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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
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CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

RN
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Russell N.
Orem, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review for service on 5-15-'19
Fast service and friendly competent people.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 09:54 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Payson, UT
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Free oil change
Nice place friendly customer service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 10:08 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MA
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Marvin A.
Orem, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Helped quickly and were very considerate of us. We are older and felt very comfortable in the situation. Thank you.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 10:09 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DB
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Duane B.
Orem, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and helpful
Great Staff
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 10:11 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cael provided excellent service!
Cael was my service contact for this visit. He provided the best communication and service I've had at this dealership in the last 5 years. He regularly kept me up to date on the status of my car. He made sure to quickly correct an automated billing error. I'm hoping this is a sign of better service overall at this dealership and not just a one off experience.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 10:11 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BB
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Beckie B.
Manti, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Staff, Prompt Service
Friendly staff and quick service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/11/2019 12:23 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thorough and done right
Cael and team were great to work with!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/10/2019 07:00 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TT
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Tasha T.
Orem, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome!
What an amazing place to buy and maintain my car, Hyundai continues to surprise me with the quality of both the car and service. You guys have been amazing to work with and service my car! Thank you all! 5 stars!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/10/2019 06:59 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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Emily S.
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Cael was awesome!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/08/2019 10:40 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.
-Shawn Miller ( Service Manager )

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
EB
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Eric B.
Elk Ridge, UT
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people great service
Great Experience. Love buying my cars and the service they offer.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/06/2019 07:31 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MW
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Mark W.
Orem, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
The service was very thorough and very professional.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/01/2019 07:02 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ND
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Nicole D.
Eagle Mountain, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
My technician, Cael, helped me make informed decisions on what needed to be done to keep my car up to the best standards. He also made it very easy, when there was a variance in the services I still had, vs what the system said, which I appreciated greatly. It’s always nice when you don’t have to jump through hoops or find records or whatever when there is a discrepancy.
The waiting area is comfortable and has complimentary refreshments, which is very nice when you need to wait for service, as I did this visit. They also provide complimentary shuttle (with Lyft or Uber) if you don’t want to wait - which I have used in the past.
One thing I would love to see, is a better online appointment tool. It always seems to be booked out when I look, but I can usually call in and get an appointment for times that are unavailable online.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/01/2019 07:03 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us. We also love the feedback and will take it all into serious consideration.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JS
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Jimmy S.
Price, UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Karen Sanchez
I greatly appreciated the promptness of the service we received. It took less time than we were told which was a plus since we live in Price. We would like thank the service attendant that assisted us. Great customer service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/29/2019 04:56 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DS
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Dale S.
Provo, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
They were very attentive and explained everything that was going to happen. I was in and out in an hour.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/26/2019 05:36 PM

Hi Dale,
Thanks for your great response to our survey!  We're always glad to hear that we did good work on your vehicle.  We look forward to helping you out again in the future.  Thanks again!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ER
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Earl R.
Pleasant Grove, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Love working with Murdock
Great people, greeted with a happy face and always feel welcomed! Keep it up MURDOCK!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/26/2019 05:30 PM

Hi Earl,
We're so happy to hear that you had a positive, friendly experience with us at your last visit!  We'll do our best to keep up the good work!  Have a great day!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Elmo, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was great
They always take great care of you and your vehicle
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/26/2019 05:21 PM

Dear Guest,
Thank you for such a great rating on our survey!  We love to hear that we took good care of you, and we look forward to doing so again in the future.  Have a great day!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Goshen, UT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience
Recall work was done quickly and everyone at Lindon Hyundai was terrific to work with.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/25/2019 05:21 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
East Carbon, UT
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great work
Great waiting room and nice people
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/25/2019 05:22 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SP
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Saulo P.
Orem, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/25/2019 05:22 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LB
gravatar
Lorraine B.
American Fork, UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Friendly. Attentive. All fees and services were transparent and explained well.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/23/2019 06:51 PM

Lorraine,

Thank you for the review! I'm glad to hear you were well taken care of the last time you came in. We appreciate the feedback. We look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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