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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

PS
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Paul S.
O Fallon, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ecellent Service
Courteous, professsional service on time and a job well done.
Recommended
Brad D. from St. Charles Hyundai responded on 03/06/2019 05:47 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Lake Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Usually the best service.. the last visit took 2 hours for an oil change and routine service.
Overall with add on filter change cost plus labor was too expensive. I have bought 4 cars and expected better service for a repeat customer.
Recommended
Brad D. from St. Charles Hyundai responded on 03/06/2019 05:47 AM

We do apologize for the long wait on your recent services with our dealership. We will be in touch shortly regarding those services. Thank you for the review on your visits to our dealership. 


Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JF
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Josh F.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always fast and Friendly!
Always fast and Friendly!
Recommended
Brad D. from St. Charles Hyundai responded on 03/05/2019 06:16 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JC
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Jeffrey C.
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great service as always
Recommended
Brad D. from St. Charles Hyundai responded on 03/05/2019 06:16 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Wentzville, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Awesome service. Easy to get appointment, quick quality service. You’ll love them!
Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:44 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MH
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Melissa H.
Saint Charles, MO
2012 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
I would write my last two visits with you and zero out of 10
Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

We do apologize for your recent services that have been done with our express department, We will be in touch shortly regarding this matter. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DC
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David C.
O Fallon, MO
2018 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
why didn't you install the valve cap??
asked for a simple task, install valve cap they didn't... why what's so hard about putting a valve cap on...
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

We apologize for the missing valve stem cap on your vehicle, we will be in touch shortly regarding this recent service. 

Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JM
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Jeffrey M.
Saint Charles, MO
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Service was great as usual.
Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MH
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Mikey H.
Chesterfield, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly efficient
Very friendly, efficient and knowledgeable. I liked them
Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
St. Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very helpful
Good communication, helpful, appreciated the loaner car while mine was being worked on.
Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Service & great people
Every time I go there I am treated like a king. The people in the service area are great. The facility is always clean and it makes you like you are a valued customer. I will keep going there as long as I own a Hyundai product.
Recommended
Brad D. from St. Charles Hyundai responded on 02/28/2019 12:20 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
GP
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Gary P.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Experience
Every person I came in contact with was happy and respectful.
Recommended
Brad D. from St. Charles Hyundai responded on 02/28/2019 12:20 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
TS
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Thomas S.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Tom S
Excellent sales and service team. Professional operation. Customer friendly attitude. Comfortable surrounding. Great cars.
Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2019 08:40 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
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Verified Customer
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Did Not Wash or Vacuum as requested
The service on my car was very good as usual; however, I asked for them to wash and vacuum my car and it was written down and that was not done. This is the second time this has happened so I was a little disappointed when I picked it up. Other than that, call was very good.
Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2019 08:40 AM

Thank you for the review on your recent service. We hope to see you soon and will make sure your vehicle is washed and vacuumed! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mediocrity
The Service folks are unable to fix a shifting issue with the transmission.

They also forget to perform all the services that I requested to be performed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2019 08:40 AM

Thank you for the review on your recent service with our dealership, We do apologize for the mix up with the tire rotation and we would be happy to take care of that for you at anytime we are open. We will be sure to reach out to you very shortly regarding this matter. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
GP
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George P.
O Fallon, MO
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home.
Same as previous answer.
Recommended
Brad D. from St. Charles Hyundai responded on 02/25/2019 05:01 AM

Thank you for the review on your recent service. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
.
I took my car in and had them change the oil. They decided to rotate the tires and put on the paperwork that I requested it. I did not. Then they tell me my back breaks needed to be changed. My fiancé and his mechanic buddy went out to change them to find out it was the FRONT breaks that needed it. The back ones were just fine. The customer service was awesome! But just those issues was the only problem I had. I will be going back cuz I prefer the dealer change my oil other than somewhere else.
Recommended
Brad D. from St. Charles Hyundai responded on 02/25/2019 05:01 AM

Thank you for the great review on your recent service with our dealership. We do apologize for any mix ups on the recommended service on your vehicle and will make sure this will not happen on future visits.Thank you for your continued service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
KO
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Kevin O.
Wentzville, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and reasonable priced
Great fast service on oil change and fixed leaking tire.
Recommended
Brad D. from St. Charles Hyundai responded on 02/25/2019 05:00 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JG
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Jerrold G.
Weldon Spring, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Brad in service dept was polite, very helpful, and followed up with service shop to make sure my issue was take care of in a timely manner. Both the mechanic and Brad were definitely on their J.O.B.!!! While my car was being serviced, I discussed the potential for a lease on a new Santa Fe for my wife.
Recommended
Brad D. from St. Charles Hyundai responded on 02/22/2019 02:48 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
DM
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Donald M.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast & friendly service
Always met with a smile & quick service every visit
Recommended
Brad D. from St. Charles Hyundai responded on 02/22/2019 02:48 PM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
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