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CHRISTOPHER BRUNK DEEN

Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

CR
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Carol R.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism
Chris is great to deal with and very professional. All my dealings with the dealership have been efficient and courteous.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/30/2016 02:55 PM

Good evening,

  These are some great comments to read at the end of the day. I will make sure this gets to Chris as well, and please make sure to ask for him on your next return visit. Have e a great night.

Casey Smith- Service Manager

Employees worked with

GM
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Glenn M.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE DEPARTMENT
ALWAYS courteous and efficient service received
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/28/2016 07:28 AM

Awesome,Awesome,Awesome

 Thank you so much for making our morning with these amazing comments. Please have a great week, and a great rest of the holiday season. We look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

Verified Customer
Leland, NC
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai servicing of my Sonata
They always do a great job. The staff is very friendly.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/28/2016 03:56 AM

Good morning,

   Thank you so much for the perfect score on our survey. We greatly appreciate this feedback, and could not grown and become a better company without these. Hope you had a great weekend, and a great holiday this past week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

KA
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Katherine A.
Wallace, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice responsive service personnel
Yes
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/23/2016 08:17 AM

Good morning,

   Thank you for the prompt response. We read and review these daily when they come in. Please have a great Thanksgiving, and we look forward to seeing you soon. If we can do anything in the future to receive a 5 star review, please let me know personally.

Casey Smith- Service Manager

Employees worked with

RC
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Richard C.
Sneads Ferry, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The ease at which a service appointment can be made.
Excellent, car care at its best.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/23/2016 06:30 AM

Good morning,

   Thank you so much for the 5 star review. We truly enjoy reading theses daily, and we wish you and you family and happy and safe Thanksgiving. See you soon. Awesome comments by the way, and they never go unnoticed.

Casey Smith- Service Manager

Employees worked with

RS
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Roger S.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service with a smile................
Glad to have Chris Deen as my service advisor, always know I'll be treated well and the car will be ready when promised...........
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/22/2016 11:23 AM

Good evening,

   Thank you so much for the comments about Chris. He is a huge asset to out organization, and I will forward this to him. Have a great holiday, and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

AC
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Annemarie C.
Wilmington, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good service
Excellent
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/22/2016 06:26 AM

Good morning,
 
  I could not help but notice the score, compared to the remarks. We only received a 1 star evaluation out of 5. Just wanted to see if this was a mistake, and see if I could send a re-score to you. Thank you so much and have a great holiday.

Casey Smith- Service Manager

Employees worked with

Verified Customer
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Strippers!
Yes
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/21/2016 10:35 AM

  Good afternoon,

   Thank you so much for the 5 star review. Have a great day, and a great holiday.

Casey Smith- Service Manager

Employees worked with

JB
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Jon B.
Carolina Beach, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, attentive service manager
Redundant...Already submitted above.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/21/2016 06:30 AM

Good morning,

   We are sorry for the time constraint on your recent service visit. I continue to work on this daily, and will hopefully have this entire process corrected in the near future. Have a great holiday, and we look forward to seeing you on your next return visit to us.

Casey Smith- Service Manager

Employees worked with

RB
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Richard B.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Performed the services requested well and in a timely manner.
I'll continue to be a customer and will return for future services.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/17/2016 06:05 AM

 Good morning,

        Thank you again, for letting us know how we are doing. Have  great rest of the week, and a great weekend. Also, the comments left are great to hear, and we truly look forward to seeing you again. Please let me know personally if you ever need anything.

Casey Smith- Service Manager

Employees worked with

Verified Customer
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism and Caring Attitude by Staff
Excellent service and staff. Really appreciate the knowledge Chris has as a service advisor. He is outstanding!!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/15/2016 04:47 AM

Good morning,

  Thank you, from all of us in Parkway Hyundai Service. We review all of these responses, and greatly appreciate your feedback. Have a great week, and we look forward to seeing you at your next service visit. I will forward these to Chris as well.

Casey Smith- Service Manager

Employees worked with

SW
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Sabrina W.
Hampstead, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Chris Deen is the man!
Chris Deen was super nice and went above just to help me figure out a warranty. Very nice...He's the one to ask for!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/15/2016 04:48 AM

Good morning,

  Thank you, from all of us in Parkway Hyundai Service. We review all of these responses, and greatly appreciate your feedback. Have a great week, and we look forward to seeing you at your next service visit.

Casey Smith- Service Manager

Employees worked with

Verified Customer
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Polite,friendly and not pushy
Happy with my new car!!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/14/2016 03:37 AM

Good morning,

   Thank you so much for the 5 star review. We review these daily, and read every single one. Hope you had a great weekend, and we look forward to seeing you soon. We are so happy here to know that you are enjoying your new vehicle. If you ever have any questions please let me know personally.

Casey Smith- Service Manager

Employees worked with

Verified Customer
Leland, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
JPC Review
The service staff is always friendly and helpful.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/08/2016 11:18 AM

Good afternoon,

  Thank you for the kind review, and the awesome comments. Have a great week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

CM
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
EVERYONE IN SERVICE IS IST CLASS, CHRIS DOON IS ALWAYS 1ST CLASS
THEY ALWAya gave me a very nice auto to drive when needed, my name, c.d. mcgowen, wallace nc
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/08/2016 06:15 AM

Good morning,

 Thank you so much for the great comments about the staff, and Chis especially. He is a great value to our team, and I will forward these notes to him right now. Have  a great week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

JP
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Judy P.
Southport, NC
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, helpful staff willing to answer questions
Excellent maintenance servicing
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 11/04/2016 04:46 AM

Good morning,

  Thank you for the 5 star review, and we look forward to seeing you soon. Without this type of feedback, we would never know how we are doing, and or what to do to get better. Have a great weekend, and if you need anything please let me know personally.

Casey Smith- Service Manager

Employees worked with

LW
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Lesley W.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service
They are always very helpful.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 10/26/2016 04:20 AM

Good morning,

   Thank you so much for the 5 star review. Such a great way to start off the morning. If you need anything, please let me know, and have a great rest of the week.

Casey Smith- Service Manager

Employees worked with

GM
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Glenn M.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Front End Technical Support
Chris Deen is an exceptional Technical Support employee. Wish all staff members at all dealerships were this great.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 10/18/2016 07:22 AM

Good morning,

   Thank you so much for the great 5 star review. A great way to start out our Tuesday, and my team and I both look forward to seeing you again.

Casey Smith- Service Manager

I truly believe the comments about the wash. This is and has been something we are working on to get corrected. Sometime just getting backed up is usually the case. Hopefully by next time, I can have this process fixed, and we will not have this issue anymore. Thanks for letting me know.

Employees worked with

RT
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Ronald T.
Sunset Beach, NC
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dependable , Organized
Yes
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 10/17/2016 11:28 AM

 Thank you so much for your feedback, and 5 star review. Have a great week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

JR
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John R.
Southport, NC
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Great people and excellent technical work.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 10/14/2016 04:45 AM

Happy Friday,

  Thank you so much for the great review, and taking your time to let us know how we are doing. Have a great weekend and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with
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