BD

BRAD DEAN

St. Charles Hyundai

Overall Rating

4.7

(1492 reviews)

76

Reviews of BRAD DEAN

JM

Jeffrey M.

Saint Charles, MO

2012 Hyundai Santa Fe

12/27/2016

Service Type: Maintenance

Verified Customer

Category: Service

Excelwent service

There were quite a few things that needed to be done for my regular maintenance and I was offered a free loaner car so I wouldn't have to sit in the waiting area for 5 hours.

Recommended

Bradly D. from St. Charles Hyundai responded on 12/29/2016 07:36 AM

thank you for the great five star review, we appreciate all your business done with our dealership. we hope to see you soon for routine maintenance.

thank you, Hyundai service
Brad Dean

Employees worked with

JM

Jeffrey M.

Alton, IL

2015 Hyundai Santa Fe S

12/27/2016

Service Type: Maintenance

Verified Customer

Category: Service

Warranty and maintenance work.

Fixed everything right the first time which is important when you live 45 miles away as I do.

Recommended

Bradly D. from St. Charles Hyundai responded on 12/29/2016 07:37 AM

thank you for the great five star review, we appreciate all your business done with our dealership. we hope to see you soon for routine maintenance.

thank you, Hyundai service
Brad Dean

Employees worked with

SB

Shirley B.

Saint Louis, MO

2013 Hyundai Elantra

12/27/2016

Service Type: Maintenance

Verified Customer

Category: Service

Fasted efficient service, friendly staff.

From the first greeting to checkout, they make you feel like you and your business rare very
important to them.

Recommended

Brad D. from St. Charles Hyundai responded on 12/28/2016 05:06 AM

thank you for the great five star review, we greatly appreciate all your business done with our dealership.

thank you Hyundai service
Brad Dean

Employees worked with

Verified Customer

2016 Hyundai Genesis

12/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

First class organization

Best service ever!

Recommended

Brad D. from St. Charles Hyundai responded on 12/27/2016 05:16 AM

thank you for the positive five star review for your latest trip to our dealership, we greatly appreciate all your business done with us.

thank you, Hyundai service
Brad Dean

Employees worked with

MR

Montserrat R.

Maryland Heights, MO

2011 Hyundai Sonata

12/22/2016

Service Type: Repair

Verified Customer

Category: Service

The excellent customer service

Yes

Recommended

Brad D. from St. Charles Hyundai responded on 12/23/2016 02:36 PM

thank you for the great five star review, we greatly appreciate all your business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with

AP

Allen P.

Florissant, MO

2011 Hyundai Santa Fe

12/21/2016

Service Type: Maintenance

Verified Customer

Category: Service

Friendly staff

I always enjoy bringing my vehicle in for maintenance because the staff is so friendly and professional.

Recommended

Brad D. from St. Charles Hyundai responded on 12/22/2016 10:46 AM

thank you for the great five star review, we greatly appreciate all your business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with

HK

Henry K.

Saint Charles, MO

2015 Hyundai Genesis

12/20/2016

Service Type: Maintenance

Verified Customer

Category: Service

Timely and fast

The cost is comparable to the pull through franchises, but you can be confident its done right. Never a line to wait on.

Recommended

Bradly D. from St. Charles Hyundai responded on 12/20/2016 03:01 PM

thank you for the great five star review, we appreciate all your business.

thank you Hyundai service
Brad Dean

Employees worked with

Verified Customer

2014 Hyundai Sonata

12/19/2016

Service Type: Repair

Verified Customer

Category: Service

Everyone is so friendly and the service is great!!

I always bring my car back to the dealership because I know I will get excellent customer service!!

Recommended

Brad D. from St. Charles Hyundai responded on 12/19/2016 10:21 AM

thank you for the great five star review. glad we can be your go to Hyundai dealer for all maintenance needed.

thank you, Hyundai service
Brad Dean

Employees worked with

JS

Jamye S.

Saint Peters, MO

2013 Hyundai Sonata

12/19/2016

Service Type: Repair

Verified Customer

Category: Service

I'll keep coming back...

This is my second Hyundai and St. Charles Hyundai is the only place I've had them serviced. Every single person I've encountered has been professional and friendly, the work is done at a reasonable rate in a timely manner, I NEVER feel cheated or as though they're trying to do more work than necessary. The waiting area is clean and comfortable and I get my car back clean every time. I recommend St. Charles Hyundai every chance I get!

Recommended

Brad D. from St. Charles Hyundai responded on 12/19/2016 10:20 AM

thank you for the great five star review. glad we can be your go to Hyundai dealer for all maintenance needed.

thank you, Hyundai service
Brad Dean

Employees worked with

JY

Joann Y.

Elsberry, MO

2014 Hyundai Santa Fe S

12/16/2016

Service Type: Maintenance

Verified Customer

Category: Service

Santa Fe ready for travel

Very happy with St Charles Hyundai! We've bought 2 vehicles from them and will

Recommended

Brad D. from St. Charles Hyundai responded on 12/19/2016 10:19 AM

thank you for the great five star review, we appreciate all your business done with our dealership. hope to see you again for routine maintenance.

thank you, Hyundai service
Brad Dean

Employees worked with

JC

James C.

Saint Charles, MO

2013 Hyundai Elantra

12/15/2016

Service Type: Maintenance

Verified Customer

Category: Service

nice people and good at answering questions

ok

Recommended

Brad D. from St. Charles Hyundai responded on 12/16/2016 05:38 AM

thank you for the great five star review we appreciate all your business done with us.

hope to see you soon for routine maintenance

Hyundai service
Brad Dean

Employees worked with

Verified Customer

Saint Louis, MO

2013 Hyundai Santa Fe S

12/14/2016

Service Type: Maintenance

Verified Customer

Category: Service

Fast friendly service

The staff is always on time, courteous, and informative. I do not have the feeling of getting "ripped off" with stupid, unnecessary repairs.

Recommended

Brad D. from St. Charles Hyundai responded on 12/14/2016 03:11 PM

thank you for the great five star review for your most recent trip to our dealership.
we appreciate all your business done with us.
thank you Hyundai service
Brad Dean

Employees worked with

MS

Michael S.

Saint Charles, MO

2013 Hyundai Elantra

12/14/2016

Service Type: Maintenance

Verified Customer

Category: Service

FYI

I've purchased many vehicles in my life. This one, which was previously owned , only came with one key. I was disappointed that it cost me money to duplicate a key set when I feel it should have been provided with the purchase.

Recommended

Brad D. from St. Charles Hyundai responded on 12/14/2016 03:04 PM

thank you for the positive five star review, we appreciate all your business done with our dealership. hope to see you soon!

thank you Hyundai service
Brad Dean

Employees worked with

Verified Customer

Saint Peters, MO

2011 Hyundai Elantra

12/13/2016

Service Type: Maintenance

Verified Customer

Category: Service

They've done better

This is one of the visits where I haven't been completely satisfied. I felt they were overpriced and didn't top off my washer fluid like they normally do.

Recommended

Brad D. from St. Charles Hyundai responded on 12/14/2016 03:04 PM

thank you for the response to your most recent visit to our dealership. we apologize for the fluids that did not get topped off while the vehicle was in our hands. we look forward to speaking to you about getting the issue resolved.

thank you, Hyundai service
Brad Dean

Employees worked with

MK

Mary K.

Saint Charles, MO

2015 Hyundai Sonata

12/13/2016

Service Type: Maintenance

Verified Customer

Category: Service

Oil change, tire rotation but no car wash

Because everyone is always very nice and I feel they go out of their way to please

Recommended

Bradly D. from St. Charles Hyundai responded on 12/14/2016 06:30 AM

sorry for the mix up on the wash and vacuum, we would be happy to wash and vacuum your vehicle anytime we are open. thank you for the great review.

we appreciate all your business
thank you, Hyundai service
Brad Dean

Employees worked with

KO

Kathleen O.

O Fallon, MO

2011 Hyundai Santa Fe

12/09/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great Service Dept.

The most professional and friendly staff to do business with. They always make you feel comfortable and are good at explaining the work they will be doing without getting overly technical. Their work is top notch and make it a pretty painless experience. I would definitely recommended bringing your car here either in or out of warranty.

Recommended

Bradly D. from St. Charles Hyundai responded on 12/09/2016 03:03 PM

thank you for the great five star review. we greatly appreciate all your business done with our dealership. hope to see you soon!

thank you, Hyundai service
Brad Dean

Employees worked with

CH

Charles H.

Saint Peters, MO

2007 Hyundai Santa Fe

12/08/2016

Service Type: Maintenance

Verified Customer

Category: Service

Best place to get a Hyundai

Saint Charles Hyundai has never been a disappointment for our family. Service is always great. I would always recommend this dealership.

Recommended

Brad D. from St. Charles Hyundai responded on 12/09/2016 01:00 PM

thank you for the great five star review, we appreciate all your business done with our dealership.

thank you Hyundai service
brad dean

Employees worked with

RW

Richard W.

Saint Charles, MO

2016 Hyundai Elantra

12/05/2016

Service Type: Maintenance

Verified Customer

Category: Service

misdiagnosis, no communication, nine weeks for simple task

This dealership took 9 weeks for a simple job and had NO communication...every single time I had to call them. it took three weeks of calls for them just to get my correct call back number in the computer. That level of service for an automobile dealership who would hope to sell the same person numerous vehicles over their lifetime means this place may not be around for long.

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 12/07/2016 09:56 AM

We appologize for the delay while we waited for the additional part needed which was backordered to arrive.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

GL

Gary L.

Saint Charles, MO

2009 Hyundai Elantra

12/01/2016

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service!!!

Excellent service and friendly employees.

Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 12/02/2016 09:10 AM

Thank you for taking time to give us the great review. We're looking forward to seeing you for your next excellent service visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

CF

Catherine F.

Saint Louis, MO

2004 Hyundai Santa Fe

12/01/2016

Service Type: Maintenance

Verified Customer

Category: Service

its the best !

five stars for the best !

Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 12/02/2016 09:05 AM

Thank you for your wonderful comments. We know you have other choices to service your vehicle and very much appreciate you bringing your business to us. We look forward to seeing you again!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

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