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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

LC
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Lloyd C.
Myrtle Beach, SC
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people and service
Would recommend to anyone
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
WJ
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WILLIAM J.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good people, good service
From the time I walk in the front door to the time I leave in my clean car, I feel confident that the staff know what they are doing and communicate that extremely well.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
LC
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Linda C.
Wilmington, NC
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Every is so friendly.
The staff
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
DB
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Dottie B.
Riegelwood, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Service reps are very attentive and knowledgeable. The wait time is satisfactory and the area for customers to wait is very clean and comfortable
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
JR
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Joan R.
Leland, NC
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is pleasant and knowledgeable.
Everyone is knowledgeable and pleasant.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
GG
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Godfrey G.
Wilmington, NC
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Accommodating
Excellent
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
JP
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James P.
Southport, NC
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Parkway Rocks
Friendly, fast, efficient plus they wash your car.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
BC
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Barbara C.
Wilmington, NC
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service Dept
The Hyundai Service team makes this place great!
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
TL
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Thomas L.
Charlotte, NC
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
HELP AWAY FROM HOME
I was very concerned about my vehicle after hitting the brakes to narrowly avoid an accident. Your Chris Deen worked me into his busy line-up and patched up my vehicle so I could get home that day - just like the Good Shepard helped the victim by the road, and found him a place of rest.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
PB
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Patrick B.
Southport, NC
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer focused
The service team offered helpful advise on service needs. Not simply trying to upsale.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
EP
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Edward P.
Southport, NC
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great and prompt service
I always bring my Hyundai's for service at Parkway. They understand what needs to be addressed with each service and perform it quickly and efficiently. We trust the judgment of Chris Deen, our Service Advisor and find him outstanding.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
NL
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Norris L.
Leland, NC
2011 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Have not had any problems yet.
Yes
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
KE
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Kathy E.
Wilmington, NC
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The personal service given
Yes
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
DJ
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Debbie J.
Wilmington, NC
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service managers
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They fit me in last minute and got the work done quickly
I did not have to wait long and everything was fixed in a timely manner
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
SC
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Sarah C.
Hampstead, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My service technician was on point in all areas from customer service to getting the job done
Excellent service
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
JL
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James L.
Wilmington, NC
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
working with Chris is always professional
everything was fine
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
RZ
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RICHARD Z.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
This was not my first visit to Parkway for servicing of my vehicle and it will not be the last. I appreciate the care and attention to detail by the service staff. They have always been complete and kept me informed of what is going on with my vehicle. Service is what Parkway is all about.. from sales to maintenance. I recommend them to all my friends.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/18/2017 11:38 AM

Thank you so much for the great feedback. We hope you have a great week and we look forward to seeing you soon.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
TM
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Tiffany M.
Teachey, NC
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good customer service but bad car service
Customer service was remarkable. But since my visit I've been having problems with sensors. I wish I never got the recall fixed in the steering wheel now.
Not Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/18/2017 11:36 AM

Good afternoon,


 Has there already been another appointment set up to review this new issue. Please let me know personally.

Casey Smith Service Manager

CHRISTOPHER D. from Parkway Hyundai of Wilmington responded on 08/07/2017 02:13 PM

THE BUTTONS ON THE STEERING WHEEL SOUND LIKE A DIFFERENT ISSUE THAN WHAT WE FIXED AND AFTER CONFIRMING THE ISSUE THE REPAIR SHOULD BE COVERED UNDER A WARRANTY EXTENSION THAT HYUNDAI CAME OUT WITH FOR YOUR VEHICLE.  I WOULD LIKE TO GET ANOTHER APPT SCHEDULED SO WE CAN GET THAT ISSUE RESOLVED AS WELL.

Employees worked with
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CHRISTOPHER BRUNK DEEN
DD
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Diane D.
Wilmington, NC
2014 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I don't know if it's so great.
$178 for a routine checkup! Oil/filter change, air filter (engine and cabin) change, switch front tires from right to left, but not rear tires.
Is this great service?? You tell customer that you "recommend" something, and then say "customer requested" on invoice. Is this "great service"???
Not Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/18/2017 11:37 AM

Good afternoon,

  Thank you for the follow-up, as well as the 4 star review. I will be reviewing your notes, and going over this with my staff to adjust the terminology on the repair orders and customer copies.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
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