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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

BT
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Brian T.
Carolina Beach, NC
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean, fast and friendly
Would like a status call to when my part will be in please.
Not Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/18/2017 10:54 AM

Thank you for bringing this to our attention. We have given you a call and left a message. Thank you so much for being our customer!

Employees worked with
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CHRISTOPHER BRUNK DEEN
CF
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Clayton F.
Southport, NC
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Parkway Hyundai goes out of their way to provide top of the line service.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/18/2017 10:46 AM

Thank you for the 5-star review! We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
DD
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Deloris D.
Wilmington, NC
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly
I would recommend u all to any one
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/18/2017 10:51 AM

Thank you for your positive feedback! We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
JC
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James C.
Shallotte, NC
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Friendly staff. Came early for my appointment and was taken right away and was finished early. Found a problem with the battery which I hadn’t noticed any affect but they replaced it as part of the warranty. Good service. I’ll come back.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/18/2017 10:52 AM

Thank you for the 5-star review! We are so happy to have you as a customer!

Employees worked with
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CHRISTOPHER BRUNK DEEN
GW
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Georganne W.
Leland, NC
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
It’s a pleasure dealing with Chris in the service department. He’s friendly , professional and cheerful.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/15/2017 06:48 AM

It is always our pleasure to deliver friendly, professional service! Thank you for being our customer!

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Leland, NC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great service as always. Thanks!
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/15/2017 06:47 AM

We are so happy to please you with great service! We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
CJ
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Cornelia J.
Leland, NC
2017 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrible
Due to my experience with Josh I will not return.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 12/15/2017 06:19 AM

Thank you for sharing your feedback.  I apologize that Josh didn't go above and beyond for you during your visit. And, wow, that was a nice gesture for the sales person to pay for your service out of his pocket.  Sounds like there was a little confusion all the way around. 

I'm glad that Chris provided you with top notch customer service.  We appreciate your business and look forward to seeing you when your vehicle is due for service.

PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 12/18/2017 10:09 AM

Thank you for allowing us to send you a rescore!

Employees worked with
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CHRISTOPHER BRUNK DEEN
KW
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Keith W.
Wilmington, NC
2011 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Usually customer service is great.
mediocre this time (and frustrating).
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 12/14/2017 10:17 AM

Thank you for sharing your feedback!  I apologize your service experience was not a great this time around.  I will address this so this issue so it doesn't happen in the future.

Employees worked with
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CHRISTOPHER BRUNK DEEN
WR
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William R.
Burgaw, NC
2009 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
william
fffffffffffffffffffffffffffffffffffffffff
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 12/12/2017 08:49 AM

Thank you for your feedback.  Please provide feedback as to how we could improve from your 3 star review of your service experience.

Employees worked with
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CHRISTOPHER BRUNK DEEN
JF
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John F.
Leland, NC
2009 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A good service.
One of the better dealerships I've done business with as far as service. Then only thing is when they do the car wash it seems to take forever, even the person behind the counter was perplexed with how long it was taking the car wash crew. Next time I'll just skip the free car wash. Other than that it was a very good experience.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/11/2017 05:19 AM

Thank you for the positive feedback! We are sorry the car wash took so long the day you were in. This is not a typical occurance and we hope you will give it another try.

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Southport, NC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service friendly
Awesome customer services
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/08/2017 05:44 AM

Thank you for the 5-star review. Friendly, efficient service is what we always offer here at Parkway Hyundai!

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Clean and friendly
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/08/2017 06:06 AM

Thank you so much for taking time out of your day to take our survey! We love providing friendly service here at Parkway Hyundai!

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
FAST
I called the dealership to have a part replaced that was under warranty and they guided me through the whole process in a timely manner.
Not Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/06/2017 05:48 AM

Fast, courteous service is what you will get when you come to Parkway Hyundai. We hope you will choose us for your next maintenance service!

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people, good product and great coffee.
I am glad I am a 2 Hyundai family. Both bought from Parkway.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/01/2017 05:35 AM

We so appreciate your loyalty! And I agree with you, we have a great coffee bar for our customers to enjoy!

Employees worked with
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CHRISTOPHER BRUNK DEEN
LS
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Lisa S.
Wilmington, NC
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great car, dealership still on the fence
Really enjoy our 2018 Sonata. The quality and value are really well beyond others in it's class. I am trouble though with some of the attention to detail. It's been a month since our purchase and we're still waiting on our permanent tags because the initial vehicle inspection wasn't done before we bought it. Not a huge inconvenience to drop it off for the inspection but an inconvenience nonetheless . And now we drive around with expired temporary tags while we wait- but don't worry we're told "it's like a 1 in million that you'll get pulled over for that."
Maybe it's just one of those things that happens everywhere from time to time and everything will be impeccable from here on out but it just didn't inspire confidence.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 12/01/2017 07:19 AM

Thank you for sharing your feedback, I will be sure to pass this along to our other department heads so this doesn't happen to any other customers.

Have a great weekend!

Employees worked with
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CHRISTOPHER BRUNK DEEN
JS
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John S.
Wallace, NC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Rep Chris Dean
Good service
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 11/30/2017 05:57 AM

Thank you so much for choosing Parkway Hyundai and the positive review.

Employees worked with
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CHRISTOPHER BRUNK DEEN
MW
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Mary W.
Shallotte, NC
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great work!
Friendly service department with work done in a timely manner and intelligibly explained. Also love the free car wash.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 11/27/2017 05:42 AM

We hope you will come back for your next service interval. We always include the free multi-point inspection and car wash with every service and you can check our website for available coupons.

Employees worked with
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CHRISTOPHER BRUNK DEEN
RF
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Robert F.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service plus recall work
Service and Recall work was done to my satisfaction, and in a short time.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 11/27/2017 05:38 AM

Customer satisfaction is so important to us here at Parkway Hyundai! Thank you for your business.

Employees worked with
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CHRISTOPHER BRUNK DEEN
LM
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Lloyd M.
Castle Hayne, NC
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
LLM
Good place to do business with.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 11/27/2017 05:37 AM

We are so happy to have you as our customer and look forward to seeing you at your next appointment!

Employees worked with
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CHRISTOPHER BRUNK DEEN
WB
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William B.
Carolina Beach, NC
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thumbs up for Parkway Hyundai
Courteous and friendly atmosphere; very well managed operation.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 11/24/2017 04:55 AM

Thank you for your positive review. We look forward to seeing you at your next service interval!

Employees worked with
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CHRISTOPHER BRUNK DEEN
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