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BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

DD
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David D.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Survey Reqeust
Close to house and not Mungenast Hyundai.
Recommended
Brad D. from St. Charles Hyundai responded on 02/12/2018 12:00 PM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Wentzville, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Fast
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 02/08/2018 02:50 PM

Thank you for the excellent survey and we appreciate you coming in. We hope to see you again for your next visit and make it just as quick. 

St Charles Hyundai Service, 

Kyle Woodworth 

Employees worked with
BT
BRAD THOMASON
JM
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Jason M.
Saint Peters, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Express Lube
I'm continually impressed by the professional employees working the service department. I arrived a few minutes before my appoint, they took my car in on time and I was in and out in 40 minutes. Nothing to complain about.

Have you considered giving customers a complimentary car wash? I know some other dealers do this when customers get their cars serviced at the dealer.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 02/07/2018 01:41 PM

Thank you for the great survey and your feedback about your recent service visit. We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MS
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Michael S.
O Fallon, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt Courteous Service
I took my 2013 Sante Fe to St. Charles Hyundai for service and was greeted professionally and courteously. The service was completed quickly and the waiting area was comfortable and bright. Everyone I came into contact with were friendly and inquired if there was anything they could do to make my visit better.
Recommended
Brad D. from St. Charles Hyundai responded on 02/03/2018 03:15 PM

Thank you for the great five star survey! Glad we could make your trip to our dealership as easy and professional as possible.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
TM
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Timothy M.
Saint Peters, MO
2017 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2018
verified customerVerified Customer
Category: Service
Spoke with Kyle
I spoke with Kyle on the phone. He was very polite and courteous. Going to try them out again when our cars are ready for another service. I appreciate the service department reaching out to me over my concerns.
Recommended
Employees worked with
BT
BRAD THOMASON
Verified Customer
Dardenne Prairie, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service after the sale
Friendly reminders, service on time, make appointments online
Recommended
Brad D. from St. Charles Hyundai responded on 01/30/2018 04:49 AM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
EH
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Enrique H.
St. Peters, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai St charles
Hyundai St Charles service is fantastic.
The waiting room with FOX news on continuously is terrible. No choice in the matter. Captive audience!!!
That aside I would continue to buy from and have my Hyundai serviced there. .
Recommended
Brad D. from St. Charles Hyundai responded on 01/26/2018 04:50 AM

Thank you for the perfect five star survey. We greatly appreciate your feedback and hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
TM
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Timothy M.
Saint Peters, MO
2017 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2018
verified customerVerified Customer
Category: Service
Spoke with Kyle
I spoke with Kyle on the phone. He was very polite and courteous. Going to try them out again when our cars are ready for another service. I appreciate the service department reaching out to me over my concerns.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2018
Service Type: Maintenance
Category: Service
Great cars, who knows about the service
First, my wife and i bought both of our cars from this dealer and love them. Had two services by this dealer, first one they checked the box for fluid top off even though it was bone dry, the next service they didn't even put a sticker on the windshield saying thank you for the service and when we were due for the next one. If they can't get the little things right how can you ever trust that they've done everything else? It is not easy to get appointments and having to bring your car back because they forgot something little (even though it was checked completed) it a total time waster.
Not Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/25/2018 05:04 AM

Thank you for the feedback as it will help us improve and make sure to fix any issues going forward. We will definitely be in contact with you to resolve this with you. 

St Charles Hyundai Service, 

Kyle Woodworth 
636-441-4481

Employees worked with
BT
BRAD THOMASON
LJ
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Linda J.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Linda
Good service.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/25/2018 05:04 AM

Thank you so much for the great survey! I hope we see you again for your next visit to continue the excellent service. 

St Charles Hyundai Service, 

Kyle Woodworth 

Employees worked with
BT
BRAD THOMASON
AM
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Alton M.
St. Louis, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast quality service
Don’t need appointment
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/25/2018 05:04 AM

Thank you for the great survey! We will make sure every visit you have is a quick one!

St Charles Hyundai Service, 

Kyle Woodworth 

Employees worked with
BT
BRAD THOMASON
NH
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Norma H.
Bridgeton, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional
Great job and always very professional
Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2018 09:10 AM

Thank you for great five star survey. We hope to see you very soon for your next routine service.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MS
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Michael S.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Last minute service apt .
Always very accommodating!
Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2018 09:10 AM

Thank you for the great five star survey. We greatly appreciate all your continued business done with us.

t=Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
O Fallon, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Relating to Seat Belt Fastners
While having an oil change service, inspections were also made as to the recall relating to the seat belts. Both services were accomplished in an efficient and timely manner. Service attendants are always helpful and personable and we appreciate the services done at this location. Thank you!
Recommended
Brad D. from St. Charles Hyundai responded on 01/11/2018 05:07 AM

We greatly appreciate your five star survey on your recent service with our dealership. We hope to see you soon for your next routine service

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LT
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Linda T.
Florissant, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
I have never had a problem with the staff or the work they gave done
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/10/2018 09:20 AM

Thank you for the great feedback. We hope to see you again for your next visit! Thank you again. 

St CHarles Hyundai Service, 

Kyle Woodworth 

Employees worked with
BT
BRAD THOMASON
DC
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Dale C.
Foley, AL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Excellent staff very pleasant and helpful!!’
Recommended
Brad D. from St. Charles Hyundai responded on 01/09/2018 02:25 PM

Thank you for the great five star survey. We greatly appreciate all your continued business with us!

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
CD
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Carisa D.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing!
My car was in for a safety recall and it only took a matter of minutes! Thank you!
Recommended
Brad D. from St. Charles Hyundai responded on 01/09/2018 02:25 PM

Thank you for the great five star survey. We greatly appreciate all your continued business with us!

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
O Fallon, MO
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good to go
Fast , efficient, reasonable.
Recommended
Brad D. from St. Charles Hyundai responded on 01/09/2018 05:39 AM

Thank you for the great five star survey. We greatly appreciate all your continued business.

Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Louis, MO
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
X
X
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/08/2018 01:10 PM

Thank you for the positive review! We hope to make your next service visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
Verified Customer
Saint Louis, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer friendly
Very professional n caring!
Recommended
Bob R. from St. Charles Hyundai responded on 01/08/2018 05:04 AM

Thank you for your business ! it is greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
Saint Louis, MO
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
AWESOME SERVICE!!!!
Bob took good care of me when I came for my oil change. He was very polite and professional. Brad was the service technician who took care of my truck. He seemed to be very thorough and knowledgeable about his job. I love the great customer service experience. This is why I will keep referring and coming back here.
Recommended
Bob R. from St. Charles Hyundai responded on 01/03/2018 05:00 AM

Thank you for your continued service with us ! we will always take care of you and your car the best way possible !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
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