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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

RG
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Ralph G.
Weldon Spring, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sue G
the people were all Courtice, the time they said it would take was pretty much on the money.
Recommended
Brad D. from St. Charles Hyundai responded on 01/21/2019 11:41 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
SB
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Shannon B.
Saint Louis, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is fast and complete
St. Charles Hyundai always provides fast and complete service. I only take my Hyundai here for service because I know it will be done right. The employees are also a pleasure to do business with.
Recommended
Brad D. from St. Charles Hyundai responded on 01/18/2019 02:23 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MO
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Michael O.
Saint Louis, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ur people and timliness getting in and out.
good brand, good service, good people
Recommended
Brad D. from St. Charles Hyundai responded on 01/18/2019 02:23 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BW
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Byron W.
Florissant, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trusted mechanics
What I love most about Hyundai mechanics they show you the part that needs replacing and will only replace what is necessary
Recommended
Brad D. from St. Charles Hyundai responded on 01/16/2019 07:22 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ver slow service.
Two and 1/2 hours for a simple oil change was unsatisfactory.
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/16/2019 07:22 AM

We apologize for the long wait on your recent service with our dealership. Unfortunately we were experiencing a high volume of vehicles at that time and doing our best to keep them moving. We will be in touch with you shortly about your recent service. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DC
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Dennis C.
Saint Peters, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service for a very reasonable price.
We needed a directional signal light replaced, we drove into the service department without an appointment. Our service advisor Brad Dean got our light replaced while we waited for a fair price. He is our go to guy when we need service for our Hyundai's.
Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2019 07:10 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2hr oil change
Had an appointment, definitely took longer than it should have.
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2019 12:48 PM

We apologize for the long wait on your recent service with our dealership. Unfortunately we were experiencing a high volume of vehicles at that time and doling our best to keep them moving. We will be in touch with you shortly about your recent service. 

Thank you. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, quick service.
Great job as always!
Recommended
Brad D. from St. Charles Hyundai responded on 01/14/2019 11:26 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly and fast!
Had a fluid change out and they fixed a recall. Offered me a service car but gave them a time to be ready by and they were 30 minutes ahead of that.
Recommended
Brad D. from St. Charles Hyundai responded on 01/14/2019 11:26 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
PW
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Patricia W.
Maryland Heights, MO
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
This is a honest dealership
Always get excellent service here. I have had my car serviced here since I bought it in 2012. In fact this is the third Santa Fe I have purchased from St.Charles Hyundai. They are great!
Recommended
Brad D. from St. Charles Hyundai responded on 01/14/2019 11:25 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JT
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John T.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, efficient
From the moment I call the Hyundai service department, I am treated with professionalism, and treated nice from the moment I drop off my car, wait in the clean service area, pay my bill, and leave. I will NEVER take my car anywhere else. Very happy with the overall service.
Thank you.
Ps....I love my car
Recommended
Brad D. from St. Charles Hyundai responded on 01/14/2019 11:25 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleased with service
Our oil change was done in a timely manner. I asked for a car wash and they did that and even vacuumed, so I was very pleased with that.
Recommended
Brad D. from St. Charles Hyundai responded on 01/14/2019 11:25 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DS
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David S.
O'Fallon, MO
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Our only dealership!
We have purchased well over a dozen cars from St. Charles Hyundai. Service is second to none, and they take excellent care of us!
Recommended
Brad D. from St. Charles Hyundai responded on 01/14/2019 11:25 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reassuring Service
My visit was two fold:
Needed safety & emissions, due by end of January ;
Over holiday weekend two lites came on, shortly leaving a family gathering approx 11pm; I was 30/40 miles away from home
I was scared & nervous, stopped at open filling station & check tires & check to see what light was out.
Called service dept in AM, they got me in ASAP & treated me respectfully & kept me calm ?kudos to Jay Brown & his team - THANK YOU, so thrilled I bought my car from your location! ?
Recommended
Brad D. from St. Charles Hyundai responded on 01/09/2019 05:00 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
CH
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Carla H.
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Pleasant experience
Staff was friendly and very efficient. Appointment was at 10:00 for an oil change and recall, I was back on the road by 11:00.
Recommended
Brad D. from St. Charles Hyundai responded on 01/07/2019 02:55 PM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KC
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Kathryn C.
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and beyond service.
Always thorough but quick!service. Offer loaner if have to keep car longer.
Recommended
Brad D. from St. Charles Hyundai responded on 01/07/2019 02:54 PM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DW
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Douglas W.
Saint Peters, MO
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy customer
Service department works for the best interest of my vehicle and my satisfaction.
Recommended
Brad D. from St. Charles Hyundai responded on 01/07/2019 02:54 PM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DC
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Dale C.
Foley, AL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great
Recommended
Brad D. from St. Charles Hyundai responded on 01/07/2019 02:54 PM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
FP
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Fatima P.
Saint Charles, MO
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was great
Service was great it was just not completed in a timely manner as usual. And it was understandable being the day after Christmas but I would have liked to be updated while waiting.
Recommended
Brad D. from St. Charles Hyundai responded on 01/02/2019 05:43 AM

Thank you for the great review on your recent service with our dealership. We do apologize for the long wait time on your service and hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Louis, MO
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service.
I won't take my card anywhere else.
Recommended
Brad D. from St. Charles Hyundai responded on 01/02/2019 05:42 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
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