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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

Verified Customer
Provo, UT
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything
Service was great!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/27/2018 02:04 PM

Dear Guest,

Thank you for your feedback! We are glad you had a good experience last time you came in. Please let us know how we can make your next visit even better!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CS
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Charles S.
Lindon, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service review
Did a good job
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 12/19/2018 02:31 PM

Charles,
Thank you so much for responding to our survey. We are very happy to hear that you had a good experience with us, and we are looking forward to having you back in when the next time comes! Thank you again for your feedback!
-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Midway, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer
Always professional courteous and prompt on completing the task. Never been disappointed
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 11/08/2018 02:53 PM

Dwane,
Thank you so much for responding to our survey. We're so glad you had a good experience with us and you had no regrets! We're excited to have you back in when the time comes!
-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2008 Hyundai Entourage
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice amenities
The facility is very nice and comfortable. The technicians are friendly. Wish there was more communication. Appreciated the uber ride to pick up my car.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 11/06/2018 03:47 PM

Thank you so much for responding to our survey. We're very sorry the frustration and stress we caused on our end. We apologize for the manner in which you received service. Thank so much for giving us this great feedback. It helps us so we can train better and become better. We hope to have you back in again to give you a 5 star experience next time! Thank you again.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Spanish Fork, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
I always go to this location any time I need to do anything with my car. I trust them with my car.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 11/06/2018 02:55 PM

Thank you so much for responding to our survey! We're happy to hear that you had a good experience with us and we're excited to have you back in when the time comes.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BF
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Barbara F.
UT
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Team at Lindon - Brete'
Service visit was good! The wait for me was shorter that expected, but there were a couple of clients that obviously had to wait a lot longer than they were told. One person was visibly upset as she was not feeling well and had been told more than once that her vehicle was almost ready - her wait was almost three hours. The team was friendly and very busy. My only suggestion would be to keep conversation among employees and employees with some visitors on a business level - not personal conversation. There was one employees that stood and talked about family and "life" with a walk in couple for almost 20 minutes while standing in the waiting area. Maybe he was on lunch or done for the day, but my first thought was that he wasn't getting my car ready! I do understand, as a former customer service manager, that there is a fine line with connecting with a client to make them feel good about your company and just having a lengthy conversation... just manage the interactions and remember who can hear!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/30/2018 04:39 PM

Barbara, 
Thank you so much for your response to our survey. We're glad you had a good experience with! We are so grateful your insightful feedback. We are very thankful for a customer's point of view on how well we work. Thank you again for your suggestions! We're excited to have you back in so we can prove ourselves better next time. 

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
PM
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Patti M.
Provo, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful Service
I love working with Murdock Hyundai
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/26/2018 02:40 PM

We are very pleased to here that you love to work with us, we love giving you the service you deserve! we hope to see you back at our dealership for your next oil change!
-Shawn Miller
Service Manager 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DS
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Dakota S.
Orem, UT
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Can’t complain
Services have always taken a bit longer than they say but it’s never a huge difference. 10-15 minutes longer usually. They’re kind and straight forward. They do a good job.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/26/2018 03:10 PM

Thank you for taking time out of your day to respond to our survey! We are working on being faster and more on top of it for the future. We hope to see you back here for your next oil change so we can give you the 5 star service you deserve. 
-Shawn Miller 
Service Manager 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
not what I hoped for
service took longer than estimated and expected
if you're going to offer a free car wash, make sure all the windows are spotless
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/23/2018 05:48 PM

Thank you so much for responding to our survey. We are so sorry that your experience was not up to your, or even our, expectations. We are grateful for your feedback and we will be sure to train our staff better. 
We are hoping to have you back in when the time comes so we can make your next visit a good one.
Thank you again for your time and feedback.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RJ
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Robert J.
Salt Lake City, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/23/2018 05:24 PM

Robert,
Thank you so much for responding to our survey! We're glad you had a good experience with us and we're excited to have you back in when that time comes around!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Cedar Hills, UT
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire pressure
Hyundai is great! My only complaint was when my car got serviced they put way too much air into my tires. My specific tires need around 30 psi and mine has around 48 psi. I was nervous of driving on such inflated tires. Other than that, I would 10/10 recommend.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/22/2018 11:09 AM

Thank you for the feedback. We appreciate your business and want every guest to have a terrific experience with us. I'm sorry that was not the case for you this visit. We'd like a chance to resolve this issue for you. A service advisor will be giving you a call in the next day or so to make things right for you.

Again, we appreciate your business and your feedback and we look forward to making things right for you.

--Shawn Miller
Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KB
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Kim B.
Draper, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
On time, dependable
I love that I can reserve a set time for oil changes and relax in the very comfy waiting area.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/19/2018 12:18 PM

Kim,
Thank you for taking the time to respond to our survey! We're glad you had a good experience with us and we're excited to have you back in when the time comes!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SC
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Shalleen C.
UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service for my vehicle has been a great experience!
Cael was so professional and my experience was timely and pleasant!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/19/2018 12:17 PM

Shalleen,
Thank you for responding to our survey! We're glad you had a pleasant experience with us and we're excited to have you back in when the time comes.

-Shawn Miller (Service Manager) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JB
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Jerome B.
Draper, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Solid as always
Timely, professional.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/19/2018 12:07 PM

Jerome, 
Thank you so much for responding to our survey! We're happy to hear that you had a good experience with us and we're excited to have you back in when the time comes!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JA
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Jeffery A.
Heber City, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Don’t know where I could expect better service.
Never have I experienced such great service, especially for a car purchase. We had some problems that took 3 service trips to the dealership, but frustration aside, I couldn’t get mad or angry. The service treatment made me know I mattered. Thanks
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/15/2018 02:53 PM

Thank you for taking the time to respond to our survey! We are glad you had the 5 star experience! We appreciate the feedback and we hope to continue doing business with you in the future.
-Shawn Miller 
Service Manager 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LK
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Laurie K.
Lehi, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
no regrets
work done in a timely manner and done well
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/09/2018 04:10 PM

Laurie,
Thank you so much for responding to our survey. We're so happy to hear that you have no regrets! We're excited to have you back in when the time comes!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Good service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/09/2018 02:46 PM

Thank you so much for taking the time to respond to our survey! We're happy to hear that you had a good experience with us and we're excited to have you back in when the time comes!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JW
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Jeremy W.
Payson, UT
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil changes are not lifetime.
They limit you to 3 oil changes per year apparently... They don't tell you that though, not until you come to get one. (Plus they tell you to have it changed every 3000 miles). Then they will demand you pay for it. Ridiculous! They say it's in the contract, probably on page 37, subsection D, paragraph 4, sentence 13.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/09/2018 11:41 AM

Our service manager will be contacting you shortly about your experience with us.

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Heber City, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful Attitude
Everyone was very helpful, and I was so appreciative of the Uber Service available. I was however, a bit frustrated that the part I needed was not there and it forces me to make another 60 mile trip this next weekend to get the part installed.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/02/2018 03:21 PM

Thank you so much for responding to our survey! We are so sorry for the frustration caused and the extra time you gave up! We're excited to see you again when the time comes and hope to make it up to next time!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BC
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Betty C.
Provo, UT
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Honest information given by tech
Better experience than the last time
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 10/02/2018 04:52 PM

Betty,
Thank you so much for responding to our survey. We're glad your visit was better than expected, but we would love to see you come in again so we can make you service excellent! Thank you again for your feedback.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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