BR

BOB RECK

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(443 reviews)
76

RS
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Ronald S.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service department
We are always warmly welcomed when we go to St. Charles Hyundai for service on our cars. We appreciate their honesty and great service. We've purchased three cars from this dealership and have been pleased every time with their service department since our first purchase in 2002.
Recommended
Bob R. from St. Charles Hyundai responded on 10/05/2018 07:32 AM

Thanks for the great review,and as always we appreciate your continued service with us ! thank you.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

DC
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Dale C.
Foley, AL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendliness
From the time I walked in the door till I left was a fabulous experience!!! It was so nice to go to a business and feel that they really cared!!! All the work was performed very quickly!!
Recommended
Bob R. from St. Charles Hyundai responded on 09/19/2018 05:06 AM

Thank you for the great review ! we do greatly appreciate your business,and look forward to your next service with us .thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

BB
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Barbara B.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean and friendly but not informative
The car was brought in for a software recall. We waited for for the car to be serviced. It only took about 30 minutes.

When asked what the issues were for the recall they could not elaborate. The only difference that I have discerned is a minor difference on the backup camera display.
Recommended
Bob R. from St. Charles Hyundai responded on 09/14/2018 09:49 AM

Thank you for the positive review! We appreciate your business done with us! Thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

JC
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Jennifer C.
Troy, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service was excellent
Customer service was excellent. Fast friendly service and professional. When I arrived, someone was ready and waiting for me. They listened to concerns, got car in quickly, and fixed what I wanted done quickly. Exactly as I expect somewhere to be.
Recommended
Bob R. from St. Charles Hyundai responded on 09/14/2018 05:10 AM

Thanks for the great 5 star review,we will be happy to provide this level of service each and every time.and look forward to your next routine service with us.thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

GK
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Greg K.
O Fallon, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
A Day Early
I showed up one day early for my appointment and was graciously added to the schedule and worked in. Also got a non scheduled oil change and was in an out in great time! Great job!!
Recommended
Bob R. from St. Charles Hyundai responded on 09/12/2018 05:05 AM

Thank you for the positive review ! we greatly appreciate your business ! let me know what we can do to make your next service visit with us a 5 star experience,thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

JH
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James H.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai great
Bob, in service is great at customer service. So nice
Recommended
Bob R. from St. Charles Hyundai responded on 09/12/2018 05:04 AM

Thanks for the great 5 star review ,its always a pleasure seeing you guys and keeping your cars top notch.see you next time,thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

Verified Customer
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and easy to do.
Repair was done on time.
Recommended
Bob R. from St. Charles Hyundai responded on 09/04/2018 01:50 PM

Thanks for the great review! We look forward to your next service with us. Thank you.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

CS
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Christa S.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, fast, and professional
Service appointment was on schedule and completed in the specified time. Service department very friendly.
Recommended
Bob R. from St. Charles Hyundai responded on 09/04/2018 07:56 AM

Thank you for the positive review! We appreciate your business! Thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

Verified Customer
St. Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good customer service
Every service I have received has been timely and their customer service is great
Recommended
Bob R. from St. Charles Hyundai responded on 08/31/2018 04:55 AM

Thanks for your amazing review ! we are glad to provide you with great service each and every time,thanks for your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

HS
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Harpreet S.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great price and service
If you have a coupon price is great with a free car wash.
Staff is courteous
Recommended
Bob R. from St. Charles Hyundai responded on 08/29/2018 08:58 AM

Thanks for the great review ! we greatly appreciate all your business done with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

Verified Customer
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I was able to get my car in very fast. The service advisors and cashiers were kind and made sure I had all questions answered. I did not feel rushed- that’s a good thing!
Recommended
Bob R. from St. Charles Hyundai responded on 08/28/2018 05:10 AM

Thank you for the great 5 star review ! we appreciate your business ! thanks .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

TB
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Tammy B.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service is #1
I cannot say enough about the service department!!! The team goes above and beyond the call of duty to make you happy. I have over the years went to other places whether it be for a vehicle or to have a vehicle worked on. No place compares!!!!
Not Recommended
Bob R. from St. Charles Hyundai responded on 08/27/2018 05:19 AM

Thanks for the great survey ! we look forward to many more years of great service for you and your vehicle ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

GS
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Gina S.
O Fallon, MO
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I always get great service and they are awesome to work with!!!
Recommended
Bob R. from St. Charles Hyundai responded on 08/13/2018 01:08 PM

Thanks for the amazing review! we are happy to give you great service each and every time ! see ya next time,thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

AE
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Arthur E.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
St. Charles Hyundai Outstanding service for your car.
Great honest evaluation.
Service on time.
Service done right the first time.
Car clean on return.
All personnel helpful, knowledgeable, and friendly.
Recommended
Bob R. from St. Charles Hyundai responded on 08/11/2018 11:10 AM

Thanks for the amazing comments! We appreciate your business,and look forward to helping you again! Thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

Verified Customer
Saint Peters, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Emissions Inspection
A little breakdown in communication, but otherwise service was as promised.
Recommended
Bob R. from St. Charles Hyundai responded on 08/07/2018 01:36 PM

Thank you for your time to complete survey! Your time and business is greatly appreciated! As per our conversation you can bring your car back after about 60 miles to have inspection performed, let me know how else I can help, thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

NS
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Nancy S.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service team seems to make a sincere effort to identify and resolve reported problems
Service team seems to make a sincere effort to identify and resolve reported problems. They are courteous and do not address the customer in a condescending manner.
Recommended
Bob R. from St. Charles Hyundai responded on 08/06/2018 11:15 AM

Thanks for the amazing review ! we are always here for you ! i look forward to your next service with us ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

Verified Customer
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Front end Alignment
Did as I asked and did it well.
Recommended
Bob R. from St. Charles Hyundai responded on 08/06/2018 11:15 AM

Thanks for the great survey ! we look forward to your next service with us ! ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

NA
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Nikki A.
O'Fallon, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
The crew at this location was very very friendly. They were also very quick and I didn’t have to wait long at all. I did have a coupon for an oil change that included an exterior wash, but unfortunately they skipped the wash and my car was returned in the same condition. I was disappointed about this but it was still a good value nonetheless.
Recommended
Bob R. from St. Charles Hyundai responded on 08/01/2018 05:00 AM

Thanks for positive review,we greatly appoligize for not getting the wash don for you on that service,i have noted your account to get washed each and every visit as a courtesy for your business,hopefully your next service will be a 5 star experience,thanks !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

BF
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Bradley F.
Saint Peters, MO
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Employees are extremely friendly and helpful.
All of the employees are extremely friendly, courteous, and helpful.
Recommended
Bob R. from St. Charles Hyundai responded on 07/27/2018 02:16 PM

Thanks for great review ! we look forward to your next service with us ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

RK
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Russell K.
Florissant, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
Bob R. from St. Charles Hyundai responded on 07/24/2018 05:17 AM

Thank you for your business and your time to complete the survey ! see you next time ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
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