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SureCritic / Hyundai Dealer / St. Charles Hyundai / BOB RECK
BR

BOB RECK

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(443 reviews)
76

Reviews of BOB RECK

SR
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Sharon R.
Saint Charles, MO
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warrenty and how they treat their customers is awesome. Not trying to rip you off.
Took my mom's car in for a recall and had some other things checked and they checked at no charge and found only minor issue of just regular maintenance to be done. Cost reasonable and the folks who work there are awesome!!
Recommended
Bob R. from St. Charles Hyundai responded on 07/24/2018 05:17 AM

Thanks for the great review,we appreciate your business and look forward to your next service with us ! thanks again !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
JD
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John D.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Your Service
Fantastic Service. Your people are the best.
Recommended
Bob R. from St. Charles Hyundai responded on 07/17/2018 12:42 PM

Thanks for the awsome review ! we appreciate your business ! thank you !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
DP
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Diane P.
Florissant, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Getting remote car starter, loaner vehicle was ready when I arrived! Love St. Charles Automotive service representatives.
Recommended
Bob R. from St. Charles Hyundai responded on 07/17/2018 12:42 PM

Thanks for the perfect 5 star review ! we appreciate your long term business with us ! thank you .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
Verified Customer
Saint Charles, MO
2008 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I received prompt attention.
Very pleased with the overall experience.
Recommended
Bob R. from St. Charles Hyundai responded on 07/16/2018 05:56 AM

Thank you for your time to complete this survey,and we greatly appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JC
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John C.
Saint Louis, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All employees are helpful.
Always professional run.
Recommended
Bob R. from St. Charles Hyundai responded on 07/13/2018 11:30 AM

Thanks for the positive review ! your continued service with us is greatly appreciated ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
TS
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Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
These gentlemen are always courteous with their customers. I will always service my vehicle here.
Recommended
Bob R. from St. Charles Hyundai responded on 07/11/2018 04:57 AM

Thanks for the great review ! also thank you for our long term relationship,i greatly appreciate it !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Dardenne Prairie, MO
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repeat Customer
Been coming here for service 14 years. Amything done elsewhere on my car can be counted on one hand. Always been fair and provides quality service and recognizes me as a loyal valued customer.
Recommended
Bob R. from St. Charles Hyundai responded on 07/09/2018 04:49 AM

Thanks for the positive review ! and yes we do greatly appreciate your business and long time history with us ! thank you !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
RA
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Ross A.
O Fallon, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
St Charles Hyundai
Bob Reck makes repairs easy on your vehicle. He is extremely helpful and a pleasure to work with. Most of all I trust what he tells me that is most important.
Recommended
Bob R. from St. Charles Hyundai responded on 07/05/2018 05:08 AM

Thanks for the great review ! and i appreciate our long term relationship with your family !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
JP
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Jeffery P.
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Bob at St. Charles Hyundai is fantastic!
The service department at St. Charles Hyundai is always excellent! Especially Bob! He always takes car of our vehicle and we never have to worry about the service. He's very friendly, knowledgeable, patient and explains everything.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/03/2018 02:00 PM

Thank You for the glowing review of our service department and Bob. We appreciate your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Better communication is needed
Did not call me back regarding scheduling a time for drop off. I had to call back to get my car in when I had left a message
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/03/2018 02:09 PM

Thank you for your feedback about your service experience. Communication is an important part of the service process and I'm sorry there was a breakdown in yours. We are always trying to improve our process and your input will be used to make your next visit a much better experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
AV
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Amy V.
Wentzville, MO
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are clean, efficient and friendly
Rolled in a little early but was checked in right away. Service requirements determined and performed within expected timeframe.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/02/2018 10:47 AM

Thanks for the fantastic feedback, We look forward to your next visit!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
JL
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Joseph L.
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean, effecient, fast and the service people are polite!
People I interacted with me through the repair cycle, however, I’m not sure problem was repaired.
Recommended
Bob R. from St. Charles Hyundai responded on 06/25/2018 12:53 PM

Thank you for the positive review ! we appreciate your business ! if you have any concerns on the repair not being 100 % please let us know,we are here for you ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
PF
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Patricia F.
Saint Peters, MO
2009 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service dept
service dept made my last visit a joy! All are very polite and helpful
Recommended
Bob R. from St. Charles Hyundai responded on 06/25/2018 05:32 AM

Thanks for the great review ! your business is greatly appreciated !thank you !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
Verified Customer
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
EXTENDED WARRANY but mileage limitation
Overall, we had a stellar visit to the dealer but I was disappointed to learn that a warrantee we were told about actually had a mileage limitation. So after the initial diagnostic we were told it would be a few hundred dollars but kudos to the service manager who gave us a bit of a discount because of the miss information received initially!
Recommended
Bob R. from St. Charles Hyundai responded on 06/25/2018 05:32 AM

Thanks for service with us it is greatly appreciated ! we will always give you the best service and quality repiars each visit ..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Very friendly and the work was done faster than I expected.
Recommended
Bob R. from St. Charles Hyundai responded on 06/22/2018 01:16 PM

Thanks for the amazing survey,we value your time and business done with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
SJ
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Shirley J.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recent service visit
Everyone , from the person answering the phone , the service people and sales people are always friendly and genuinely interested in making the service visit a pleasant experience.
Recommended
Bob R. from St. Charles Hyundai responded on 06/13/2018 09:21 AM

Thanks for the excellant survey ! we are happy to always make each visit and pleasant as possible.we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
DG
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Donald G.
Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
They do a great job.
Friendly staff.
Recommended
Bob R. from St. Charles Hyundai responded on 06/11/2018 04:57 AM

Thanks for the great review,we greatly appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
SS
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Sri S.
Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sonata service
Overall average
Not Recommended
Bob R. from St. Charles Hyundai responded on 06/11/2018 04:56 AM

Thank you for your business ,we greatly appreciate you ! please let me know how i can make your next service visit a 5 star
experience ,thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service
Service was completed in a timely manner
Recommended
Bob R. from St. Charles Hyundai responded on 06/07/2018 02:17 PM

Thanks for your time to give us a review on your last service.we are always here to make your service visits as quick as possible and done right in a timely manner ! let me know how we can give you a 5 star experience next time with us ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
JM
gravatar
Joseph M.
Saint Peters, MO
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Employees
Excellent Dealership
Recommended
Bob R. from St. Charles Hyundai responded on 06/06/2018 07:17 AM

Thanks for the excellent survey! Your business with us greatly appreciated!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
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