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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
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CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

Verified Customer
Eagle Mountain, UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good visit
Good visit
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/25/2019 06:36 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Salt Lake City, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service dept. ever!
They are right there when I pull up , listen to whatever I need, pull up my service record, and discuss everything with me . They keep my car running wonderful.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/24/2019 06:30 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MD
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Mihnea D.
Orem, UT
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kale is the man!
Loved interacting with Kale he is super professional!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/19/2019 03:30 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great waiting area
Even though it may take a little longer for service then I’d like the popcorn and soda are always nice! Also they were serving ice cream when I came in!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/19/2019 03:30 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
GC
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Gordon C.
Orem, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai is a great company
Love my car and getting it serviced at your dealership
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/19/2019 03:30 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BL
gravatar
Bruce L.
Orem, UT
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
verified customerVerified Customer
Category: Service
Hyundai is a very good car with an industry best Warranty
See previous review
Recommended
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BL
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Bruce L.
Orem, UT
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
verified customerVerified Customer
Category: Service
Hyundai is a very good car with an industry best Warranty
See previous review
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2019
Service Type: Maintenance
Category: Service
Long wait time
I’ve already given it. I would caution a friend about wait time for service.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/17/2019 10:34 AM

Bruce,

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

SHAWN M. from Murdock Hyundai Lindon responded on 06/17/2019 02:16 PM

Thank you for speaking with me on the phone Bruce, I appreciate your time. I will be sending the rescore shortly.

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
..
Great service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/15/2019 03:17 PM

Dear Guest,
Thank you so much for taking the time to respond to our survey!  We're happy to hear that you had a positive experience with us at your last visit.  We look foward to helping out again in the future.
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RS
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Ronnie S.
Spanish Fork, UT
2011 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales is Awesome. Maintenance has issues.
We have always had a good sales experience there. The Maintenance staff is nice and helpful. We had a repair that took 4 times to get right. We were treated well, but that was too many visits for a single issue. The person we called to check status on the car did a poor job of communicating with the person in charge of the repair. In person is fine. Terrible over the phone.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/15/2019 03:40 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

JOSEPH H M., Customer Care Manager from Murdock Hyundai Lindon responded on 06/17/2019 05:01 PM

Ronnie,

We spoke with your wife today and we apologize for the re-ordering of parts. Once we got into the job and fixed the initial broken component, it appeared there was another part that needed replacing so we had to order another to ensure your door locks worked properly. We have passed on your review to the Service Manager and we will use this feedback to improve. 

Joseph Macedone
Customer Care Manager
801-226-8194
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
EF
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Eddie F.
Cedar Hills, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Son los mejores!!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/14/2019 06:11 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MP
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Marilyn P.
Saratoga Springs, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always pleased with my service here!!!
Excellent service by competent people. Very friendly staff!!! Very impressed with all of my interactions with this place.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/10/2019 04:57 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
verified customerVerified Customer
Category: Service
Cael was great
Wasn't happy with grease on my door jam from the mechanic, Cael called and resolved it.
Recommended
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MA
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Marvin A.
Orem, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
qUICK SERVICE AND CARING PERSONEL.
Willing to help in every way to help us. We are older and they make every effort to make it as easy as possible for us.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/05/2019 04:32 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
verified customerVerified Customer
Category: Service
Cael was great
Wasn't happy with grease on my door jam from the mechanic, Cael called and resolved it.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/04/2019
Service Type: Maintenance
Category: Service
Service
Service is good, communication on this case was good. I keep my car immaculate, it's washed twice a week and I don't scuff my doors or door jams when getting in/out of my car, yet the tech doing my oil changes seems to put his greasy boot on the plastic door jam piece and it leaves grease and oil EVERY TIME.

Next time I will have the service manager clean it up and if scuffed replace it.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/06/2019 06:38 AM

Dear Guest,

I am very sorry to hear about your recent experience with us! Your car is very important to us and I am very sorry that we have not been treating it as such when you come in for service. Please watch for communication from me or an assistant service manager as we contact you for more information about your experience and how we can make things right for you. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Spanish Fork, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Go murdock!
Love the workers and the great service, they live by their no regrets motto and stick to it!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/01/2019 10:29 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JW
gravatar
Jeff W.
Springville, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Will be back.
Pleased with the service. We will be back!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/29/2019 05:34 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CL
gravatar
Crystal L.
Fairview, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Wouldn't go anywhere else
We continue to have the best service Everytime we come. We usually work with Kevin but we had Cael this last time and he was just as awesome on getting us taken care of.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/29/2019 05:35 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JB
gravatar
Jerome B.
Mapleton, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
on time completion estimates
person who serviced our vehicle did and excellent job
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/22/2019 11:09 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
key hard to turn
Went to fix this problem. When I drive away, the problem is the same.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 09:46 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Santaquin, UT
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
Oil leaked after
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 09:45 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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