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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

PG
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Paul G.
Lehi, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Will continue to come back and service my car with Murdock
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/27/2019 02:31 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RA
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Randy A.
Orem, UT
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Murdock Hyundai
They do a pretty good job.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/25/2019 08:05 AM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.
-Shawn Miller ( Service Manager ) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient, friendly, great service and comfortable
Customer service is absolutely amazing as well as car servicing. No other place I have been comes close. I would never take my car
(or myself) elsewhere!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/23/2019 03:43 PM

Dear Guest,

Thank you for your review! We are glad that you had a good experience with us! Please let us know how we can make your next visit even better!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DB
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Duane B.
Orem, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Murdock is always able to to get my Santa Fe serviced, even when they are busy.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/21/2019 05:10 PM

Hi Duane,
Thanks for your positive response to our survey!  We're so happy to have been able to provide service for your vehicle.  Have a great day!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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E S.
Springville, UT
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service at Murdock Hyundai in Lindon
Work was done much faster than anticipated and was extremely professional.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/21/2019 05:06 PM

Hi ES,
Thanks so much for your response to our survey!  We're happy to hear that you were well taken care of.  We hope you continue to trust us to service your vehicle.  Have an excellent day!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
PA
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Philip A.
Provo, UT
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent servive
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/20/2019 06:24 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quick check in, and texting updates made it easy.
Caleb got me checked in fast, and got everything lined up for me. They gave me a ride to my office, and sent me texts to update me on status which made it easy to pick up my car when it was finished.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/20/2019 06:26 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DW
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Dalton W.
Saratoga Springs, UT
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was quick and easy
Cael was my service advisor and he made sure I was well taken care of. Oil change, tire rotation, car wash, and vacuum all took less than an hour.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/20/2019 06:29 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AL
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Artie L.
American Fork, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people
Friendly
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/20/2019 06:31 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Took a little longer than I thought but my service rep updated me so that was nice
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/13/2019 06:26 PM

We apologize for the wait but are glad we kept communication open with you so you felt like your visit was satsifactory. We hope you will continue to come and get your vehicle serviced here and that you continue to trust us with its care.
Thanks
Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BR
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Brian R.
Pleasant Grove, UT
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Excellent service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/13/2019 06:21 PM

Brian
I'm pleased to hear that your visit with us went smoothly and that we were able to get you back on the road in no time. We hope to see you again! Thanks
Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RM
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Roger M.
Cedar Hills, UT
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
We are very happy with our Sonata. We are also very pleased with the service department. I have will continue to recommend Murdoch.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/07/2019 05:29 PM

I'm happy to hear that you are happy with your car and our service department! We want to continue to make you feel like a priority to our team. We look forward to seeing you again soon.
Thanks
Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Payson, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Murdock Hyundai!
Their service department is friendly and great. Lots of snacks while you wait :)
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/02/2019 01:25 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.
--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Cael did an awesome job helping me get my car serviced so I could re-register it

He was super fast and informative- loved it
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/14/2019 07:23 AM

Thanks so much for the review and your comments.  We appreciate your business and look forward to continuing to help you care for your vehcile with us.
--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Spanish Fork, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great as always
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/13/2019 06:12 PM

Dear Guest,

Thank you for the feedback! We always look forward to servicing your vehicle. We look forward to giving you more great service in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SN
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Sheila N.
Midway, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrific Service!
I dropped my Tucson off for the first oil change. They were pretty busy, but when I was concerned about time, they promised to get to is as soon as possible. I mentioned that if I could have the car back by 5:15, they could even skip the wash. I had the car back by 5:13 and they had rinsed the salt and grime off the black car. Cael in the service department and Jacob Banks in the sales office both did a wonderful job!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/11/2019 07:55 PM

Sheila,

I'm so glad to hear about your experience with us! We do our best to get your vehicle serviced as quickly as possible, especially when you're on a timeframe! We hope to deliver an 11/10 visit every time you come in. We look forward to serving you and your Tucson again soon! 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KK
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Karen K.
Pleasant Grove, UT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service & personnel
Excellent
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/09/2019 06:09 PM

Karen,

Thank you for your recent feedback. I'm glad to hear you had an excellent visit! Please let us know how we can serve you better the next time you come in.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good and bad
Always appreciate it when I can get the car serviced in a timely manner without an appointment so I took it in early in the morning and was out within an hour or so. However, oil got spilled on the manifold so I am smelling burnt oil in the car for the rest of the week. Hope the smell fades away soon.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/09/2019 05:33 PM

Dear Valued Guest,

I am very sorry to hear about your recent experience with us. I'm very glad to hear about the timely manner your car was serviced, but I'm sorry to hear about the issue with the oil spill. I want to hear more about your experience, see how we can make things better, and learn how we can improve for the future. Please look for communication from me soon. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bad service
Not done at the time and no communication
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/04/2019 04:23 PM

Dear Valued Guest,

I am very sorry to hear about your recent experience. Your time is very valuable to us and we are sorry that we did not meet our standards of communication while you had your vehicle in for service. I want to make sure I get all of the details of your experience and how we can make improvements for the future. Please look for communication from me soon. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LS
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Larry S.
Pleasant Grove, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
None
None
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/01/2019 01:27 PM

Larry! Thanks for the 5 stars, I am glad we were able to help you out! Feel free to call into our dealership anytime for any services or questions .
-Shawn Miller (service manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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