saint Louis, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, friendly, convenient.
See above.
Recommended
Brad D. from St. Charles Hyundai responded on 07/25/2019 12:22 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MB
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Mary B.
Saint Charles, MO
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary
Always get a friendly greeting on arrival. Service is prompt.
Recommended
Brad D. from St. Charles Hyundai responded on 07/25/2019 12:24 PM

Thank you for the survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
LB
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Lisa B.
O Fallon, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
You normally check wiper blades. You did not this time . It was raining that night and my passenger side was coming off. I know it’s not your fault I have just come to rely on your attention to details. I will have to have Dobbs replace them for me as you are not located close enough for a drop by visit.
Recommended
Brad D. from St. Charles Hyundai responded on 07/24/2019 05:52 AM

Thank you for the survey on your recent service with our dealership. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JN
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Jillanne N.
O'Fallon, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Visit
Brad in the Service Department was great!
Will Less, my salesman saw me in the waiting room, greeted me and made sure everything went smoothly. Will was great too!
Thank you so much for a great experience!
Recommended
Brad D. from St. Charles Hyundai responded on 07/18/2019 02:43 PM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KO
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Kevin O.
Wentzville, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service from oil change, tire rotation and emission inspection
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2019 08:57 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MA
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Marty A.
O'Fallon, MO
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
st, charles hyundai, is a great place to get your vehicle serviced, and they treat you with the greatest respect , and dignity, st, charles hyundai is # 1.
I am always satisfied with the great and friendly service that every one provides us for our 2013 Hyundai accent, thank you very much for the outstanding service, and courtesy.
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2019 08:57 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MS
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Matthew S.
Saint Louis, MO
2017 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maybe ok?
Seems like a solid car and good service so far, mostly. We'll see how it turns out.
Recommended
Brad D. from St. Charles Hyundai responded on 07/19/2019 06:33 AM

Thank you for the survey on your recent service with our dealership. We do only recommend parts that are needed for safety concerns or to pass inspections. We hope to see you soon for your next service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
KB
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Katherine B.
O'Fallon, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service and work — as always!!
... and that’s why I keep coming back. I’m on my 4th Hyundai from St. Charles and have always gotten excellent service!
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2019 08:57 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Louis, MO
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st of many visits
This was my first visit after buying my car from the St Charles Hyundai dealership. I already had known they have a great reputation of treating everyone equally and not trying to act as if some women don’t know about cars. This service visit was great and they were friendly and walked me through the report and work without making me feel dumb. I love the staff there and they set themselves apart from the other dealerships in the area.
Recommended
Brad D. from St. Charles Hyundai responded on 07/11/2019 09:25 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Lake Saint Louis, MO
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change.
In and out with no appointment.
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/11/2019 09:25 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Lake Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Very good service, but did take longer than expected.
Recommended
Brad D. from St. Charles Hyundai responded on 07/09/2019 06:00 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
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