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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

WK
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William K.
MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
We made a good choice to use St. Charles Hyundai
Each and every time I go to St. Charles Hyundai I continue to be impressed.
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2016 06:26 AM

thank you for the positive 5 star review, we appreciate all your business with us.
thank you

Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great customer service
The guys in the automotive department are always friendly and knowledgeable
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2016 06:26 AM

thank you for the positive 5 star review. we appreciate all your business with us. hope to see you soon again.
thank you

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
BJ
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Bruce J.
Saint Peters, MO
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I highly recommend this service department. The service technicians are attentive and respectful, and the technicians take good care of my car.
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2016 06:27 AM

thank you for the positive 5 star review. thank you for choosing us as your go to dealer, let us know if we can ever help.
thank you

Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
FW
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FLORENCE W.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service. Thank you!
I always come back to the Hyundai garage to service my car. They are great!!!
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2016 06:27 AM

thank you for the positive 5 star review. hope to see you soon.

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JK
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James K.
St. Louis, MO
2009 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ignition dock/electrical short problem
Not so great...took too long to ID & solve my service problem. Charged labor for dealer's trial/error.
Recommended
Bob R. from St. Charles Hyundai responded on 07/15/2016 06:36 AM

Thank you very much for your business,and the phone conversation to resolve your questions and concerns.your business is very important to us and look forward to your next vehicle service ! thanks again

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
DB
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DENNIS B.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attention to detail and fair pricing on service done.
Absolutely!
Recommended
Brad D. from St. Charles Hyundai responded on 07/07/2016 05:12 AM

thank you for the 5 star review, glad we can keep you happy with are service. let us know if we can ever help.
thank you

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
VB
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Victoria B.
Saint Charles, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
convenient, professional, throrough
highly recommend
Recommended
Brad D. from St. Charles Hyundai responded on 07/07/2016 05:12 AM

thank you for the positive 5 star review. we appreciate all your business.

Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kindness
Perfect
Recommended
Brad D. from St. Charles Hyundai responded on 07/06/2016 01:38 PM

thank you for the 5 star review, hope to see you soon again for scheduled maintenance.
thank you

Employees worked with
BD
BRAD DEAN
JY
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Joann Y.
Elsberry, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Get you in quick and get you out quick.
Recommended
Brad D. from St. Charles Hyundai responded on 07/06/2016 01:37 PM

thank you for the positive 5 star review. we appreciate all the business, thank you.

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just ok
I brought my car in for a routine oil change but also asked if they could wash the car. The service technician said that would not be a problem. But when I was told the car was ready, it was evident that it had not been washed. I did not say anything, as there were no technicians in the garage at the time and I also realize this is just a courtesy. But, don't say you will wash it if you aren't going to. In addition, I had a coupon for the oil service, I showed this coupon to the technician when I first got there and he said he notated it. I didn't realize until after I got home and reviewed the paperwork, that I was charged the full price for the oil change. I'm sure it was just an oversight, but as a customer who bought her car at this dealership and continues to bring it in for maintenance, I hope they do better next time.
Recommended
Brad D. from St. Charles Hyundai responded on 07/06/2016 01:37 PM

sorry for the mix up with the car wash, we would be happy to wash and vacuum your vehicle anytime during service hours. we appreciate all your business with us and hope to see you soon.
thank you

Employees worked with
BD
BRAD DEAN
JL
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Jason L.
Dardenne Prairie, MO
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
verified customerVerified Customer
Category: Service
Issue Resolution
After initial overcharge issue the Service Manager called me personally to resolve the issue and discuss steps to improve the process in future. Follow up was much appreciated and I am confident improvements will be made to enhance service in the future.
Recommended
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
easy to schedule appointment. Proximity to my residence
probably
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2016 10:01 AM

thank you for the positive review, hope to see you soon for next scheduled maintenance.

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
TM
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Thomas M.
Saint Peters, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Appointment
Great service from technicians who know my car.
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2016 10:05 AM

thank you for the positive review! we look forward to your next visit

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
O'Fallon, MO
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
Good service.
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2016 01:52 PM

thank you for the 5 star review. we appreciate the business

Employees worked with
BD
BRAD DEAN
BF
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Bradley F.
Saint Peters, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean facility and friendly people
Very fast service and friendly, courtious employees
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2016 01:52 PM

thank you for the positive 5 star review, we appreciate all your business. hope to see you soon

Employees worked with
BD
BRAD DEAN
VS
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Valerie S.
O Fallon, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
In and out with great service!
Getting car maintenance at Hyundai is so easy. Drive through, quick, quality service. It doesn't take up my whole day. I will always take my car to Hyundai service!
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2016 01:53 PM

thank you for the positive 5 star review, we greatly appreciate the return trips to st Charles Hyundai

Employees worked with
BD
BRAD DEAN
VK
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Venkata K.
Saint Louis, MO
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Expected car wash
If free car wash is added with this maintenance, it will be useful for the customers.
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/28/2016 02:01 PM

sorry for the mix up on the car wash. we will be happy to wash and vacuum your vehicle every visit, just let the service advisor know.
thank you for your business hope to see you soon.

Employees worked with
BD
BRAD DEAN
JK
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James K.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trouble shot the problem, quickly and correctly.
Great
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2016 01:52 PM

thank you for the positivre review, let us know if we can ever help!

Employees worked with
BD
BRAD DEAN
JL
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Jason L.
Dardenne Prairie, MO
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
verified customerVerified Customer
Category: Service
Issue Resolution
After initial overcharge issue the Service Manager called me personally to resolve the issue and discuss steps to improve the process in future. Follow up was much appreciated and I am confident improvements will be made to enhance service in the future.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2016
Service Type: Maintenance
Category: Service
Overcharged
We were overcharged for service. Had coupon that was not applied even after my son specifically asked if it was. Had to go back next day once I discovered issue. Service rep agreed that coupon was not applied in any way. He explained to my son that since this was paid via credit card that a refund may not be possible but service credit could be given. I then had to get involved and explain to him that if he could charge my card he could refund it as well and service credit was unacceptable. He got very defensive and led us back to the cashier to see if refund was possible. Cashier in office also seemed confused as to if refund could be made, after discussion finally it was decided they would refund difference. Service Tech should have put my son at ease and quickly own up to mistake made and let him know he would take care of it. Should of asked cashier privately if there was any issue with refund before telling us service credit might have to be given. Training issue in regards to refunds or dealer strategy to steer customers to service credit (Not really sure but it was pretty clear nobody wanted to issue a refund). Ridiculous
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/28/2016 05:46 AM

We apologize for missing your coupon and the confusion in making your refund. Thanks for talking with us about your experience. The situation could have been handled better and will be in the future. Thank You for rescoring.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
VG
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Vickie G.
Saint Louis, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and informative
great service
Recommended
Brad D. from St. Charles Hyundai responded on 06/22/2016 12:58 PM

thank you for the positive 5 star review, we appreciate all the business.
thank you

Employees worked with
BD
BRAD DEAN
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