Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
BD

BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

CL
gravatar
Christine L.
Saint Peters, MO
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Simple and Convenient
Very clean and nice facility to take your car and prices weren’t out of line either.
Recommended
Brad D. from St. Charles Hyundai responded on 10/02/2018 06:29 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
gravatar
Janell H.
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Appointment, but my car is dirty!
In for an LOF & Tire Rotate, they waived the tire rotate fee because it went a little over on the promised time (which always makes me on edge like they’re trying to hide something) then they never washed my car. I was shocked.
Recommended
Brad D. from St. Charles Hyundai responded on 10/02/2018 06:29 AM

Thank you for the great survey on your recent service. We do apologize for not washing the vehicle and will be sure to note to wash the vehicle next service! We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JL
gravatar
James L.
Dardenne Prairie, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Jim L
Treat you like family and make the visit enjoyable!
Recommended
Brad D. from St. Charles Hyundai responded on 09/22/2018 01:41 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
DP
gravatar
Diane P.
Florissant, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Again, nothing but 5 star review for my visit for routine maintenance at St. Charles Automotive staff!
Recommended
Brad D. from St. Charles Hyundai responded on 09/22/2018 01:41 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
LJ
gravatar
Lisa J.
St. Peters, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!!
The service department is always very knowledgeable and service is provided quickly. They have a nice waiting room and everyone is very professional and nice.
Recommended
Brad D. from St. Charles Hyundai responded on 09/22/2018 01:41 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KB
gravatar
Kathleen B.
O Fallon, MO
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Stopped shrill car sound.
We took my Elantra in because it was making a shrill sound every morning after starting it. Once we were able to keep the car there at dealerships for several days for them to hear the sound, they were able to identify the sound and fix it. The car needed oil at a specific place and now makes no shrill sound. Thank you so much for your help! No shrill sound anymore!
Recommended
Brad D. from St. Charles Hyundai responded on 09/19/2018 05:05 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
SL
gravatar
Shiela L.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent job and respects my time
I can always count on you to respect my time by honoring my appointments in an expedient manner and you do an excellent job on my vehicle.thank you.
Recommended
Brad D. from St. Charles Hyundai responded on 09/19/2018 05:04 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
RZ
gravatar
Raymond Z.
St. Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service
==
Recommended
Brad D. from St. Charles Hyundai responded on 09/18/2018 05:50 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you very soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BW
gravatar
Barbara W.
Saint Peters, MO
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I came in to have the emissions testing done for getting the license renewed, it was done very quickly, no appointment necessary, just come in when convenient and it was done within a half hour. Service manager was pleasant and helpful.
Recommended
Brad D. from St. Charles Hyundai responded on 09/11/2018 05:00 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you very soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RW
gravatar
Ralph W.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Always like driving in with no waiting to check in. This particular service visit only 30 minutes and no charge!
Recommended
Brad D. from St. Charles Hyundai responded on 09/10/2018 05:49 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DM
gravatar
Donald M.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
respect
Every time we bring our vehicle in for service we're greeted with a smile & respect
Recommended
Brad D. from St. Charles Hyundai responded on 09/10/2018 05:49 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
PR
gravatar
Preston R.
Missouri
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Loved the courtesy and professionalism
Very professional and didn’t wait a long time.
Recommended
Brad D. from St. Charles Hyundai responded on 09/10/2018 05:47 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KG
gravatar
Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I had a problem with the malfunction light coming on and my car not coming out of park. Brad ran a diagnostic test on it and found the problem right away. He also was able to change the sensor that night even though you were closing in less than an hour. Very happy with service.
Recommended
Brad D. from St. Charles Hyundai responded on 09/06/2018 01:06 PM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
TH
gravatar
Tommie H.
O Fallon, MO
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Please review communication process.
Recommended
Brad D. from St. Charles Hyundai responded on 09/04/2018 02:41 PM

Thank You for the feedback about your service experience. It is still part of our process to contact customers as needed during the repair process and also when the service is completed. I appologize that there was a communication breakdown when your car was here. What you experienced is not the norm, and we look forward to your next visit so we can show you. In the meantime if you have any questions regarding your last service we are happy to address them. Thanks for your business, we appreciate it!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
DJ
gravatar
Debra J.
O Fallon, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Custom Tinting
My vehicle looks awesome now, I very pleased.
Recommended
Brad D. from St. Charles Hyundai responded on 09/04/2018 07:55 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
GL
gravatar
Gary L.
Chesterfield, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
All work was done in a great timely manor. Very pleased.
Recommended
Brad D. from St. Charles Hyundai responded on 09/04/2018 07:55 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
SF
gravatar
Stephanie F.
Marthasville, MO
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I trust them with my vehicle
I agreed to have both my air and cabin filter changed. Letting the customer know the cost when asking if they'd like it changed would be nice.
Recommended
Brad D. from St. Charles Hyundai responded on 08/31/2018 05:46 AM

Thank you for the survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JK
gravatar
Joan K.
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness
Everyone I come in contact with at this dealership is friendly and willing to take the time to answer questions and explain things.
Recommended
Brad D. from St. Charles Hyundai responded on 08/31/2018 05:46 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
AK
gravatar
Alan K.
Saint Charles, MO
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Took my 2016 Accent in for an oil change and tire rotation. The service technicians informed me that I really didn't need the tire rotation as my tires were wearing well and told me the tread depths. Really appreciate the honesty in what I needed. They took care of my service quickly and thoroughly. They also made me a "deal" on some other routine maintenance that I had planned to do myself! The only "complaint" I had, if you would call it that, is that oil changes have gotten quite pricey with newer cars. If I had known I didn't need the tire rotation yet, I would have looked for a deal for the oil change to save a little $$.
Recommended
Brad D. from St. Charles Hyundai responded on 08/31/2018 05:46 AM

Thank you for the great five star survey, glad we can always make your time with us a five star experience. We hope to see you soon for your next routine maintenance check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
VC
gravatar
Vince C.
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timeliness, courtesy
Everything very good, but Auffenberg in Ofallon Illinois never charged me to repair a flat tire.
Recommended
Brad D. from St. Charles Hyundai responded on 08/30/2018 07:17 AM

Thank you for the survey on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.