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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

DJ
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Debbie J.
Wilmington, NC
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE AT Hyundai
Great staff, Chris always keeps me informed of whats going on with my car and if anything needs to be taken care of.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/26/2018 05:13 AM

Thank you for taking our survey! We are glad that you keep choosing Parkway Hyundai for all of your car care needs!

Employees worked with
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CHRISTOPHER BRUNK DEEN
DS
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David S.
Southport, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Parkway went out if their way to accommodate our needs and completed the service correctly and on time.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/26/2018 05:13 AM

Thank you for the great review! We are always happy to accommodate our customers and appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
NF
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Nancy F.
Wilmington, NC
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
The customer service is wonderful! Easy to schedule service appointments, and quick service and again high ratings for the customer service!!
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/23/2018 05:21 AM

Thank you for the positive feedback! We appreciate your business and look forward to seeing you the next time!

Employees worked with
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CHRISTOPHER BRUNK DEEN
EP
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Edward P.
Southport, NC
2015 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The maintenance was done as expected: efficient and on time. Cost could be more reasonable. Disappointed that there was no car wash done as was done in the past. This was a nice feature.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/23/2018 05:20 AM

Thank you for your feedback! If you did not get a voucher for Cruiser's car wash, please give me a call! I do apologize that we don't have a car wash on site right now. We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
SS
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Stephen S.
Wilmington, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Locked boot
Staff are very friendly and helpful. Even when you have an unusual problem. It would be even better if it was a little less expensive ?
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/23/2018 05:17 AM

Thank you for sharing your feedback! We appreciate your business and don't forget to check out our web page  parkwayofwilmington.com for coupons!

Employees worked with
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CHRISTOPHER BRUNK DEEN
RM
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Robert M.
Myrtle Beach, SC
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer first!
Excellent
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/23/2018 05:04 AM

Thank you for the 5-star review! We appreciate your business and look forward to seeing you at your next service interval!

Employees worked with
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CHRISTOPHER BRUNK DEEN
MS
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Matthew S.
Wilmington, NC
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Needs improvement.
Extremely loyal to the Hyundai brand. However being accused of not purchasing the vehicle at the dealership and being told I replaced a bumper on a brand new car was unacceptable. Especially before my name was pulled in the system. Untrained in design changes and accusing the customer of something was extremely unnecessary. The sales team was great and haven’t had any issues otherwise.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/26/2018 05:10 AM

Thank you for your feedback! I apologize that you were made to feel this way. Our service manager is looking into this. We appreciate your loyalty!

Employees worked with
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CHRISTOPHER BRUNK DEEN
BS
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Brandon S.
Leland, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Chris Deen is a true professional. He explained everything to me and gave me paperwork for future reference.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/22/2018 04:56 AM

Thanks for taking our survey! We are so happy you enjoyed your experience here at Parkway Hyundai and look forward to seeing you at your next service interval!

Employees worked with
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CHRISTOPHER BRUNK DEEN
GS
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Gerald S.
Wilmington, NC
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always done right.
Service repair is done on time and advised if any additional routine maintenance needs to be done.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/22/2018 04:55 AM

Thank you for sharing your feedback! We appreciate your business and look forward to seeing you at your next service interval!

Employees worked with
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CHRISTOPHER BRUNK DEEN
GM
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Glenn M.
Wilmington, NC
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE
ALWAYS receive excellent service at Parkway and Chris Deen is the best at explaining what needs to be done, if in addition to original appointment need, and what the costs involved are.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/17/2018 11:39 AM

Thank you for sharing your feedback with us! We appreciate your business and look forward to seeing you the next time!

Employees worked with
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CHRISTOPHER BRUNK DEEN
WL
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William L.
Wilmington, NC
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attitude of the service team
Chris was awesome followed up on the status of my claim with Geico and Kept me informed at all times...
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/16/2018 05:35 AM

Thank you for the positive feedback! We are so happy to have you as our customer and look forward to seeing you at your next service interval!

Employees worked with
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CHRISTOPHER BRUNK DEEN
AB
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Alina B.
Wilmington, NC
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Service Department is professional.
The dealership is well organized, friendly, and professional.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/15/2018 05:28 AM

Thank you for the friendly review! We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
DP
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Daniel P.
Wilmington, NC
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Parkway makes service visits pleasurable which is very atypical for customers that are used to be hustled by other dealers. Hyundai's Service Manager always takes care of you needs, as well as Mr Don Lathem who owns the dealership.
Great service, no debating over what needs to do be done. Just honest great folks to deal with. I always ask for Chris Dean. I do not worry about the service that is needed because i trust Chis Dean. GREAT DEALERSHIP --- From a patron who has used 5 decades of dealership. I like Parkway so much, i do not even mind eating for the service to be provided, and I do have a plan that gives me loaner car when mine is being serviced.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/15/2018 05:27 AM

Thank you for that wonderful review! We are so happy to have you as a repeat customer and always look forward to seeing you at your service visits!

Employees worked with
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CHRISTOPHER BRUNK DEEN
BW
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Benjamin W.
Wilmington, NC
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ben W
Chris is great to work with.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/15/2018 05:25 AM

Thank you for the positive survey! We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
LR
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Lydia R.
Shallotte, NC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Customer
I love the coffee and the waiting area. The service people are always so friendly and I have never waited more than a hour for my car. I love the fact that they are open on Saturdays for service.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/15/2018 05:24 AM

Thank you for taking our survey and leaving such positive feedback! We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
CP
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Craig P.
Leland, NC
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Service continues to be excellent over my years of ownership. Especially note worthy is my advisor Chris Deen
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/15/2018 05:23 AM

Thank you for the 5-star review! We always appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
JE
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Jack E.
Wilmington, NC
2014 Hyundai Azera
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Get someone who knows what they are doing to run your services department
Very disappointed in your performance
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/16/2018 05:16 AM

Thank you for sharing your feedback.  I apologize for the lengthy wait time, we were a little backed up that day and that should have been communicated with you in a timely manner.  Also, like Helen mentioned on the phone, we no longer have a detail department on-site.  We understand it may be a slight inconvenience driving to another location which is why we are giving complimentary "full" service wash instead of "exterior" only to our customers while we are renovating our detail department. We will strive to provide quicker service in the future.

Employees worked with
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CHRISTOPHER BRUNK DEEN
EH
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Edgar H.
Wilmington, NC
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good service
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/11/2018 05:26 AM

Thank you for the 5-sar review! We appreciate you choosing Parkway Hyundai for service and look forward to seeing  you at your next service!

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Fast service,corrected problem,I didn't know I had.Could of had a road call. Thanks.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/11/2018 05:21 AM

Thank you so much for taking our survey! We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
RM
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Robert M.
Wilmington, NC
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personal Service
Chris was able to adjust the service time to meet a personal change and finished the maintenance on time and with good quality.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 10/11/2018 05:19 AM

Thank you for your feedback! We appreciate your business and look forward to seeing you the next time!

Employees worked with
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CHRISTOPHER BRUNK DEEN
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