CA

Cheyanna Angevine

Service Advisor
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(600 reviews)
78

TH
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Tracy H.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great customer service. Quick to get the work done the right way.
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 01/07/2020 02:13 PM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2016 Hyundai Sonata in the future and earn another 5 star rating!

 

Thank you,


Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com


GH
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Gerald H.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular Service and a cracked windshield issue
I am very happy with the service from Rodeo Hyundai. Right from the beginning with Tony in Sales and the whole team in Service, it has been a pleasure. there has been some delay with the repair of a cracked windshield, which I suspect is more about Farmers Insurance than Rodeo Hyundai. Keep up the great work!
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 01/06/2020 01:39 PM

I wanted to reach out to you Gerald and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2018 Hyundai Tucson in the future and earn another 5 star rating!

 

Thank you,


Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com


AM
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Ann M.
Goodyear, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Cheyanna. When I Went there my last two appointments she's there with a smile acknowledges me and that's what lets me know that may be a minute she keeps me posted when I'm sitting there in the rain waiting for let me know how things are going
I like the cleanliness of the waiting room in the service department. TV, magazines ,plenty of places to sit . like the water of course the donuts. Cheyanna
is a wonderful service tech to work with with and she keeps me informed of what's happening I will definitely come back.
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 01/06/2020 08:19 AM

I wanted to reach out to you Ann and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2018 Hyundai Sonata  the future and earn another 5 star rating!

 

Thank you,


Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com


Verified Customer
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 12/27/2019 07:46 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Hyundai in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com


DK
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Donald K.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service and reps are very good
great service
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 12/23/2019 07:47 AM

 I wanted to reach out to you Donald and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2019 Hyundai Santa Fe in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com


RL
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Robert L.
Tonopah, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Wonderful Service, Great Service
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 12/18/2019 02:48 PM

I wanted to reach out to you Robert and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2019 Hyundai Tucson in the future and earn another 5 star rating! 

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com


DA
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Daisy A.
Wittmann, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealership In Town!!!
I have gotten my Hyundai Elantra 2017 serviced at Rodeo Hyundai for the last 2 years. I wish I had found them before, but I am so happy to have found them!!
I've had a battery replaced and new tires and the service department is amazing!! Cheyanna takes care of my needs and her attention to detail and making sure that my needs are met is excellent!!
I just had my latest oil change and they even washed my ar inside and out!! I was also having trouble pairing my phone and Cheyanna took the time to help me and make sure I understood how to keep it paired. Now that's customer service!!!!! Thanks so much for having such a great staff!!!! I'll see you again soon!!!
Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 12/13/2019 11:41 AM

I wanted to reach out to you Daisy, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business; we look forward to servicing your Elantra in the future!

THANKS

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI SERVICE
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM


PC
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Patrick C.
Glendale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and personable
First time here with my Genesis sedan and I plan to use Rodeo Hyundai for all maintenance and repairs
Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 12/13/2019 11:39 AM

I wanted to reach out to you Patrick, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Genesis in the future and earn another 5 star rating!

THANKS

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI SERVICE
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM


DS
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Douglas S.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Easy to set appointment
Good explanation of problem
Washed car and vacuum inside and cleaned windshield inside
Easy to do business with
Wife brought car for service made feel very comfortable and not demanding like some dealers
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 12/11/2019 03:13 PM

I wanted to reach out to you Douglas and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2019 Hyundai Santa Fe in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100 Ext 4154
Hannah.McEuen@earnhardt.com


Verified Customer
Peoria, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Pleased
The vehicle has all the Bells and Whistles you would wand in a Luxury vehicle. It is fun to drive and built for safety.
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 12/11/2019 06:39 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Hyundai in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100 Ext 4154
Hannah.McEuen@earnhardt.com


LC
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Lori C.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I always receive excellent service at Rodeo Hyundai every time that I take my car in for service. Victor and his crew are the best. Because of the best service is the reason why I purchased another Hyundai Sonata Sport again a few months ago. Thanks Rodeo Hyundai!
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 12/09/2019 09:23 AM

I wanted to reach out to you Lori, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2019 Hyundai Sonata in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100 Ext 4154
Hannah.McEuen@earnhardt.com


KG
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Ken G.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Notice
Very good experience
Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 12/06/2019 05:25 PM

I wanted to reach out to you Ken, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business; we look forward to servicing your Santa Fe in the future!

THANKS

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI SERVICE
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM


SS
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Stephanie S.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always reliable service
I always bring my Hyundai to Rodeo Hyundai. The service writers are great, as is the service. My service advisor, Cheyanna, provided me options for completing the 30,000 mile service that would save me money. She's wonderful and always a pleasure to deal with.
Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 12/06/2019 01:48 PM

I wanted to reach out to you Stephanie, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Elantra in the future and earn another 5 star rating!

THANKS

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI SERVICE
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM


Verified Customer
Surprise, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service
Good communication and service. Thank you.
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 12/04/2019 06:31 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Hyundai in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100 Ext 4154
Hannah.McEuen@earnhardt.com


DS
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Devon S.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Staff & Great Service
There isn’t much to say but the service is impeccable.
Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 12/06/2019 09:14 AM

I wanted to reach out to you Devon, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Veloster in the future and earn another 5 star rating!

THANKS

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI SERVICE
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM


WK
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Wendy K.
Buckeye, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic and friendly people, great overall service
Was very pleased with the wonderful friendly staff. Cheyenna was great to work with. I was very grateful and pleased with the speed at which they got my car in and the issues resolved as I was literally getting on the road to move. My one issue is that after replacing my battery they did not bother to reset my car radio but left it dead. Being the dealer, this should have been easy for them to do and other dealers have done this automatically. Now I am left driving across country in silence as I do not have the time to deal with trying to get it fixed.
Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 12/06/2019 09:23 AM

Thank you Wendy, for taking the time to complete the survey and a great review of our service department! With your feedback we like to recognize and improve future services with our clients any and all comments are used to provide such services. We are so glad to hear that you an excellent experience with us at Rodeo Hyundai. with the one exception.  I will make sure that Cheyanna and team are informed of this oversight. Our team here at Rodeo Hyundai appreciates your business and so sorry that you had to move without the enjoyment of the radio.

THANKS

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI SERVICE
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM


AM
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Ann M.
Goodyear, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and organized
Cheyana is a wonderful service check in girl
Recommended
HANNAH S M. from Ken Garff Hyundai Surprise responded on 12/02/2019 08:51 AM

I wanted to reach out to you Ann, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2018 Hyundai Sonata in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100 Ext 4154
Hannah.McEuen@earnhardt.com


MO
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Margie O.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
verified customerVerified Customer
Category: Service
Rescore
I am pleased to say that Victor reached out to me and went above and beyond to resolve my issues and had already addressed them with the staff. They appear to be serious about their commitment for quality service and satisfaction for their clients and are willing to be transparent in their communications to do that. I am grateful for that and will give them another chance.
Thank you Victor for reaching out and actually hearing my concerns.
Recommended

MO
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Margie O.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
verified customerVerified Customer
Category: Service
Rescore
I am pleased to say that Victor reached out to me and went above and beyond to resolve my issues and had already addressed them with the staff. They appear to be serious about their commitment for quality service and satisfaction for their clients and are willing to be transparent in their communications to do that. I am grateful for that and will give them another chance.
Thank you Victor for reaching out and actually hearing my concerns.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/29/2019
Service Type: Repair
Category: Service
recall
I felt like I got the typical car dealership runaround where they BS their way through errors. That being said I am happy with the work that was done so far.
Not sure if I would recommend them or not at this point. My concern is the trustworthy factor.
If I did refer them it would be a convenience factor only at this time.
Recommended
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 11/29/2019 12:49 PM

Thank you for your time by sharing with us your experience you had with Cheyanna and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service. With that being said I am disappointed to hear that this visit did not provide such experience. We hope to speak to you to resolve this issue in the near future. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Santa Fe in the future and earning a 5 star rating!

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121

CG
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Carlos G.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE RECALL
THE WAIT TIME FOR THE SERVICE WAS GREAT...……...I WAS IN AND OUT IN LESS THAN AN HOUR. VERY IMPRESSED.
Recommended
Marie H., BDC from Ken Garff Hyundai Surprise responded on 11/22/2019 06:56 AM

I wanted to reach out to you Carlos, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Cheyanna and team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business; we look forward to servicing your Santa Fe in the future!

THANKS

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI SERVICE
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM

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