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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

Verified Customer
Provo, UT
2015 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great company, service needs improvement
Lots of room for improvement. Time took twice as long as quoted. I responded to their text saying to respond if anything is needed, I asked for a car wash. It was never acknowledged and the car was not washed. The service writer never delivered my car, or told me where to find it. He had the receptionist hand me the keys and paper. Very disappointing. I love Murdock Hyundai, their sales are great, their staff is wonderful. Their service department has really let me down the last few times, which is disappointing because I love the company.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/03/2018 10:28 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We are sorry to hear that you were dissapointed with your service. We will address those issues in our future training and we hope to see you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Service was good and prompt.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 08/03/2018 10:47 AM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BA
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Bobbie A.
Provo, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Also very friendly people
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/30/2018 11:52 AM

Thanks for the 5 star review! We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DD
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Douglas D.
Mona, UT
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change and car wash
always a pleasure to work with Murdock Hyundai
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/30/2018 11:50 AM

Thank you for taking the time to leave us with a response. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KO
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Keara O.
Pleasant Grove, UT
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Honest
The service center was honest and fair, I’m glad I went here.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/27/2018 09:48 AM

Thank you for taking the time to leave us with a review. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DB
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Duane B.
Orem, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are quick and very helpful.
I’ve referred many people to Murdock.
They are always friendly and helpful.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/24/2018 03:15 PM

Thanks for the 5 star review. We really appreciate it. We look forward to seeing you again.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2016 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst Hyundai service center ever
They didn't do the list of things I asked them to, they were trying to charge $750 in labor costs for 30 minutes of work, and they kept my car for an entire day without notifying me of what was wrong so I was out a vehicle for a full day for no reason. The last time I brought my car was for a tire replacement and they took over 90 minutes to get this done. 90 minutes to change one tire.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/27/2018 09:32 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are sorry to hear that your service was not completed in a timely manner and that you felt the service was so overpriced. We understand how frustrating that is. We will look into the situation and definitely address it in future training. Again, we apologize for any inconvenience we may have caused you. We hope to see you again in the future!

-Shawn Miller (Service Manager) 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JP
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James P.
Pleasant Grove, UT
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Murdock Hyundai of Lindon is awesome!
Service is always done in a timely manner!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/23/2018 02:15 PM

Thank you so much for the incredible review! We are so happy to hear that you were pleased with your review. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesoe
It was nice. There was tv and all the pop you can drink and popcorn. It was a better experience than past experiences. Although I waited 3 hours, but I did have few things done, it didn’t ruin my experience.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/23/2018 12:31 PM

Thank you for taking the time to leave us with your response! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JM
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Joel M.
Orem, UT
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people
Great customer service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/23/2018 11:17 AM

Thanks for taking the time to leave us with your response. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Murdock always has great service while they work on your vehicle, I highly recommend purchasing here and servicing you cars here as well. We have had our car for 1 year and have gone in a few times for oil changes and love how fast efficient and kind they are.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/23/2018 11:09 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Awesome service
Fast, friendly, and efficient.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/16/2018 10:36 AM

Thank you for taking the time to leave us with a response! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RP
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Russell P.
Orem, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service!!!
They ALWAYS get my car right in for service when it’s due, which happens to be every 3 weeks or so (I drive a TON for work). I appreciate the fast, professional manner with which they take care of business, it’s absolutely necessary in this fast paced world. Plus, they have a fantastic service team!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/10/2018 01:59 PM

Thank you for taking the time to leave us with your response. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trip inspection?? not really
Did a trip inspection and did not even get a recommendation to get new tires when they were needed.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/09/2018 06:58 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We are sorry to hear that new tires were not recommended to you. We understand how frustrating that can be. We will address these issues in future training. Again, we apologize for any inconvenience we may have caused you. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DB
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Danielle B.
Orem, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good service overall. Listed prices on service are expensive but they usually will price match.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/06/2018 12:02 PM

Thank you for taking the time to leave us with a review! We appreciate your feedback. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RS
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Richard S.
Orem, UT
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
They send emails letting you know that a service date is approaching and to make an appointment. If I have any Questions I can call my salesman Josh Roberts and he helps me resets electronics or settings whenever I forget how I accidentally shut them off. We have become great friends. Everyone in the service department is very friendly and helpful. We love our (Sonata Hybrid) car. Dick S.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/06/2018 11:42 AM

Thank you for taking the time to leave us with a review! We really appreciate it. We are happy to hear that you have been pleased with our service department. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MB
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Marian B.
American Fork, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership!
So glad I bought my new car here. Excellent service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/06/2018 11:09 AM

Thanks for taking the time to leave us with your review. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SL
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Sandra L.
Orem, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly fast and convenient
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/06/2018 08:39 AM

Thanks for the awesome review! We really appreciate it. We are happy to hear that our service team was friendly and fast. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JG
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John G.
Orem, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Great service!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/02/2018 01:55 PM

Thanks for the 5 star review. We appreciate your feedback. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SL
gravatar
Scott L.
UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic Customer Care
I went in to take care of a few recalls that I expected to take an hour tops. When it was discovered that there were a few additional items that needed to be addressed, the service technician gave me the option to come back at a future time or if it would be more convenient to arrange for a courtesy trip back to my home. Choice is a hallmark of good service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/02/2018 01:54 PM

Thanks for the awesome review! We really appreciate it. We are so happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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