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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great job
Recommended
Brad D. from St. Charles Hyundai responded on 06/09/2020 03:12 PM

Thank you for the great five star survey, We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Brad Dean is my service guy. He is very friendly and helpful. I always try to work with him. Though the others are friendly too. I bring cookies for the guys to snack on to show my appreciation.
Recommended
Brad D. from St. Charles Hyundai responded on 05/01/2020 05:18 AM

Thank you for the great five star survey! We applicate your business and the cookies! Hope to see you soon. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
AE
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Arthur E.
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
St. Charles Hyundai Exceptonal
I recently needed an oil change and emissions check. I also wanted a few things checked. I had an appointment. Everything went smooth as glass. Check in service completed expeditiously, and car sanitized and returned in a clock work manner. Could not have been better. I always recommend the people here efficient and honest.
Recommended
Brad D. from St. Charles Hyundai responded on 05/01/2020 05:18 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
AM
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Archie M.
Bridgeton, MO
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do better
For my car to be hit while being serviced, I feel like nothing significant was done outside of just fixing the dent. My car came back with a dirty steering wheel, dirt on the seats and dirty paper mat
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/27/2020 06:23 AM

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
RL
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Rita L.
O'Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lack of communication
I asked to have my car washed and this didn't happen.
I asked if there were any discounts for health care workers and no response. Apparently there are.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/27/2020 06:21 AM

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
SB
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Stephen B.
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality service team.
On time and knowledegable service team.
Recommended
Brad D. from St. Charles Hyundai responded on 04/20/2020 06:25 AM

Thank you for the great five star survey! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
JN
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Jason N.
Saint Peters, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Always greeted professionally, everything is always explained well, always get in and out in a good time.
Recommended
Brad D. from St. Charles Hyundai responded on 04/20/2020 06:25 AM

Thank you for the great five star survey! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JW
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James W.
Millstadt, IL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient & fast
Great experience buying the car & having it serviced for the first time. Only negative thing is that it’s about an hour away for us.
Recommended
Brad D. from St. Charles Hyundai responded on 04/15/2020 06:06 AM

Thank you for the great five star survey. We hope to see you soon for your next routine maintenance. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
LK
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Leslie K.
Wentzville, MO
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Service was done quickly and staff are friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 04/14/2020 04:59 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MB
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Michael B.
Weldon Spring, MO
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
verified customerVerified Customer
Category: Service
Favorably resolved issues.
Service Manager favorably resolved matters.
Recommended
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
MB
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Michael B.
Weldon Spring, MO
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
verified customerVerified Customer
Category: Service
Favorably resolved issues.
Service Manager favorably resolved matters.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/10/2020
Service Type: Maintenance
Category: Service
Poor communication.
May recommend to others. Not sure.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/10/2020 11:52 AM

Thank you for the survey on your recent service and thank you for taking the time to talk about the recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
SW
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Sharon W.
Bridgeton, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The staff and service at St. Charles Hyundai are fantastic!! Scheduling was so easy.
Recommended
Brad D. from St. Charles Hyundai responded on 04/09/2020 11:43 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
CM
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Craig M.
Lake Saint Louis, MO
2013 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customerVerified Customer
Category: Service
Service writer
At my age (dont even ask, LOL) i have owned a lot of cars and dealt with a lot of service writers . Brad is without a doubt the most conscientious and professional i have ever met. He always listens well and even asks a few questions if he fells he needs to. After the service he verbally explains the recommendations in detail. Give that guy a RAISE !
Not Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
CM
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Craig M.
Lake Saint Louis, MO
2013 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customerVerified Customer
Category: Service
Service writer
At my age (dont even ask, LOL) i have owned a lot of cars and dealt with a lot of service writers . Brad is without a doubt the most conscientious and professional i have ever met. He always listens well and even asks a few questions if he fells he needs to. After the service he verbally explains the recommendations in detail. Give that guy a RAISE !
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2020
Service Type: Maintenance
Category: Service
car washing
I asked to wash my car after service, this was NOT done. It needed a wash badly. How could they miss it?
Recommended
Brad D. from St. Charles Hyundai responded on 04/09/2020 10:33 AM

Thank you for the survey on your recent service. We apologize for the missed wash on your vehicle, We will be in touch very shortly. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
TS
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Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I always get awesome service when I take my car in for service. Everyone is always friendly and ready to help
Recommended
Brad D. from St. Charles Hyundai responded on 04/07/2020 11:38 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
Verified Customer
O'Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Return customer
Most always great service.
Recommended
Brad D. from St. Charles Hyundai responded on 04/07/2020 04:52 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Saint Charles, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
The staff is very helpful.
Recommended
Brad D. from St. Charles Hyundai responded on 04/02/2020 09:03 AM

Thank you for the great five star survey! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
DR
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David R.
Saint Louis, MO
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Better customer care
Better customer care
Recommended
Brad D. from St. Charles Hyundai responded on 03/31/2020 01:35 PM

Thank you for taking the time to talk. we hope to see you soon 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MZ
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Michelle Z.
Saint Peters, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Serice Team
Great team and always a fantastic experience!
Recommended
Brad D. from St. Charles Hyundai responded on 03/31/2020 11:13 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
SB
gravatar
Sheila B.
St. Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
They have a friendly and caring staff thank you for all your hardwork.
Recommended
Brad D. from St. Charles Hyundai responded on 03/30/2020 12:56 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
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