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SureCritic / Hyundai Dealer / St. Charles Hyundai / BOB RECK
BR

BOB RECK

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(443 reviews)
76

Reviews of BOB RECK

AH
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Anne H.
Saint Charles, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice waiting area too
Very nice
Recommended
Bob R. from St. Charles Hyundai responded on 09/22/2017 05:19 AM

Thank you very much for your business ! and your time to complete the survey !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
PF
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Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Left Hand doesn't know what the Right Hand is doing.........
Brought the car in for a taillight replacement on the drivers side. Passenger side lights were working OK. When car was done - Mr. Reck told me that the light bulb assembly on the driver's side was completely melted & that someone put the wrong size bulb in there causing it to melt? Hello no one touches that car but the St. Charles Dealership! I mentioned that to him & he told me that "yeah I checked your file & didn't see where they had replaced any bulbs." He said that light assembly would need replacing - the part would need to be ordered & that would take a few days to get it & they would call me when it came in. Bob Reck also told me that the cost for the parts & labor for the assembly would be $200. Then he said they checked the passenger side of the car & that side was OK - but they replaced the bulbs on that side to be "safe,." The replacement of the"good/working" bulbs was a total of $29.70. So I left the dealership with out the working tail light & paid for new lights on the passenger side of the car! How stupid I must look to those boys! When i asked him what should I tell the police if I get stopped for no break light & the genius told me - just show him your paperwork that you're waiting for a part. That was on 8-11-17 and to this date - no one from the dealership has called me about the replacement part....I know that they have both my home & cell number - still no calls. I really enjoy the Sonata but this time of year everyone is looking to sell me a newer car & quite honestly - I'll probably start looking at them there's more to a car than just the car - Service - GOOD SERVICE is most important! Unfortunately good service there is difficult to get...
Not Recommended
Bob R. from St. Charles Hyundai responded on 09/13/2017 10:52 AM

Thank you for your time filling out survey ! your business is greatly appreciated ! per our phone conversation the part is here for you and iam happy to work around your schedule to get repair done at your convience !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
TS
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THOMAS S.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency and timely.
Work is always done timely and in a professional manner. Service department is excellant.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/06/2017 05:49 AM

Thanks for the great survey! You've been our customer for a long time and we appreciate that very much.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Saint Charles, MO
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
Did a terrific job on changing oil
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/06/2017 05:47 AM

Thanks for taking advantage of our Express Service team and the great survey!!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
Verified Customer
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FAST!!
Fast service.
Recommended
Bob R. from St. Charles Hyundai responded on 09/05/2017 11:49 AM

Thank you for your review your business is greatly appreciated.we will always make sure your maintance needs are adressed each visit to maintain your vehicle thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
TB
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Tamara B.
Saint Louis, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, honest, efficient
Friendly, honest , efficient
Recommended
Bob R. from St. Charles Hyundai responded on 08/31/2017 09:52 AM

Thanks again for your continued service with us ! your business is important to us and greatly appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
GS
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Gary S.
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast & Efficient
Quick service and Hyundai priced match another Hyundai dealer for my oil change. I liked that!
Recommended
Bob R. from St. Charles Hyundai responded on 08/31/2017 05:07 AM

Thank you for your business ! if there is anythung we need to improve on to make your next service a 5 star experience ,please let us know thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
Verified Customer
Saint Peters, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast convenient service!
I've come here twice now for routine service and the service team has been nothing but pleasant to work with! They are quick with their quality work as well. I definitely don't dread taking my car in for work.
Recommended
Bob R. from St. Charles Hyundai responded on 08/29/2017 03:13 PM

Thanks very much for the positive review,we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JP
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Joyce P.
Granite City, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
H e l p
Never to busy to help you and get you on your way
Recommended
Bob R. from St. Charles Hyundai responded on 08/29/2017 03:13 PM

Thanks as always for your business ! and we are always here for you !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
Verified Customer
O Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2015 genesis 45,000 mile service
Arrived and was greeted quickly and professionally by Bob from the service area. He explained what was to be done to my vehicle during my visit. after approximately 50 minutes, work was completed and Bob took time to explain to me what was performed to my car.
Recommended
Bob R. from St. Charles Hyundai responded on 08/29/2017 03:13 PM

Thanks for the great review ! and thanks again for your continued service with us ! see you next service !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
RS
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Raymond S.
O Fallon, MO
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The quality of service and people was excellent.
Not totally satisfied as they not sure where the problem is as there were no codes. They did the best they could under the circumstances.
Recommended
Bob R. from St. Charles Hyundai responded on 08/29/2017 05:29 AM

Thank you for the positive review,we are always here for you if there are any other concerns !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
Efficient service.
Recommended
Bob R. from St. Charles Hyundai responded on 08/28/2017 06:00 AM

Thank you for the great review !your business is always appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
CM
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Clinton M.
Lake Saint Louis, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service for recall and maintenance items
Work was done timely and as needed for recall items
Recommended
Bob R. from St. Charles Hyundai responded on 08/25/2017 05:06 AM

Thank you for your business !and your time to complete the survey !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
CR
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Cheryl R.
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It is convenient, clean, and with a selected support staff who makes one feel like a team member as well.
Have owned 3 new Hyundai's and would recommend this vehicle to everyone.
Recommended
Bob R. from St. Charles Hyundai responded on 08/25/2017 05:06 AM

Thanks again for your continued service with us ! you are greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
review
fast service.
Recommended
Bob R. from St. Charles Hyundai responded on 08/24/2017 02:10 PM

Thank you for your continued service with us ! your business is greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
VV
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Virginia V.
Lonedell, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff
Wonderful service!
Recommended
Bob R. from St. Charles Hyundai responded on 08/22/2017 02:43 PM

Thank you for the great review ,we look forward to your next service visit with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
RG
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Ryan G.
Maryland Heights, MO
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lack of above and beyond service, but overall satisfied
Average service was performed. I brought my car in for a recall and requested a rental in which was provided and I was in and out when checking the car in. It was also completed in a timely manner. The only thing I was disappointed in is the lack of above and beyond service. Most dealerships wash and vacuum after each service and I was unpleasantly surprised not to have had mine done upon return. I then had to wait 30 minutes for it to be completed.
Not Recommended
Bob R. from St. Charles Hyundai responded on 08/22/2017 05:11 AM

Thank you for your time and review ! i have noted your account to have courtesy wash and vacumn done on each future visit.i do apologize for the oversight and greatly appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
60,000 miles major maintaince
Friendly staff providing excellent service
Recommended
Bob R. from St. Charles Hyundai responded on 08/21/2017 06:23 AM

Thank you for your positive review,your business is always appreciaated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
RS
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Ronald S.
Saint Louis, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I have been using your service department since we bought our first 2002 Sanota and our grand daughters are still driving it.
My wife and I live 17 miles from your dealership and still drive to you because of your service department. They bend over backwards to get things done correctly.
Recommended
Bob R. from St. Charles Hyundai responded on 08/21/2017 06:23 AM

Thanks again for your continued service with us ,it is always a pleasure !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JW
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John W.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall visit
They did a good job. I have another place that is closer and does just as good a job.
Recommended
Bob R. from St. Charles Hyundai responded on 08/21/2017 06:22 AM

Thank you for your business ,it is always appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
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