CA

Cheyanna Angevine

Service Advisor
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(600 reviews)
78

WB
gravatar
William B.
Buckeye, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Retired
Very professional.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 11/06/2020 07:44 AM

Hi William
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


JW
gravatar
John W.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
verified customerVerified Customer
Category: Service
Recall Service
Everything was taken care of properly and the vehicle was washed.
Recommended

Verified Customer
Waddell, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
verified customerVerified Customer
Category: Service
Re-score after talking to Victor
I give credit to Rodeo Hyundai for reaching out to me after my bad review. I am satisfied that the issues were addressed.
Recommended

VE
gravatar
Vivian E.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
always treat us like family
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/30/2020 08:32 AM

Hi Vivian
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


JW
gravatar
John W.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
verified customerVerified Customer
Category: Service
Recall Service
Everything was taken care of properly and the vehicle was washed.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2020
Service Type: Repair
Category: Service
Recall Service
Good service, just a communication problem between employees.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/29/2020 04:09 PM

Hi John

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 10/30/2020 03:58 PM

Hi John

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Cheyanna Angevine
Business Development Coordinator
623-214-4100 Ext 4154

JB
gravatar
John B.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
John Bowie’s service & paint & leather protection.
Great service & courteous staff.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/28/2020 12:40 PM

Hi John
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Waddell, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
verified customerVerified Customer
Category: Service
Re-score after talking to Victor
I give credit to Rodeo Hyundai for reaching out to me after my bad review. I am satisfied that the issues were addressed.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/28/2020
Service Type: Maintenance
Category: Service
Rodeo Hyundai
Sold something probably did not need and told my new tires were showing wear.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/28/2020 12:35 PM

 Hi Rj

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100 I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator


RO
gravatar
Randy O.
Goodyear, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Dept
Great place to get your vehicle repaired! In and out in a timely manner. No hassles. Service manager heads up a great department. They make it happen.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/27/2020 12:59 PM

Hi Randy
I wanted to reach out to you and thank you for taking time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great business
Always the best service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/27/2020 08:27 AM
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Verified Customer
Goodyear, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
great service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/23/2020 08:35 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. we here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


MF
gravatar
Mary F.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
It could be cheaper
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/21/2020 01:57 PM

Hi Mary
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai apppreciate your feedback as well as your business. We look fiorward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service
Tank you
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/19/2020 08:59 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


JR
gravatar
Jeffrey R.
Goodyear, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Desk
Very prompt. Kept me informed. Good prices. Will go back
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/09/2020 08:48 AM

Hi Jeffrey
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


BP
gravatar
Bradley P.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people
I will buy my next car here
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/08/2020 08:48 AM

Hi Bradley
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflectred on your last visit. We here at Rodeo Hyuhdai appreciate your feedback as well as your business. We look forward  to seeing you again and for the opportunity to earn a 5 star rating.


TW
gravatar
Tom W.
Sun City West, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Cheyenne does a super job
Well pleased
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/07/2020 08:22 AM

Hi  Tom
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeoi Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


KM
gravatar
Kyle M.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service. Timing belt replacement. Got it done same day.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 10/01/2020 08:19 AM

Hi Kyle
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


FS
gravatar
Fatima S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Staff & Excellent vehicle maintenance!
All staff is very polite and very helpful. I always come here for my car maintenance since they offer unbeatable prices and the maintenance crew does an excellent job!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/25/2020 11:22 AM

Hi Fatima
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


CJ
gravatar
Colton J.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome swrvice
Excellent customer service!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/24/2020 09:00 AM

Hi Colton
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate yoiur feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


MP
gravatar
Marsine P.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a Smile
I love how they provide an explanation on what services are recommended vs what is required. They give you facts not fiction. There is no upselling of un necessary services. And you get a free car wash to knock the dust off, with a smile! All are great, the last time I requested Cheyanne but all are excellent.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 09/21/2020 09:19 AM

Hi Marsine
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit.  We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


BS
gravatar
Ben S.
Surprise, AZ
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2020
verified customerVerified Customer
Category: Service
Oil change
Oil was changed.
Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.