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Bryan Murillo

Service Writer/Manager
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(122 reviews)
94

JG
JEFF G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2024
verified customerVerified Customer
10
Work done quickly and on time
Best customer service in the game. Very honest about pricing, timing.
Owner from Midtown Auto Repair- Goodyear responded on 10/11/2024 09:36 AM

It's great to hear that you think our customer service is top-notch! We aim to keep things as transparent as a freshly washed windshield, so we're pleased to know you appreciated our honesty about pricing and timing. Your satisfaction fuels our drive to keep improving. Here’s to smooth rides ahead!


AP
ARTHUR P.
Joliet, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2024
verified customerVerified Customer
7
Respectful, Cordial Service
My car's rear wheel fell to the side and was towed to Midtown Auto. The diagnosis was explained well enough for me to understand/ trust the work recommended to repair the vehicle. Brian, the clerk that I communicated with, was very respectful, seemingly straightforward, and friendly. He made the effort to find quality used parts to save me an already expensive job. Extra work to round off the complete rear end replacement was recommended and completed for no extra charge. The sacrifice I endured was much time to get the job done since reaching out for parts took awhile to be packaged and sent to the shop from out of state. I live nearly an hour away from the shop but will consider returning to them for service as a result of the satisfaction I received.
Owner from Midtown Auto Repair- Goodyear responded on 10/06/2024 09:36 AM

It's great to hear that your experience at Midtown Auto Repair was mostly positive, despite the unexpected trip to tow your car. We're all about making vehicular hiccups a little less bumpy. Brian truly knows how to balance professionalism with a friendly touch while ensuring the process makes sense to you. Finding quality used parts is like treasure hunting, and we're glad he went the extra mile to help reduce the impact on your wallet.We totally understand that waiting for parts can feel like watching paint dry, especially when you're an hour away. But hey, every minute was worth it if it meant getting your car back in shape! Your consideration to come back for future services is greatly appreciated. We'll be ready whenever your vehicle decides it needs a little TLC again.


CG
COREY G.
Lake Bluff, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
9
Very helpful
The team at midtown auto repair was very responsive and helpful when I pulled up to the shop with a flat tire.
Owner from Midtown Auto Repair- Goodyear responded on 10/04/2024 09:37 AM

We're glad to hear that you had a smooth experience with us, especially in a flat tire situation that can certainly be stressful. It’s our goal to help keep you rolling—after all, who needs a spare sitting in the trunk when you can have a speedy fix from a crew that’s always ready to lend a hand? Your kind words about our responsiveness are greatly appreciated!


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BROC C.
Chicago, IL
Honda *PILOT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Awesome and honest
The guys here are great. They give you an honest opinion and provide a variety of options.
Owner from Midtown Auto Repair- Goodyear responded on 09/21/2024 09:38 AM

We're glad to hear you enjoyed your experience! Honesty is the best policy, especially when it comes to your car. It's like asking a friend for advice on an outfit – you want the truth, even if it stings a little. We appreciate your support and are here whenever your vehicle needs some TLC!


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ANTHONY W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2024
verified customerVerified Customer
10
Excellent
Really helpful and knowledgeable, and at a good price.
Owner from Midtown Auto Repair- Goodyear responded on 09/16/2024 09:34 AM

We're glad to hear that you found our team helpful and knowledgeable—it's our secret superpower! Providing quality service at a fair price is what we aim for, and it sounds like we hit the mark. If you ever have more questions or need assistance in the future, don’t hesitate to reach out. Safe travels!


TJ
TARUN J.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2024
verified customerVerified Customer
10
Excellent and friendly
Great place, friendly and fast service
Owner from Midtown Auto Repair- Goodyear responded on 09/15/2024 09:35 AM

We're glad to hear you found our place to be friendly and quick! We always strive to make your visit as smooth as a well-tuned engine. If you ever need us again, we're just a pit stop away. Safe travels on the road ahead!


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MELISSA M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
10
Excellent work, service, and pricing!
Always fair in telling me when I do and don’t need something - not just looking to make a buck by telling me I need services I don’t. Easy to work with, and super professional and kind team!
Owner from Midtown Auto Repair- Goodyear responded on 09/14/2024 09:37 AM

We appreciate your recognition of our honesty and integrity. It's refreshing to hear that you value our straightforward approach; we believe in making sure you're informed rather than just filling our pockets. Our team works hard to maintain professionalism while being friendly, so it's great to know you experienced that. We're here to keep your car running smoothly — without unnecessary surprises!


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JOHN Z.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
9
Friendly, Reliable, and Honest
Took my car in as I had fluid dripping from all 4 wheel wells and wasn’t sure what it was. The shop took a look at it and let me know that there was no issues, but that a nearby street had fluid leaking all over and that’s where it came from. I had other maintenance done as well, but they did not include the main issue on the charges. Brian was particularly helpful in my case!
Owner from Midtown Auto Repair- Goodyear responded on 09/13/2024 09:35 AM

We appreciate you taking the time to share your experience! It’s always a relief when it turns out your car is more in need of a trivia night than a trip to the repair shop. Kudos to Brian for being a shining star in your auto adventure, and we're glad we could help you sort through the mystery of the wheel well fluid. If you ever find your vehicle in a puzzling situation again, you know where to find us!


AB
ANDREW B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
The entire organization is always friendly and professional
I have trusted Midtown Auto with all of my cars for several years now and I have never regretted it.
Owner from Midtown Auto Repair- Goodyear responded on 09/12/2024 09:35 AM

It’s fantastic to hear that you’ve placed your trust in Midtown Auto for all these years! We like to think of ourselves as the trustworthy sidekick in your car’s adventures. Here’s to many more smooth rides ahead—after all, your car deserves the best right alongside you!


JS
JUSTINE S.
Chicago, IL
Subaru *FORRE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2024
verified customerVerified Customer
10
Fixed my car very quickly!
My car broke down on the side of the highway, and I got it towed to the goodyear. I dropped it off right before closing Thursday night and it was ready for pickup Sunday (and this was over a holiday weekend)! My alternator needed to be replaced as well as my battery. They were super helpful and quick. Will be going back with all my car troubles in the future.
Owner from Midtown Auto Repair- Goodyear responded on 09/06/2024 09:35 AM

We're glad to hear we could help get you back on the road, especially after a highway surprise! It sounds like your alternator and battery decided they needed a little vacation, but thankfully, our team was ready to rescue you. We appreciate your trust in us for future car troubles—just remember, we charge an extra fee for organizing dramatic rescues roadside! Drive safe out there!


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BRETT K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2024
verified customerVerified Customer
10
Glad I came here for my first time having car issues in Chicago
Very nice staff that were able to replace my tire in a timely manner. This place will be my reliable place to get car stuff taken care of that I can trust
Owner from Midtown Auto Repair- Goodyear responded on 09/05/2024 09:34 AM

We appreciate your positive feedback! It’s wonderful to know that our team could get you back on the road quickly and that you feel you can count on us for your automotive needs. We strive to provide reliable service, and it sounds like we hit the mark this time. Your trust means a lot to us—like a spare tire on a road trip, it really keeps things rolling smoothly!


CA
CHRISTINA A.
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2024
verified customerVerified Customer
10
Great Service
Bryan was extremely helpful, I was in and out within the hour for an oil change. I was assured if I had any problems I was welcomed to come back.

CA
CHRISTINA A.
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2024
verified customerVerified Customer
10
Great Service
Bryan was extremely helpful, I was in and out within the hour for an oil change. I was assured if I had any problems I was welcomed to come back.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2024
5
Not 100% satisfied
I purchased the car I was looking for and I was happy about that however the vehicle required an oil change and it was given to me on one bar before empty. When buying a luxury vehicle you would imagine that it would be given to you with the simple things taken care of.
Owner from Midtown Auto Repair- Goodyear responded on 09/03/2024 08:35 AM

We appreciate you sharing your experience with us. It’s fantastic to hear you found the car you were looking for; that’s like finding a unicorn in a sea of ponies! However, we completely understand your disappointment regarding the oil change situation. A luxury vehicle should come with all the bells and whistles, including basic maintenance. We take your feedback seriously and want to ensure our standards match the quality of the vehicles we sell. Your input helps us improve, and we hope your new ride is everything you envisioned it to be, minus the oil drama.


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LORY T.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2024
verified customerVerified Customer
10
Good customer service
The young man named Bryant the nicest person you want to meet awesome customer service polite and kind really anyone who works there but he always takes care of me when I take my car overall I will continue to take my care there my son even took his car there great customer service .
Owner from Midtown Auto Repair- Goodyear responded on 08/15/2024 09:34 AM

We're thrilled to hear that you've had a positive experience with us! It's great to know that Bryant and the team provided excellent customer service. We appreciate your kind words and look forward to continuing to provide great service for you and your son. Thank you for choosing Midtown Auto Repair-Goodyear!


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LISA G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2024
verified customerVerified Customer
10
Easy, immediate, a comfortable wait, and the estimate was 100% accurate.
Easy, immediate, a comfortable wait, and the estimate was 100% accurate.
Owner from Midtown Auto Repair- Goodyear responded on 08/14/2024 09:34 AM

We're thrilled to hear that your experience at our shop was seamless, Lisa! Providing accurate estimates and a comfortable waiting area is something we take pride in. We look forward to serving you in the future for all your auto repair needs!


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MANNY R.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2024
verified customerVerified Customer
0
Unable to provide quality timely work
They had my car for a month didn’t touch it and gave me the run around I had to take my car to another shop
Owner from Midtown Auto Repair- Goodyear responded on 08/14/2024 09:33 AM

We're truly sorry to learn about your negative experience with us. This is not the level of service we aim to provide, and we understand how frustrating that must have been for you. We would appreciate the opportunity to discuss this matter further so that we can make things right. Please feel free to reach out to us directly.


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HAROLD S.
Chicago, IL
Kia *SPORTAGE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2024
verified customerVerified Customer
10
Quick polite competent service
Quick polite competent service
Owner from Midtown Auto Repair- Goodyear responded on 08/10/2024 09:35 AM

Hi Harold, Thank you for taking the time to leave us this fantastic review! We're delighted to hear that you appreciated our quick, polite, and competent service. We strive to provide top-notch service to all our customers, and we're thrilled to hear that we hit the mark with you. We look forward to serving you again in the future.Best regards!


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TREVOR S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2024
verified customerVerified Customer
10
Excellent Customer Service
The guys at the shop treat you with top notch service all the time. They are truthful, do a thorough job, and treat you like a loyal customer from day 1
Owner from Midtown Auto Repair- Goodyear responded on 08/07/2024 09:35 AM

Hey Trevor, thanks a bunch for your stellar review! We're stoked that you had a top-notch experience with us. We pride ourselves on being honest and thorough, and it's awesome to hear that it didn't go unnoticed. We'll be here for you from day 1 and beyond. Cheers!


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HIRAM L.
Chicago, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/28/2024
verified customerVerified Customer
10
Will return!
I had two front axles replaced from normal wear. Service was friendly, informative, timely. Fair pricing.
Owner from Midtown Auto Repair- Goodyear responded on 07/29/2024 08:48 AM

Hi Hiram we noticed you rated us at 2 stars was there something we fell short on? We appreciate any feedback. 


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BENITO G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
10
Really Nice guy Bryan!!!
He was very polite and helpful
I recommend this shop!!!
Owner from Midtown Auto Repair- Goodyear responded on 07/27/2024 09:36 AM

We're delighted to hear that you had a positive experience at our shop! Providing excellent customer service is our top priority, and we're thrilled that you found our team to be polite and helpful. Thank you for recommending us, and we look forward to welcoming you back for any future automotive needs! Happy driving!


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