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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff and reasonable prices on sales and service.
I have and will continue to recommend this dealership to others.
Recommended
Brad D. from St. Charles Hyundai responded on 07/19/2017 02:05 PM

Thank you forth great  five star survey, we greatly appreciate all your continued business done with our dealership.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
SA
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SARAH A.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always fast and friendly!
St Charles Hyundai always exceeds my expectations!
Recommended
Brad D. from St. Charles Hyundai responded on 07/18/2017 02:24 PM

thank you for the great five star survey, we greatly appreciate all your continued business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
PC
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Paul C.
Foristell, MO
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great staff. The Service Manager, Jay Brown, runs a great department.
Recommended
Brad D. from St. Charles Hyundai responded on 07/18/2017 08:26 AM

thank you for the great survey! glad we can keep your Hyundai running like new!

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
MW
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Mary W.
Saint Peters, MO
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Experience depends on who greets you in service department
I pulled in front of the service garage with a green light above it, but no one came out to greet me. I walked in to check my car in and they told me bluntly that I had pulled into the exit lane and needed to move my car. If that truly is the case then why is there a green light above it and how difficult is it in terms of customer service to make it appear to the customer that it is not a big deal and the service people move it? The service person would not even talk to me until I moved my car. Once I did, he asked if I had an appointment, yes, and when he asked my name, which is unique so I started spelling it, he had problems finding it even when I spelled the whole name out. I felt put out by this. Then when I declined a service he suggested, he questioned me about it, like really you don't want that? Sorry, no I don't, the car is barely 3 months old it should not need a fuel injection treatment. I was very dissatisfied with this treatment but thankful that when my car service was completed a different technician came and went over the results with me and told me where to pay and find my car. Thus the first guy sucked but the second saved the rating, which is odd because my husband has been coming to this dealership for over 3 years and has raved about the service department, but when I told him my experience he was surprised as well. Only returning in future because have a prepaid service plan.
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/18/2017 02:22 PM

thank you for taking the time to fill out your survey on your latest service trip to our dealership. hope we can talk soon about your latest trip to our dealership.

thank you, Hyundai service
Brad Dean
hope to hear from you soon

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KJ
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Kim J.
Saint Charles, MO
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kim J.
Great customer service.
Recommended
Brad D. from St. Charles Hyundai responded on 07/17/2017 05:28 AM

thank you for the great five star survey, we appreciate all your continued business done with our dealership.

thank you, Hyundai service

Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I always receive great service when having service done on my vehicle. The only downside is the wait time.
Recommended
Brad D. from St. Charles Hyundai responded on 07/17/2017 05:28 AM

thank you for the very positive survey on your latest service trip to our dealership, we do apologize for the extended wait time as we were experiencing a high volume of cars on that day.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DC
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DALE C.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Great service and very friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 07/14/2017 03:08 PM

we greatly appreciate the five star survey. we look forward to your next routine visit with us!

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
GP
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GREGORY P.
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Hyundai service experience.
Quick check-in, reasonable wait time, clean facility, comfortable waiting area.
Recommended
Brad D. from St. Charles Hyundai responded on 07/14/2017 03:08 PM

thank you for the great five star survey, we greatly appreciate all your continued business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
SV
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Scott V.
Wentzville, MO
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personal Attention
The staff, from the receptionist to service writers and technicians, is always friendly and very attentive.
Recommended
Brad D. from St. Charles Hyundai responded on 07/13/2017 01:43 PM

thank you for the five star survey! very much appreciate your continued business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great again
This place is like a well oiled machine. Every time I go the service is timely and high quality. The staff is nice and efficient.
Recommended
Brad D. from St. Charles Hyundai responded on 07/13/2017 01:43 PM

thank you for the great five star survey, we greatly appreciate all your continued business done with our service department. we look forward to your next visit with us.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
Verified Customer
Wentzville, MO
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great, as always
Courteous fast and clean.
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2017 05:05 AM

thank you for the great five star survey, we thank you for all your continued business done with our service department.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MR
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Michelle R.
O Fallon, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Place
They always take great care of me. They help to try and ensure my car is in good working condition and if not try to work with me to make sure I am happy.
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2017 05:04 AM

thank you for the great five star survey, we greatly appreciate all your continued business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Saint Louis, MO
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
I was done before I could sit down
Recommended
Brad D. from St. Charles Hyundai responded on 07/11/2017 05:14 AM

thank you for the great five star survey, we greatly appreciate all your continued business done with our dealership. we look forward to your next routine maintenance stop with us.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
SR
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Sharon R.
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very pleased!
Always friendly and helpful! And they take great care of my vehicle!
Recommended
Brad D. from St. Charles Hyundai responded on 07/11/2017 05:14 AM

thank you for the great five star survey, we greatly appreciate all your continued business.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
PB
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Patricia B.
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly !!!!
Freindly
Recommended
Brad D. from St. Charles Hyundai responded on 07/11/2017 05:14 AM

thank you for the great five star survey, we greatly appreciate all your continued business.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
Verified Customer
Lake Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire replacement
Good job but missed checking tire pressure
Recommended
Brad D. from St. Charles Hyundai responded on 07/11/2017 05:14 AM

thank you for the great survey on your latest service trip to our dealership. we hope to see you soon for your continued business.

thank you, Hyundai service
brad dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Yes
Recommended
Brad D. from St. Charles Hyundai responded on 07/11/2017 05:15 AM

thank you for the great five star survey, we greatly appreciate all your continued business.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JS
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John S.
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Drive up pull in. Oil change and tire rotation in about a half hour. Very satisfied!
Recommended
Brad D. from St. Charles Hyundai responded on 07/11/2017 05:14 AM

thank you for the great five star survey, we greatly appreciate all your continued business.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
MC
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Michael C.
O Fallon, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff!
Very friendly staff. Took a little longer than normal for an oil change. But the staff apologizing for long wait made up for that. Will be back in another 5000 miles
Recommended
Brad D. from St. Charles Hyundai responded on 07/10/2017 09:52 AM

thank you for the great survey on your latest service trip to our dealership. we greatly appreciate all your continued business done with us.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Latest Service
I always get friendly and reliable service.
Recommended
Brad D. from St. Charles Hyundai responded on 07/10/2017 09:51 AM

thank you for the great five star survey on your latest service trip to our dealership. we greatly appreciate all your continued business done with us.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
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