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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
Troy, MO
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
St Charles Hyundai always provides fast service. Scheduling is simple. Everyone is friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 07/09/2019 06:00 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
State Inspection
The car paased
Recommended
Brad D. from St. Charles Hyundai responded on 07/09/2019 05:59 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
SB
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Shirley B.
Saint Peters, MO
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place
St. Charles Hyundai is a great place to purchase a car and have it serviced. Everyone is friendly and will answer any queation you have
Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2019 01:48 PM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
SJ
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Sandra J.
Wright City, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
clean, friendly and fast
quick and easy
Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2019 01:48 PM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MT
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Mark T.
Saint Peters, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional service reasonably priced
I feel like my car is getting the best possible service by professionals who are experts on working specifically on my vehicles all for a price that is competitive to anyone.
Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 06:17 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DD
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Dana D.
O Fallon, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I was quite satisfied with the service provided during my visit last week. My husband and I took our vehicles and we were in and out in a reasonable time. We had previously gone to another dealership for servicing - we did not know that we needed to ask for the complimentary car wash ahead of time. I think this service should be done automatically, or ask the customer if this is something wanted. It will not stop me from coming back, but I do think it makes for better service. All was okay with our cars - I thought that the technician would come and tell us before we had to pay - he did tell us at the window - I'll assume that since there weren't any problems, there was not a need to let us know prior to checking out (not accustomed to this).
Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 06:18 AM

Thank you for the five  star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
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Judith M.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently Great Service
Always get great service from St. Charles Hyundai from oil changes, mechanical/emission inspections to major service. The multi-point inspection they do each time alerts me to potential areas of concern, which is important in keeping my twelve year old vehicle running well.
Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 06:18 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
DK
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Denice K.
Foley, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly employees. The waiting room is comfortable and clean. Restrooms are clean also.
Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 06:19 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
FD
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Franklin D.
Saint Charles, MO
2017 Hyundai
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The greeting when entering for service.
I always feel welcomed and am confident in the services performed by your skilled technicians. I always recommend St Charles Hyundai to whomever for vehicle purchase and or services.
Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 06:19 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FP
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Fred P.
O Fallon, MO
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Job well done
Only exception is fact that Battery-‘original equipment ‘-was just replaced 1.5yr. ago. Good part is that I was allowed ‘pro-rated’ cost for another replacement Battery. Maybe Interstate brand of battery is not reliable, you think?
Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 06:19 AM

Thanks for the great survey! We appreciate your business.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
GB
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Gary B.
Saint Peters, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The mechanics in the service department are always friendly and knowledgeable in the service they provide.
Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 06:20 AM

Thanks for the great survey! We appreciate your business.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2014 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Way too long for an oil change with an appt.
won't be back
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2019 06:42 AM

Thank you for reviewing your recent service with our dealership. We are sorry for the long wait time on your service as we were experiencing a high volume of vehicles on that day. We will be in touch shortly to resolve this issue. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
HT
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Harris T.
St. Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly people
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2019 06:42 AM

Thanks for the great survey! We appreciate your business.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TJ
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Tina J.
Wentzville, MO
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ServiceSer
Fast and friendly service
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2019 06:42 AM

Thanks for the great survey! We appreciate your business.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
SH
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Sheila H.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work performance
Please read what I have written in other areas of this question report
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 05:19 AM

We do apologize for the quality of service provided at your last service appointment, We have corrected this issue and hope to see you soon for your next service appointment. 

Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JD
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John D.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No comment
Slow service today
Recommended
Brad D. from St. Charles Hyundai responded on 06/24/2019 06:58 AM

Thank you for the review on your recent service. We apologize for the long wait time. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
KM
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Kandice M.
O Fallon, MO
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai!
St. Charles Hyundai is my favorite place for my vehicle purchases and vehicles maintenance. They always get things done quickly and on time. They keep me informed of wait times and options available!
Recommended
Brad D. from St. Charles Hyundai responded on 06/24/2019 06:57 AM

Thanks for the great survey! We appreciate your business.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JA
gravatar
Joseph A.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Discussingw
I did not tell the service attendant to rotate tires that was included in coupon, plus oil additive, I believe.
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/24/2019 06:57 AM

Thank you for reviewing your recent service with our dealership, we do apologize for the coupon mix up. We will be in touch shortly to resolve this issue. 
Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
CJ
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Christine J.
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service At St. Charles Hyundai
They took great care of my daughter's car.
Recommended
Brad D. from St. Charles Hyundai responded on 06/24/2019 06:57 AM

Thanks for the great survey! We appreciate your business.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lie
They mess up they don't owe up to it !! They make up things!
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/19/2019 01:51 PM

We apologize for the mix up on your synthetic oil change. Feel free to give us a call anytime and we can correct the issue for you. Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
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