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CHRISTOPHER BRUNK DEEN

Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

SW
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Samuel W.
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
So impressed with the service we receive at Parkway!! We have been to other dealerships and have had our other cars serviced-- but I will say, Parkway has impressed us the most!! Bravo!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/17/2016 06:03 AM

Good morning,

   Thank you so much for taking the time to let us know how my team did. We greatly appreciate this, and look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

LC
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Lynn C.
Southport, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why do I need to title this?
The service dept personnel are helpful and thoughtful. The service dept does quality work, in a reasonable amount of time. But customer waiting time is substantially longer than the actual service time.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/15/2016 05:24 AM

Good morning,

  Thank you for the feedback. This will all be notated, and hopefully we can correct this for your future visits. I hope you have a great week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

JB
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Jon B.
Carolina Beach, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I have no idea what this means
I have a pre-paid service contract, so I am locked in---i.e., no choice.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/11/2016 04:09 AM

Good morning,

  I wanted to reach out personally and apologize for the length of time that your service took. I can try and make adjustments and make sure that we can get cars in and out faster, and hope we have this resolved by next time you return for service.

Thanks again for the feedback,

Casey Smith- Service Manager

Employees worked with

LG
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Lynn G.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Chris Deen
Excellent service
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/09/2016 06:35 AM

Thank you so much for the awesome feedback. Have a fantastic week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

JM
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Jeannine M.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff is great at communication and explained everything clearly to me.
Excellent service staff, great at communicating.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/08/2016 05:35 AM

Good morning,

  Thank you for the rapid response, and the 5 star review. We look forward to seeing you soon, and if you ever need anything, please do not hesitate to let any of my team know.

Casey Smith- Service Manager

Employees worked with

BP
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Bruce P.
Leland, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Responsive
Good service
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/06/2016 06:16 AM

Good morning,

   Thank you so much for the great feedback, and the awesome 5 star review. We greatly appreciate you taking the time to complete this for us. Have a great weekend, and we look forward to seeing you soon

Casey Smith- Service Manager

Employees worked with

BC
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Barbara C.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service Staff
Your staff is so professional, friendly and accommodating. My hat is off to Chris!!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/05/2016 04:36 AM

    Thank you so much for the great feedback. We hope you have a great weekend, and we look forward to seeing you soon.


Casey Smith- Service Manager

Employees worked with

Verified Customer
Hampstead, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellant
Excellant service
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/04/2016 02:19 PM

Good afternoon,

    Another awesome comment to read for the day. Thanks so much, and have a great Friday.

Casey Smith- Service Manager

Employees worked with

JA
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Joanne A.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, efficient
Thank you for taking such good care of my Sonata
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/03/2016 11:44 AM

    Thank you so much for the great comments. We truly enjoy getting this kind of feedback. Thank you again, and have a great rest of your week.

Casey Smith- Service Manager

Employees worked with

EH
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Elizabeth H.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Kept me informed
Very helpful
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/03/2016 04:13 AM

Good morning,

    Thank you so much for the timely response, and the great scores. 5 stars is a huge accomplishment for my team. We look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

Verified Customer
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Always prompt, professional, personable. Parkway does solid work.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/02/2016 05:19 AM

 Awesome, Awesome, Awesome.

   I love hearing these kinds of comments. Thank you so much, and we look forward to seeing you back for service.


Casey Smith- Service Manager

Employees worked with

GR
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Gretchen R.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service person Chris, makes a difference!
Chris is always helpful and knowledgeable. He never tries to sell me services that aren't necessary which I appreciate. Plus, my car salesperson Ken B. always calls to wish me a happy birthday. I refer people to him all the time because he's not pushy! One additional plus, the shuttle guys, Steve and David, are great!
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/02/2016 05:17 AM

Good morning,

   Thank you so much for taking the time to complete out survey. We greatly appreciate the feedback, and we look forward to seeing you soon. P.S. It is awesome to hear my staff being named, and recognized. Thank you so much.

Casey Smith- Service Manager

Employees worked with

JC
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My favorite car dealership
I have purchased 3 cars at Parkway since 2012 and plan on my 4th next year. Great customer service. Rock bottom sales prices with no hidden or added expenses. Super service department
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/31/2016 10:07 AM

Good afternoon,

   WOW, is all I can say. Thank you so much for the great feedback. If you ever need anything, please reach out to me personally.

Casey Smith- Service Manager

Employees worked with

KW
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Parkway Hyundai sales & service
I highly recommend Parkway Hyundai of Wilmington for both sales & service. Everyone there I have interacted with has been courteous, friendly, knowledgeable & professional.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/01/2016 06:33 AM

Good morning,

   Thank you so much for the great comments. Have a great work week and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

BB
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Betty B.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service manager
Helpful, pleasant and sincere.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/28/2016 06:13 AM

Good morning,


    Thank you so much for the quick response. We truly like hearing how we did, and look forward to seeing you on your next visit. Have a great rest of the week and a great weekend.

Casey Smith- Service Manager

Employees worked with

Verified Customer
Wilmington, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Controls not reset to original settings
AUTO headlight setting not set as I had it when I brought it in for service. Discovered it days later.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/26/2016 04:46 AM

Good morning,

  Thank you for the great feedback. Have a great week and we look forward to seeing you on your next service visit.

Casey Smith- Service Manager

Employees worked with

AL
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Antonio L.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Excellent customer service.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/25/2016 06:33 AM

     Thank you for the amazing 5 star marks this morning. You have made all of my teams week with these comments. Have a great week, and we look forward to seeing you soon.

Casey Smith- Service Manager

Employees worked with

JL
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John L.
Hampstead, NC
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
outstanding attitudes and 1st class treatment!
Service unlike any other.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/25/2016 06:35 AM

Good morning,

   Thank you so much for the feedback. We hope that next time, we can accomplish a 5 star review. Please let us know if there is anything that we can do to achieve that.

Casey Smith- Service Manager

Employees worked with

Verified Customer
Southport, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism
First class operation
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/25/2016 06:34 AM

     Another amazing comment for my team. Thank you so much for taking the time to let us know how we are doing.


Casey Smith- Service Manager

Employees worked with

CJ
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Charles J.
Burgaw, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is outstanding
Yes
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/22/2016 04:43 AM

Thank you so much for starting out our Friday with a 5 star review. Have a great day, and a fantastic weekend.


Casey Smith- Service Manager

Employees worked with
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