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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

TH
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Tom H.
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
THE PEOPLE
GREAT
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/09/2017 10:25 AM

Thank you so much for the response, and the 5 star rating. Have a great rest of the week.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
MO
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MICHELE O.
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, easy clean
Department easy to find. Waiting area nice, clean airy
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/09/2017 10:26 AM

Great comments !!!

 Thank you so much for the feedback. I will make sure and to relay all of this to my staff.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
NE
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Natalie E.
Southport, NC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy to drive there from Southport
A-OK
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/09/2017 03:45 AM

Good morning,

  Thank you so much for the great score, and the time you took to give us feedback of our dealership. Have a great rest of the week, and a great weekend.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
WE
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Willie E.
Carolina Shores, NC
2014 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Had problems with window modules again as I let down one window the other goes down
I was hoping to find out why when I push the button for one window to come down another come down part of the way . Module was replaced but this continue to happen from time to time
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/09/2017 04:10 AM

Good morning,

  I was hoping to reach out and see what I could do to help, to get this corrected. If you have time, would you let me know when I can reach out to you to discuss this further.

Thanks again,

Casey Smith-Service Manager

Casey S. from Parkway Hyundai of Wilmington responded on 02/09/2017 12:53 PM

I am available tomorrow from 830-5 if that will work better. Have a great night.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
PR
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Peter R.
Southport, NC
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experience
Service experience was smooth, as usual. First Genesis service but have previously serviced a Santa Fe. Chris Dean is a pleasure to work with.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/08/2017 08:16 AM

Thank you so much for the very nice comments about Chris. We look forward to seeing you at your next return visit.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
GM
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Glenn M.
Wilmington, NC
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service Department In Town
Always friendly, courteous service on the front end and excellent service results in the actual work areas. Never been disappointed in the 6-1/2 years they have been servicing my 2010 Sonata.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/08/2017 08:16 AM

Good afternoon,

  Thank you so much for the awesome comments. This is a huge accomplishment, and I will make sure that these comments get forwarded to my team. Have a great rest of the week.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JC
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Joan C.
Wilmington, NC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people are very pleasant and helpnyou innevery way possible
Wonderful
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/07/2017 04:04 AM

Good morning,

  Thank you so much for the amazing feedback. We greatly appreciate you taking the time to let us know how we are doing, and we hope you have a great week.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
CD
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Colleen D.
Winnabow, NC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Title
Excellent
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/07/2017 04:06 AM

Good morning,

  We greatly appreciate the timely response, and the great feedback. Our customers taking the time to let us know how we are doing, means the world to us. We would never be able to grow if this did not happen.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
CH
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Charlotte H.
Raleigh, NC
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service department
Could not have been happier with the service we received. My son, who is a college student there, had an issue with his car as a result of service performed in Raleigh. Chris took my son's call in the evening and advised him to drop it off. They cleaned up the engine, accurately diagnosed the problem and repaired it keeping me informed and updated the entire time. They sent a shuttle to pick my son up when the car was ready and emailed the paperwork to bring to the Raleigh service department. Will get all of our service done there in the future!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/06/2017 10:59 AM

Good afternoon,

 Thank you so much for the great response. We greatly appreciate these types of reviews, and we look forward to helping him and you in the future.

Casey -Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
KC
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Katherine C.
Lake Waccamaw, NC
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great service, very helpful and friendly!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/06/2017 05:41 AM

Thank you so much for the feedback. If you ever need anything, please do not hesitate to reach out to me personally.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JR
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Joan R.
Leland, NC
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your staff makes Parkway Hyundai a great operation.
I will continue to buy or lease my vehicles from your dealership
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/06/2017 05:40 AM

Good morning,


 Thank you for letting us know your view on our dealership. This is a great accomplishment, and we hope to continue to keep you as a loyal customer here at Parkway. Have a great week.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
CH
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Claudia H.
Southport, NC
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely and Friendly Service
My service experience was great and when I plan ahead, I can get a Loaner car to run errands. The car was done very quickly and the staff is great!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/06/2017 05:05 AM

WOW,
  What a way to start off our morning. Thank you for the feedback, and if you ever need anything please let any of my staff know.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JL
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John L.
Hampstead, NC
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very satisfied customer of Parkway.
Every step from setting up appointment, to completing the work, checking out and follow-up is excellent.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/06/2017 05:38 AM

Good morning,

  Thank you so much for the great feedback, and we hope you have a great week. as always, we look forward to seeing you on your return visit to Parkway.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JS
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James S.
Wilmington, NC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
We always receive prompt, courteous & professional service at Parkway Hyundai of Wilmington!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/06/2017 05:28 AM

Good morning,

  I truly hope we always live up to the comments you left us. We will always try as hard as we can to accomplish this type of service.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Problem solved
Hopefully the new alternator will solve the problems that were occurring.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/03/2017 05:24 AM

Good morning,

  Thank you so much for the follow-up. We hope you have a great week, and look forward to seeing you soon.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
DB
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Deborah B.
Winnabow, NC
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Okay
Okay
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/03/2017 05:26 AM

Good morning,

  Thank you so much for the comments, and the quick response. We greatly appreciate this type of customer feedback, and we hope you have a great weekend.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
EE
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Eugene E.
Wilmington, NC
2006 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Have not felt like I was being ripped off as some dealers do.
I ordered the Executive Wash and the car was immaculate, but THEY FORGOT TO CLEAN OUT THE ASHTRAY WHICH WAS FULL, SINCE I AM A SMOKER
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/02/2017 04:20 AM

Good morning,

  Thank you so much for the great feedback, and the great scores you left my staff. We greatly appreciate you taking the time to let us know how we are doing, and hope you have a great rest of the week. Also, for future executive washes, if there is anything extra like the ashtray to be claned, please let a member of my staff know so they can add that to the wash sheet for detail.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JT
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Joseph T.
Wilmington, NC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
I have been coming to Parkway for 4 years and have purchased or leased 3 vehicles.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/02/2017 04:23 AM

An awesome comment for all of us to read this morning. Thank you so much. And if you ever need anything, please let me know personally.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
GB
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George B.
Ocean Isle Beach, NC
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
The service personnel are very attentive and friendly to deal with. I think that the car wash is the best I have ever gotten. This is my second car that i have purchased from this agency.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/02/2017 04:18 AM

Good morning,

  Thank you so much for the great feedback, and the great scores you left my staff. We greatly appreciate you taking the time to let us know how we are doing, and hope you have a great rest of the week.

Casey Smith-Service Manager

Employees worked with
avatar
CHRISTOPHER BRUNK DEEN
Verified Customer
Myrtle Beach, SC
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
got apt in a timely manner and work completed as expected
received service like I expected
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/01/2017 05:16 AM

Good morning,

  I had some time this morning to review our surveys, and noticed that we received  a failing score on your review. We noticed that the comments looked great, and I was just wondering if there was anything that I can do to make this a better experience. Please let me know, and have a great day .

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
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