Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
BD

BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
O Fallon, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job
Got the job done quick and efficient.
Recommended
Brad D. from St. Charles Hyundai responded on 12/07/2017 02:28 PM

Thank you for the great five star survey on your recent service trip to our dealership. We appreciate all your continued business done with our dealership.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
HK
gravatar
Henry K.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No review today
No review
Recommended
Brad D. from St. Charles Hyundai responded on 12/04/2017 02:59 PM

Thank you for the positive survey on your recent service trip to our dealership. We do check tire pressure each time the vehicle is in and it should be set to around thirty three to thirty four psi on your vehicle. We would be happy to check the tire psi anytime we are open.

Thank you.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
PS
gravatar
Patricia S.
Hazelwood, MO
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
The service staff are always helpful and accomadating
Recommended
Brad D. from St. Charles Hyundai responded on 12/04/2017 02:59 PM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you very soon!

Thank you.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KR
gravatar
Kathreen R.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall on seat belts
I was in and out in about 20mins. Great job!!!!
Recommended
Brad D. from St. Charles Hyundai responded on 12/04/2017 02:59 PM

Thank you for the very positive five star survey. Glad we can be your go to stop for all your Hyundai needs. We appreciate all your continued business done with our dealership.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
SA
gravatar
SARAH A.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful service!
Will be back!
Recommended
Brad D. from St. Charles Hyundai responded on 12/04/2017 05:40 AM

Thank you for the great five star survey. Your continued business is very important to us, hope to see you soon.

thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
GL
gravatar
Gary L.
Saint Charles, MO
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
They do a great job in a timely manner and washed my car!!!
Recommended
Brad D. from St. Charles Hyundai responded on 12/04/2017 05:40 AM

Thank you for the great five star survey. Your continued business is very important to us, hope to see you soon.

thank you.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RH
gravatar
Ralph H.
Saint Charles, MO
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nt certain
no comment
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/01/2017 02:19 PM

Thank you for the very positive survey. Please let us know how we can make your next trip to our dealership a five star experience.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Nice folks
Recommended
Brad D. from St. Charles Hyundai responded on 12/01/2017 02:02 PM

Thank you for the great five star survey. We appreciate all your business done with our dealership.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
St. Louis, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job Team
Everyone was so nice and got the job done. Thanks for your service to my car!
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/01/2017 05:45 AM

Thank you for the positive five star survey! We value your business greatly and hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
RH
gravatar
Raymond H.
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service, friendly. I
I tell friends about my great treatment and service. Good experience.
Recommended
Brad D. from St. Charles Hyundai responded on 12/01/2017 05:41 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
BM
gravatar
BRUCE M.
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service!
Called in the morning with a minor problem and the service department got me right in. Arrived for the appointment and had no waiting, they took the car in immediately, corrected the issues and I was back out within 45 minutes. I was also very pleasantly surprised with the final invoice, approximately 50% less than I anticipated! Very friendly staff, always willing to help!
Recommended
Brad D. from St. Charles Hyundai responded on 11/28/2017 06:00 AM

Thank you for the very kind review on your recent service trip to our dealership. Glad we could get you right in and get your issues resolved. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MB
gravatar
Michael B.
Saint Peters, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
mike
Very nice people. They are the best.
Recommended
Brad D. from St. Charles Hyundai responded on 11/27/2017 05:40 AM

Thank you for the perfect five star survey on your service trip to our dealership. Glad we can always be your go to Hyundai service department. Hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
WL
gravatar
WAYNE L.
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
my second service at Hyundai
A routine 6 month check and oil change and two call backs fixed. Nothing to write home about but satisfactory
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/27/2017 03:19 PM

Thanks for the great survey! Your experience is important to us. Let us know how we can make your next visit a 5 star experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Saint Charles, MO
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Service
No problems
Recommended
Brad D. from St. Charles Hyundai responded on 11/27/2017 05:39 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor communication
When you check in and explain things to that person, they do not pass along the message to the person actually working on your car.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/24/2017 03:03 PM

Thank you for taking the time to respond to your latest service trip to our dealership. We appologize for the unresolved concern with your brake inspection. We will be in contact soon to address this for you. 

Thank you, Hyundai Service
Brad Dean

Employees worked with
BD
BRAD DEAN
MB
gravatar
MICHAEL B.
2016 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oops
Everything was just fine about the service, they just forgot to wash my car as they’d promised, which meant I had to drive back out and wait for it. They’d vacuumed it, though.
Recommended
Brad D. from St. Charles Hyundai responded on 11/24/2017 02:52 PM

Thank you for the very positive five star survey, we do apologize for the mix up on the wash and vacuum of your vehicle but are glad we could get it worked out and cleaned up for you. We will be sure to provide nothing less then a five star experience on your next service trip.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DK
gravatar
Denice K.
Foley, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees
All of the Hyundai employees are awesome!!
Recommended
Brad D. from St. Charles Hyundai responded on 11/20/2017 02:25 PM

We greatly appreciate your perfect five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine maintenance.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RA
gravatar
RITA A.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Stopped in without an appointment, told the service writer that I had limited time, he stated that he could get be in and out in my time frame. Car was completed in about 1/2 the time quoted.
Recommended
Brad D. from St. Charles Hyundai responded on 11/20/2017 02:25 PM

Thank you for the perfect five star survey on your recent service trip to our dealership. Hope to see you soon for your next routine maintenance.

Thank you, Hyundai service
Brad dean

Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Louis, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Very professional and on time.
Recommended
Brad D. from St. Charles Hyundai responded on 11/17/2017 02:50 PM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine maintenance.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JS
gravatar
John S.
O Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service
Oil change and safety inspection done quickly
Recommended
Brad D. from St. Charles Hyundai responded on 11/17/2017 02:50 PM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine maintenance.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.